Plugin constantly breaks!

Surprised this plugin is still in the WP plugin repository in its current state, especially when these reviews have been saying the same thing for 5 years. We’ve been using it for 9 months and it has broken 4-5 times. There’s even a built in message saying to bring your troubleshooting to a WordPress Forum, which includes setting up an account and copying the error log, then waiting for someone to reply several days or weeks later. Each time we have had to instigate a new API connection and/or set up a new integration. The client is pretty frustrated that they keep paying our firm to fix the issue. I told them to switch email providers or they can pay us to simply hard code the form directly from CC – still don’t know if that’s possible as it is in Mailchimp, Kit, and other providers.