CRM 
A user-friendly and process-driven CRM that empowers CSPs to deliver exceptional customer experiences while simplifying customer care representatives’ tasks and enhancing operational efficiency.
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CRM
Overview
V-CRM offers a fully integrated suite of capabilities that supports the entire customer lifecycle — from lead and opportunity management to sales, service delivery, and ongoing support. It enables business and customer care teams to manage operations efficiently through a unified 360° customer view.
Built on an open, modular architecture, V-CRM delivers a consistent, high-quality omnichannel experience by integrating seamlessly with billing, order management, OCS, and customer interaction platforms.
Benefits and Features
Customizable Customer 360° View
All customer-related data is visualized in a single view, allowing CSRs and business users to respond quickly, understand customer behavior, and personalize interactions.
Customer Information Management
All customer-related data is visualized in a single view, allowing CSRs and business users to respond quickly, understand customer behavior, and personalize interactions.
Order Management
Efficient end-to-end handling of customer orders across multiple services, teams, and systems, reducing order fallout and ensuring accurate, timely service delivery.
Open Architecture Platform
Out-of-the-box Open APIs ensure rapid integration with other BSS/OSS modules and third-party systems, enabling cost-efficient scaling and consistent cross-channel experiences.
Contract Management
Complete management of customer contracts from creation to renewal, enabling version control, compliance tracking, and revenue protection through automated validations and alerts.
Dynamic Dashboards & Analytics
Fully customizable dashboards and reports offer actionable insights for decision-makers, supporting strategic planning and performance optimization.
Case Management
Tracks and resolves customer issues through defined workflows, SLA-driven escalations, and monitoring, ensuring fast and transparent resolution of complaints and service requests.
Customer Service Representative Toolbox
Fully customizable dashboards and reports offer actionable insights for decision-makers, supporting strategic planning and performance optimization.
Features
Simplified Customer Management
Omni-channel Experience, 360° View, Fast Onboarding, Customized Packages.
Fast Service Ideas to Launch
No-code/low-code, ready integration templates, UPC, quick launching package with rich OOTB features
Digital Transformation Enablement
Generic Architecture, Technology Agnostic, Open APIs
Related Products
Convergent Billing
Provisioning
Middleware and Orchestration Management
Business Partner Management
Combat Fraud
