At my wits end...
I need some feedback on a problem I'm having...
I've developed a clientarea for our company and we have major clients who are complaining that the pages take too long to load. They are also having issues with timeouts, which I think is a result of the long load times.
To better evaluate the situation, I created code that tracks page load times for every user that hits the clientarea. After two weeks of trapping data, I have users who are hitting our webserver in Massachusetts from as far off as Texas, Wisconsin and Arizona in under a second for the round trip (there to here and back to them again).
Some of our users are seeing page load times of over 10 seconds.
Keep in mind that the page in question that is being used for timing is pretty much devoid of content. It's just a timer, recording when the user hits the site, sending a form request to our server and then comparing the start time with the time on their computer that the response page gets back to them. Then that data is dumped to our database. Javascript is the script language being used for the functionality.
The users seeing large load times are in big companies. My theory is that they are all leaving their corporate network from a single firewall, but they may be having a delay inside their network.
I'm going to try to get our IT folks to help run traceroutes so that we can look at the path the data is taking with more detail.
I'm very concerned that there isn't any solution, and I'm pretty much convinced that the issue is not one *I* can do anything about.
Anyone out there ever have similar issues crop up?
Different load times from different geographic areas or from certain users in large companies?
Anyone?
I've developed a clientarea for our company and we have major clients who are complaining that the pages take too long to load. They are also having issues with timeouts, which I think is a result of the long load times.
To better evaluate the situation, I created code that tracks page load times for every user that hits the clientarea. After two weeks of trapping data, I have users who are hitting our webserver in Massachusetts from as far off as Texas, Wisconsin and Arizona in under a second for the round trip (there to here and back to them again).
Some of our users are seeing page load times of over 10 seconds.
Keep in mind that the page in question that is being used for timing is pretty much devoid of content. It's just a timer, recording when the user hits the site, sending a form request to our server and then comparing the start time with the time on their computer that the response page gets back to them. Then that data is dumped to our database. Javascript is the script language being used for the functionality.
The users seeing large load times are in big companies. My theory is that they are all leaving their corporate network from a single firewall, but they may be having a delay inside their network.
I'm going to try to get our IT folks to help run traceroutes so that we can look at the path the data is taking with more detail.
I'm very concerned that there isn't any solution, and I'm pretty much convinced that the issue is not one *I* can do anything about.
Anyone out there ever have similar issues crop up?
Different load times from different geographic areas or from certain users in large companies?
Anyone?
