Hey, @lesabrams
Thanks for reaching out! We’re sorry to hear you’re having trouble with the stats not showing in Analytify.
This issue can sometimes happen due to an expired Google Analytics connection, property changes (like switching to GA4), or even caching conflicts.
Here’s what you can try:
- Re-authenticate your Google Account:
Go to Analytify → Settings → Authentication, and re-connect your Google Analytics account to refresh the token. (Most probably)
- Check the selected Analytics Property:
Make sure the correct property is selected under Analytify → Settings → Profile. If you recently moved to Google Analytics 4 (GA4), ensure it’s properly connected.
- Use the Browser Console:
Open your browser console (press F12), reload the dashboard, and check for any errors. That can help identify what’s blocking the data.
Don’t worry: your historical data is stored securely in Google Analytics and will reappear once the connection is restored.
If the issue continues, feel free to open a support ticket here with more details, and we’ll be happy to assist further.
Thanks again.
Hi @lesabrams,
I just wanted to follow up on my previous message. Were you able to try the steps mentioned above, and has the issue been resolved on your end?
Please let me know if you’re still facing any difficulties, I’d be happy to assist further!
This ticket has been marked as resolved due to inactivity from the user end.
