Proactive, Preventative WordPress Support Plans
We bridge the gap between general web hosting and critical application-level performance. Our formalized methodology and expert team provide guaranteed solutions for the problems your hosting provider won't touch.
WordPress website security is business critical. We know you can't afford any downtime from attacks and hacks that can impact WordPress websites. That's why we've developed a premium quality support and maintenance service for all WordPress website owners. A WordPress Support Plan or WordPress Care Plan from WP Tech Support® delivers total peace of mind.
The consequences of a hacked WordPress website can be enormous, impacting your reputation and finances. It's estimated that the cost of security breaches can run to $300,000 for extreme breaches in small businesses. Not only that, but the time and resources are required to rectify the problem.
A more advanced way to protect your WordPress website
We do more than protect you from attacks by keeping your WordPress system and plugins up-to-date. That's the easy bit. Our website experts also carry out a manual health check at the outset, providing recommendations for improving your site's security. Our Pro and Business WordPress support plans benefit from 60 or 90 minutes, and our Advanced plan offers 180 minutes of expert WordPress development time for making any required improvements.
Expert help and a 100% transparent customer portal
As our experts work on and maintain your WordPress website, you have full visibility through a secure customer portal. Here you can submit support tickets, view weekly reports and manage all aspects of your account.
As our team of WordPress experts update and maintain your website we’ll also take ownership of any compatibility issues that arise during the update process. Our goal is simple - to take away worry and ensure your site is online and optimised at all times so that you don't have to worry.
Proactive Maintenance & Resilience
Unlimited Bug Fixes: Your
Complete Financial Safety Net
We provide an absolute guarantee to fix any issue, large or small, for the life of your plan. This eliminates the financial anxiety of hourly developer fees.
Customer
Portal
Our secure online customer portal is easily accessible for submitting support tickets, viewing maintenance reports, and managing all aspects of your account.
WordPress
Backups
We back up your website with our secure cloud server daily for complete peace of mind.*
WordPress
Updates*
We provide weekly WordPress Core, Theme, and Plugin updates to keep your site in tip-top shape.
24/7 Enterprise-Grade
Security and Hardening
Includes WAF installation, daily malware scans, and vulnerability monitoring (Wordfence). Alerts are routed 24/7 for immediate intervention.
Dedicated Development
Capability (60-180 Mins/Month)*
Your plan includes a bank of expert developer time for minor feature enhancements, content deployment, and technical debt resolution.
Advanced
Plan
Extensive support for eCommerce, Membership, LMS and websites with advanced functionality.
WordPress Performance
Tune up*
Slow page loading times are typical for WordPress. We will optimize your site speed page loading time is less than 2 seconds and use caching to boost your website performance and user experience.
WordPress Technical
SEO Optimization*
We will conduct an initial technical SEO audit on your website and do the necessary work to improve your search visibility.
*Daily offsite backups with all Support Plans.
Website improvements are included with the Pro Support Plan (60 minutes per month), Business Support Plan (90 minutes per month), and Advanced Support Plan (180 minutes per month).
Speed Optimization and Technical SEO Optimization are only available with the Business Support and Advanced Support Plan.
