Connex Ontario
Drug & Alcohol, Mental Health and Problem Gambling helplines and health services information.
A collection of supplementary methods of managing your mental health and ways to get non-urgent help outside of clinic hours.
Check out the general tab to find general resources for your mental health including self-directed learning, peer supports, and phone lines.
If you happen to be looking for identity or experience-based resources, check out the additional tabs.
If you are experiencing an emergency, please visit the Immediate Support section here.
Here you will find some websites that you might find helpful to begin prioritizing your mental health and wellness. Please note that these resources are not direct substitutes for medical or mental health services.
Content warning: The “More feet on the ground” course contains discussion of suicide, self-harm, etc.
“More feet on the ground” is a short course (~45 minutes) designed to teach students how they can best support their peers using simple principles and real-life scenarios. We highly recommend taking the course, as it addresses nuanced support situations and allows you to apply the skills you’ve learned.
The MSU Student Assistance Program (SAP) offers free, confidential 24/7 support to all undergraduate McMaster students.
On-demand counselling from professional experts in areas such as mental health, family and relationships, career counselling, financial planning, and more. Easy and quick access to multilingual support, wellness programs, women’s health, and out-of-country coaching services.
Appointments available in as little as 24 hours or the next day.
Call 1-855-853-0565
As many students do, you may find it challenging to get adequate and affordable mental health support. But did you know that Conversation, a service offered in partnership with Dialogue, helps reduce barriers to care by ensuring fast access to support? No more waiting lists and high fees!
The service allows students to register and book appointments on its online platform. Sessions take place virtually on the Dialogue platform, which means that you can see a mental health professional wherever you like, quickly and confidentially.
1-855-853-0565
The BSSC exists to connect Black students to the programs, people, and resources that will nurture their academic and personal growth. Our programmes and services focus on building a sense of belonging and safety amongst McMaster’s Black students.
PGCLL M07
905-525-9140 ext. 21786
[email protected]
CAPS is for students and alumni who identify as a member of an equity-deserving group or have barriers to employment.
Equity-deserving groups include people who experience discrimination and social barriers that prevent them from receiving equal access to services and opportunities. Some equity-deserving groups include women; racialized persons; First Nations, Métis and Inuit; persons with disabilities; and the 2SLGBTQIA+ community.
The CAPS team provides individualized support to assist with all aspects of career development including exploration, preparation and the building of skills and confidence.
The Centre offers expert care in physiotherapy, massage, chiropractic services, dietitian support, sport medicine, bracing, orthotics, and more.
With state-of-the-art facilities, including private treatment rooms, a large exercise area, and a hydrotherapy pool, services are available to students, athletes, staff, alumni, and the Hamilton community. Full-time undergraduate students are covered under the MSU insurance plan.
WB 127, David Braley Athletic Centre
905-525-9140 ext. 23575
The Equity and Inclusion Office (EIO) works closely with staff, students and faculty members to advance equity and inclusion by promoting an environment of respect, safety, collegiality and openness.
UH 104
905-525-9140 ext. 27581
The Food Collective Centre is on-campus food bank and food security resource. A service run by students dedicated to ensuring that food is always accessible to support food insecure individuals.
3rd Floor, the MSU Hub
Mon to Fri, 10:30 a.m. to 2:30 p.m.
Ext. 22003
There are a variety of services available for Aboriginal students at McMaster, as well as a welcoming and friendly staff who are here to support you.
L.R. Wilson Hall, 1811
905-525-9140 ext. 23788
Offers free independent, impartial, and confidential dispute-resolution advice and assistance on student-related issues to all members of the McMaster community, including students, staff, and faculty. Promotes discussion of institution-wide concerns and makes recommendations for systemic changes as appropriate.
MUSC 210/211
ext. 24151
[email protected]
Student Open Circles mentors and empowers students from diverse backgrounds in personal and spiritual reflection, community service, and leadership development.
Visit McMaster’s Sexual Violence Prevention and Response Office (SVPRO) to access inclusive and trauma-informed support, prevention education and response training, and community consultation and referral for any McMaster community member.
(905) 525–9140 x 20909
The SCLC is a multicultural network of community leaders and groups working in collaboration to provide spiritual care services. At the SCLC, we value each individual as a person (mind, body and spirit) deserving of love and care. We acknowledge the importance of community in our daily lives and the significant role it plays in our larger sense of identity, whether that identity is religious, secular, spiritual or otherwise.
MUSC 212
10 a.m. to 4:00 p.m.
[email protected]
Provides academic accommodations, disability services, and assistive technology support to ensure an accessible and inclusive learning environment for all students.
MUSC B101
Ext. 28652
[email protected]
Provides support to students throughout their university journey, offering resources for managing issues, crisis prevention, and intervention for those experiencing difficulties.
The SCM also supports students involved in code-related matters by connecting them with additional services to resolve underlying issues and promote health and wellness.
Ext. 20220
[email protected]
Offers essential support for students, including assistance with OSAP, scholarships, bursaries, work study programs, MacCards, transcripts, and more. Go-to resource for navigating financial aid, academic records, and student services.
GH 108
Live chat
The SSC offers a range of services including academic skills workshops, job search assistance, career counselling, and experiential learning opportunities. Additional support is provided for personal development, goal setting, and navigating university life.
GH110 and Mills L215
ext. 20960
[email protected]
SWHAT is a volunteer service within the McMaster Students Union that will walk or bus with students during the evening hours, 7 days a week, from September through April.
MUSC 234
Ext. 27500
[email protected]
Youth Wellness Centre Mobile Team of Mental Health Professionals serving McMaster students who are experiencing concerns related to:
Maccess is a service that aims to build and maintain a campus that celebrates, advocates, and ensures inclusivity in the area of disability. A central aspect to Maccess is the provision of peer support by trained volunteers with lived experiences with disability such as chronic illness, mental illness, mental health concerns, neurodivergence, and additional identities.
The Pride Community Centre (PCC) is a student-run service provided by the MSU that aims to challenge oppressive social attitudes and norms, patriarchy, homo/trans/bi/lesbophobia, and the like, at the systemic level. PCC provides a contact point for McMaster students that may identify as gay, lesbian, bisexual, transgender, queer, and/or any of the other diverse identities that make up our community.
SHEC is a peer-run health promotion, education, and referral service for McMaster University students. SHEC focuses on engaging with students about health-related issues through performances, peer support, fundraisers, and events. The service offers peer support, anonymous and confidential pregnancy testing, a resource library, condoms, lubricant, and menstrual products. SHEC’s space is located in MUSC 202.
Survivors of sexual and gender-based violence from all gender identities can access peer support from trained volunteers by visiting Women and Gender Equity Network (WGEN).
Email: [email protected]
Provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Confidential and free services 24/7/365.
24 Hour Crisis Line: 905-529-7878
Toll Free: 1-844-777-3571
Primary prevention of social, psychological breakdown in communities through a focus on education, health and community development. Available everyday from 9am to 10pm.
1-833-294-8650
Free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365.
1-866-925-5454 or dial 211 and ask to be connected to Good2Talk.
Distress Centre Halton provides telephone and online support to people to better cope with crisis, loneliness, and emotional stress. Also serves the Hamilton area.
905-849-4541
Health811 is a free, secure, and confidential service for Ontario residents, providing access to registered nurses for health advice, guidance on local health services, and support for non-urgent health concerns and care options across the province.
8-1-1
211 is a free, confidential service available 24/7 across Canada, connecting people to community, social, health, and government services. Offering support in over 150+ languages, it provides guidance on non-urgent needs such as housing, food, mental health, financial assistance, and other local resources.
2-1-1
Drug & Alcohol, Mental Health and Problem Gambling helplines and health services information.
Mental health services and support information.
Psychotherapy, research, training, resources.
Positive coping. Relaxation audio.
It provides information, support and referrals for Canadians struggling with an eating disorder or for those looking for information to support a friend or family member. Instant chat and text options are now available.
Resources for Black students, and for those looking to support Black students.
The BSSC exists to connect Black students to the programs, people, and resources that will nurture their academic and personal growth. Our programmes and services focus on building a sense of belonging and safety amongst McMaster’s Black students.
PGCLL M07
905-525-9140 ext. 21786
[email protected]
A student-initiative that focuses on the empowerment and development of those who identify as black women and non binary at McMaster University.
Email: [email protected]
Instagram: @blackspace.mcmaster
SWC Wellness Program
The student-led Black X-Scape provides a space for Black students to participate in safe and liberating discussions about mental health and healing. Black students can express themselves freely and engage in conversations about the nuances of mental health, wellness, stigma, and more. The program focuses on sharing resources, offering support, developing coping skills, and fostering collective healing, while exploring and expanding on meaningful aspects of Blackness.
Email: [email protected]
Instagram: @blacxscape
The Equity and Inclusion Office (EIO) works closely with staff, students and faculty members to advance equity and inclusion by promoting an environment of respect, safety, collegiality and openness.
UH 104
905-525-9140 ext. 27581
The Black Student Mentorship Program (BSMP) was established in 2020 to create community among Black students and faculty at McMaster. The program’s core objectives include improving Black student academic performance, strengthening awareness of resources, creating a safe space for relationship building among peers and faculty, and fostering a sense of belonging within the wider McMaster community.
The MSU Student Assistance Program (SAP) offers free, confidential 24/7 support to all undergraduate McMaster students.
On-demand counselling from professional experts in areas such as mental health, family and relationships, career counselling, financial planning, and more. Easy and quick access to multilingual support, wellness programs, women’s health, and out-of-country coaching services.
Appointments available in as little as 24 hours or the next day.
Call 1-855-853-0565
As many students do, you may find it challenging to get adequate and affordable mental health support. But did you know that Conversation, a service offered in partnership with Dialogue, helps reduce barriers to care by ensuring fast access to support? No more waiting lists and high fees!
The service allows students to register and book appointments on its online platform. Sessions take place virtually on the Dialogue platform, which means that you can see a mental health professional wherever you like, quickly and confidentially.
1-855-853-0565
CAPS is for students and alumni who identify as a member of an equity-deserving group or have barriers to employment.
Equity-deserving groups include people who experience discrimination and social barriers that prevent them from receiving equal access to services and opportunities. Some equity-deserving groups include women; racialized persons; First Nations, Métis and Inuit; persons with disabilities; and the 2SLGBTQIA+ community.
The CAPS team provides individualized support to assist with all aspects of career development including exploration, preparation and the building of skills and confidence.
Provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Confidential and free services 24/7/365.
24 Hour Crisis Line: 905-529-7878
Toll Free: 1-844-777-3571
Primary prevention of social, psychological breakdown in communities through a focus on education, health and community development. Available everyday from 9am to 10pm.
1-833-294-8650
Free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365.
1-866-925-5454 or dial 211 and ask to be connected to Good2Talk.
YouThrive is a new mental health program for BIPOC children, youth, & families offered by the Youth Wellness Centre & St. Joseph’s Healthcare Hamilton.
Call: 905-522-1155 ext. 31725
Resources for Indigenous students, and those looking to support Indigenous students.
ISS offers a welcoming and supportive environment for First Nations, Métis and Inuit students. ISS provides a range of services including admission assistance, financial aid guidance, wellness counseling, and academic support. These initiatives aim to celebrate Indigenous cultures, promote academic success, and build strong connections across campus.
Indigenous Wellness Counsellor, Sarah Thorne
365-366-8530 (call or text)
The C.I.S.S.A.’s mission is to foster student well-being and build a thriving, connected community. They are dedicated to creating a supportive environment for Indigenous students, enhancing services and reinforcing the bonds between students, alumni and broader communities.
They offer weekly programming partnered with Indigenous Student Services.
E-mail address: [email protected]
Instagram: @cissaatmac
McMaster Indigenous Graduate Students (MIGS) is a collective of McMaster Indigenous students at the graduate level.
Instagram: @macindigenousgradstudents
Email: [email protected]
CAPS is for students and alumni who identify as a member of an equity-deserving group or have barriers to employment.
Equity-deserving groups include people who experience discrimination and social barriers that prevent them from receiving equal access to services and opportunities. Some equity-deserving groups include women; racialized persons; First Nations, Métis and Inuit; persons with disabilities; and the 2SLGBTQIA+ community.
The CAPS team provides individualized support to assist with all aspects of career development including exploration, preparation and the building of skills and confidence.
The Indigenous Student-Athlete Council is the collective voice of student-athletes who identify as Indigenous. The council was founded in 2023 to build a community for Indigenous Student-Athletes at McMaster, increase Indigenous representation in sport, and provide a platform for student-athletes to advocate on behalf of and represent the interests of all Indigenous student-athletes with administration.
The Indigenous Health Movement (IHM) is an interdisciplinary, student-run club providing opportunities for students to learn about topics related to Indigenous health and well-being. Their activities involve planning and executing speaker events and community learning workshops. These workshops are guided by Indigenous voices and planned by a team of Indigenous and non-Indigenous students who work to educate and engage McMaster students, faculty and community members.
Instagram: @mcmasterihm
Email: [email protected]
Homeward Bound program supporting Indigenous mothers in education, housing, and employment, Housing supports for youth 16-24, Healthy Babies Health Children, Addiction and mental health support, Cultural teachings, family and youth support, aboriginal court worker program
905-548-9593
24/7 mental health counselling and crisis intervention for all Indigenous Peoples.
Offers phone and online chat support in English, French, Cree, Ojibway, and Inukitut
Call:1-855-242-3310
The Metis Nation of Ontario (MNO) organizes social events and gatherings based in Metis culture and the promotion of health and wellness. Contact the Hamilton branch for more information on local events.
Native Women’s Centre provides safe, emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law.
1-888-308-6559
A culturally grounded, fully confidential helpline for Indigenous women available in 14 languages all across Ontario. Available 24/7.
1-855-554-HEAL (4325)
YouThrive is a new mental health program for BIPOC children, youth, & families offered by the Youth Wellness Centre & St. Joseph’s Healthcare Hamilton.
Call: 905-522-1155 ext. 31725
The IESE, part of McMaster’s Student Success Centre (SSC), offers personalized support and programs for international, visiting, exchange, and globally-minded students. Services include immigration advising, success coaching, UHIP health insurance, peer support, and events.
MUSC B118
Ext. 27874
[email protected]
The Equity and Inclusion Office (EIO) works closely with staff, students and faculty members to advance equity and inclusion by promoting an environment of respect, safety, collegiality and openness.
UH 104
905-525-9140 ext. 27581
MSU Peer Support Services are student-run spaces offering confidential, non-judgmental peer support on topics like mental health, identity, and navigating life at McMaster.
Whether you’re adjusting to campus from another province or country, or just need someone to talk to, these services are here for you.
Some of the peer support groups include:
– Maccess: for students with disabilities, chronic illness, and mental health experiences
– Pride Community Centre (PCC): for 2SLGBTQIA+ students
– Student Health Education Centre (SHEC): for general health and wellness peer support
– Women & Gender Equity Network (WGEN): for women, trans, and gender-diverse students
The MSU Student Assistance Program (SAP) offers free, confidential 24/7 support to all undergraduate McMaster students.
On-demand counselling from professional experts in areas such as mental health, family and relationships, career counselling, financial planning, and more. Easy and quick access to multilingual support, wellness programs, women’s health, and out-of-country coaching services.
Appointments available in as little as 24 hours or the next day.
Call 1-855-853-0565
As many students do, you may find it challenging to get adequate and affordable mental health support. But did you know that Conversation, a service offered in partnership with Dialogue, helps reduce barriers to care by ensuring fast access to support? No more waiting lists and high fees!
The service allows students to register and book appointments on its online platform. Sessions take place virtually on the Dialogue platform, which means that you can see a mental health professional wherever you like, quickly and confidentially.
1-855-853-0565
Confidential support for to people in emotional crisis, or distress or those close to them. Click below to view lists of helplines from all countries
If you live outside of Canada, this website provides access to more than 70 suicide hotlines around the world.
The National Suicide Prevention Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week.
1-800-273-8255
Provides crisis and suicide support for LGBTQ youth through phone, text, or online chat.
1-866-488-7386
Text START to 678678
Sexual violence describes a range of physical or psychological acts that occur in the absence of consent. Those who have faced sexual violence deserve proper support, and others can learn to better support victims and survivors.
Visit McMaster’s Sexual Violence Prevention and Response Office (SVPRO) to access inclusive and trauma-informed support, prevention education and response training, and community consultation and referral for any McMaster community member.
(905) 525–9140 x 20909
Natalie Lafleur, MSW, RSW (she/her)
Sexual Violence Response Case Manager
University Hall (UH) 107
[email protected]
905-525-9140 ext. 20909
Survivors of sexual and gender-based violence from all gender identities can access peer support from trained volunteers by visiting Women and Gender Equity Network (WGEN).
Email: [email protected]
Free, anonymous and confidential telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse.
Provides crisis counselling, safety planning, emotional support, information and referrals accessible 24/7/365.
Toll-free 24/7: 1-866-863-0511
Text: 1-866-863-7868
Provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Confidential and free services 24/7/365.
24 Hour Crisis Line: 905-529-7878
Toll Free: 1-844-777-3571
Free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365.
1-866-925-5454 or dial 211 and ask to be connected to Good2Talk.
Free and Confidential peer support for the LGBTQ and questioning community ages 25 and younger. Available Monday to Friday, 4pm to 12am, and Saturday 12pm to 5pm.
1-800-268-9688
LGBT Youthline provides 2SLGBTQIA+ peer support through phone, text, and chat services.
Hours: Sunday to Friday, 4 PM – 9:30 PM EST
Text: (647) 694–4275
Chat: youthline.ca
Email: [email protected]
Distress Centre Halton provides telephone and online support to people to better cope with crisis, loneliness, and emotional stress. Also serves the Hamilton area.
905-849-4541
Ontario Male Survivors is a 24-hour phone line for immediate crisis and referral services. They also provide access to specialized services such as counselling and peer support.
Toll-free: 1-866-887-0015
Confidential, anonymous 24-hour nonjudgmental telephone support for adults who have experienced sexual violence at any point in their lives; will provide accompaniment to hospital or police station for survivors wishing to seek medical attention or report; counselling services & public education.
24-hour support line: (905) 525-4162
SACHA Office: (905) 525-4573
Medical care, supportive counselling, information and referral to community resources
905-521-2100 ext. 73557
Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people. Available 24/7.
1-877-330-6366
Resources for those who are a part of or looking to support someone who is a part of the 2SLGBTQIA+ community.
The Pride Community Centre (PCC) is a student-run service provided by the MSU that aims to challenge oppressive social attitudes and norms, patriarchy, homo/trans/bi/lesbophobia, and the like, at the systemic level. PCC provides a contact point for McMaster students that may identify as gay, lesbian, bisexual, transgender, queer, and/or any of the other diverse identities that make up our community.
The MSU Women & Gender Equity Network (WGEN) is a peer support driven service that caters to women, trans folk, people who identify outside the gender binary, gender non-conforming folk and all survivors of sexual and gender-based violence from all gender identities.
The Equity and Inclusion Office (EIO) works closely with staff, students and faculty members to advance equity and inclusion by promoting an environment of respect, safety, collegiality and openness.
UH 104
905-525-9140 ext. 27581
The MSU Student Assistance Program (SAP) offers free, confidential 24/7 support to all undergraduate McMaster students.
On-demand counselling from professional experts in areas such as mental health, family and relationships, career counselling, financial planning, and more. Easy and quick access to multilingual support, wellness programs, women’s health, and out-of-country coaching services.
Appointments available in as little as 24 hours or the next day.
Call 1-855-853-0565
As many students do, you may find it challenging to get adequate and affordable mental health support. But did you know that Conversation, a service offered in partnership with Dialogue, helps reduce barriers to care by ensuring fast access to support? No more waiting lists and high fees!
The service allows students to register and book appointments on its online platform. Sessions take place virtually on the Dialogue platform, which means that you can see a mental health professional wherever you like, quickly and confidentially.
1-855-853-0565
CAPS is for students and alumni who identify as a member of an equity-deserving group or have barriers to employment.
Equity-deserving groups include people who experience discrimination and social barriers that prevent them from receiving equal access to services and opportunities. Some equity-deserving groups include women; racialized persons; First Nations, Métis and Inuit; persons with disabilities; and the 2SLGBTQIA+ community.
The CAPS team provides individualized support to assist with all aspects of career development including exploration, preparation and the building of skills and confidence.
Provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Confidential and free services 24/7/365.
24 Hour Crisis Line: 905-529-7878
Toll Free: 1-844-777-3571
Free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365.
1-866-925-5454 or dial 211 and ask to be connected to Good2Talk.
LGBT YouthLine is a youth-led organization offering confidential 2SLGBTQ+ peer support across Ontario. Connect by text or chat for support, resources, and community.
Contact the HelpLine
Chat now or text 647-694-4275.
Free and Confidential peer support for the LGBTQ and questioning community ages 25 and younger. Available Monday to Friday, 4pm to 12am, and Saturday 12pm to 5pm.
1-800-268-9688
Distress Centre Halton provides telephone and online support to people to better cope with crisis, loneliness, and emotional stress. Also serves the Hamilton area.
905-849-4541
speqtrum is a youth-founded and youth-focused skill-sharing and community building program for Two Spirit and LGBTQIA+ people in Hamilton, ON.
Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people. Available 24/7.
1-877-330-6366
Balancing academic, personal, and professional responsibilities as a graduate student can be challenging. This section highlights tailored resources, services, and supports available to help you maintain your mental health and well-being throughout your graduate journey.
As many students do, you may find it challenging to get adequate and affordable mental health support. But did you know that Conversation, a service offered in partnership with Dialogue, helps reduce barriers to care by ensuring fast access to support? No more waiting lists and high fees!
The service allows students to register and book appointments on its online platform. Sessions take place virtually on the Dialogue platform, which means that you can see a mental health professional wherever you like, quickly and confidentially.
1-855-853-0565
DeGroote MBA have partnered with a Burlington firm to offer low- or no-cost counselling to Full-Time (Full-Time, Co-op, Accelerated) MBA students.
Students can schedule appointments using [email protected] or calling Private Matters Psychotherapy at 905-681-7359. Virtual and on-site appointment options exist.