How does UserVoice help companies build the right software features?

UserVoice collects all the product feedback your company receives, in the words of your customers. By aggregating the feedback and joining it with quantitative metrics about your customer base, companies can identify the best opportunities to satisfy their ideal customers.

How does UserVoice help companies build and maintain customer trust?

Product users hate the feeling that their feedback is going into a black hole. When companies actively listen to their customers and acknowledge their concerns, loyalty grows. UserVoice makes it easy to centralize communication with very large customer bases.

How does UserVoice make large amounts of feedback actionable with clear insights?

UserVoice aggregates customer feedback around central Ideas. UserVoice automates the further categorization of feedback into categories and quantifies the impact of acting on the feedback by showing associated accounts and revenue.

What is UserVoice's main value proposition?

UserVoice transforms scattered customer feedback into actionable insights that help companies build better products, maintain customer trust, and make data-driven decisions about feature development.

Who is UserVoice designed for?

UserVoice Discovery is designed for product operations teams, product managers, customer success leaders, and companies that need enterprise-grade tools to systematically collect, analyze, and prioritize customer feedback to drive data-driven product decisions and improve customer relationships.

How does UserVoice Discovery help product ops teams make better decisions?

UserVoice Discovery provides product ops teams with centralized feedback management, AI-powered categorization, customer segmentation insights, and revenue impact analysis to prioritize features based on customer value and business impact rather than just volume of requests.

What integrations does UserVoice Discovery support?

UserVoice Discovery integrates with popular CRM systems, product analytics tools, help desk platforms, and communication channels to provide a unified view of customer feedback across all touchpoints and enable seamless workflows for product teams.

Get clear on what matters by turning customer intelligence into action

Use the signals you’re already collecting to surface what matters most and move forward with confidence.

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See the bigger picture when it comes to customers

Ian Jackson

B2B S&T Company

Revenue

Identify opportunities that directly influence growth and expand revenue.

Urgency

Spot the problems that can’t wait. Understand where delays create risk or cost.

Importance

Focus on what will shape your product long-term strategy.

Relevance

Choose opportunities aligned with customer needs and company direction.

and more...

What You Get

A simple way to access complex customer insights

One source of truth for customer insights

Unify signals, channels, and customers into one system so insights stop living in silos.

Total transparency with your teams and your customers

Address and respond to feedback with low-effort, real-time, scalable tools.

Customer intelligence that drives your decisions

Spot emerging themes and customer needs early with data-driven intelligence.

Unlock more insights with enriched customer data

Discover real product opportunities

Gain immediate access to authentic user feedback, allowing you to identify and address user needs quickly and effectively.

Empower decisions with data-driven insights

Accelerate discovery with real customer intelligence

There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking.

Uservoice challenges me to look at the overall picture of the struggles that our customers as a whole.