Delete Meta Pixel
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Hi,
I have been struggling to delete my old unused pixel from Meta plugin and replace it with the new one. No any codes are added on my header.php file which has only the new pixel. I really don’t know how to edit or update this pixel to track my events.
Best regards
The page I need help with: [log in to see the link]
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Hi @waseemsannib – thank you for reaching out!
To connect a new Pixel to your site, follow these steps:
- Temporarily disable any cache plugins you’re using and clear the cache
- Go to the Settings > Meta page, open the “Connection Settings” tab and Delete the connection
- Reinstall the Meta pixel for WordPress plugin
- Connect your site to the desired Pixel
Please let us know if this fixes the issue, or you need any further assistance.
Kind regards,
MarijaUnfortunately, your tip did not work for me. In the connection setting where i click delete connection leads me to login then after log in I get the message on the screenshot and then nothing deleted. So, i’m still stuck with the old pixel without any option to delete it or reconnect my website with the desired pixel.
Hi @waseemsannib ,
Can you try deleting the WordPress Integration from the Business tools page, and then re-connect the site to your page/pixel?
Also, can you let us know if you are seeing any errors in your debug.log?
Kind regards,
MarijaIt’s not working even after removing the woocommerce from my website on the page your provided. I’m stuck with the old pixel even it’s not added on my facebook meta setting or on header.php file. I can’t even delete or update or reconnect to the new pixel.
Hi @waseemsannib ,
Can you share a list of the plugins your site is using? You can find it by navigating to Tools > Site Health > Info .
Also, please share the site’s URL, as well as any errors you are seeing in the debug.log.
Kind regards,
Marija` wp-core
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analytics_4_site_kit_audiences: noneHi @waseemsannib – is it possible for you to try switching the active theme (to a theme such as Storefront), and then re-connecting the plugin?
Kind regards,
MarijaHi @waseemsannib – just wanted to follow up here and check if you are still experiencing this issue?
If so, please try switching to a default theme (such as Storefront), and then re-connect your page to the plugin.
Kind regards,
MarijaYes, the issue is still existed.
Hi @waseemsannib ,
Can you try switching to a default theme (such as Storefront), and then re-connect your page to the plugin?
Kind regards,
MarijaHi @waseemsannib ,
Just wanted to follow up and check if you are still experiencing this issue? If so, please try switching to a default theme (such as Storefront), and then re-connecting your page to the plugin.
Kind regards,
MarijaHi @waseemsannib ,
Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, should you have any further questions.
Kind regards,
MarijaI have resolved the problem by deleting the plugin itself. This plugin is not reliable.
Thanks
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