Privacy Policy

Last Updated: 02/01/2026

1. Introduction and Scope

WP Tech Support (“we,” “us,” or “our”) operates as a subsidiary brand of FreshySites LLC, a limited liability company organized and existing under the laws of the State of New York, USA.

This Privacy Policy (together with our terms of use) describes the type of information that we collect from you through the use of our services (“Services”), or the use of this website wp-techsupport.com (our “Website”), how that information may be used or disclosed by us, and the safeguards we use to protect it.

We process personal data in accordance with the New York Shield Act, the United States Privacy Act, and where applicable, the UK/EU General Data Protection Regulation (GDPR) for our international clients.

By using or accessing our Website or the Services, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time, and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for¹ updates.

If you have any comments or questions about this Privacy Policy, please email them to us.

2. Information We Collect

We collect personal data that you provide directly to us when you use our Services, make an inquiry, or contact us. This data includes, but is not limited to, the following categories:

• Identity Data: Name, Usernames, or similar identifiers.
• Contact Data: Billing address, email address, and telephone number.
• Transaction/Financial Data: Details about payments to and from you, and financial information necessary for processing payments (though credit card details are not stored by us, but by our payment processors).
• Correspondence Data: Information exchanged when you contact us for support or general inquiries.
• Technical Data: Information collected via cookies and tracking technologies (IP address, location, browser type, etc.). Full details on the cookies used, their purpose, and how to manage them are provided in our dedicated Cookie Policy.

We do not share customer details with any third parties except where necessary for service provision or as explicitly described in this policy.

3. How We Use the Information

We use the information you supply to provide you with the requested services and to manage our business relationship with you. This includes:

• Carrying out our contracts with you and providing the Services.
• Processing payments for products and services.
• Responding to your support requests and inquiries.
• Sending you information about other services or products that may interest you, provided you have consented to such marketing.
• Keeping a record of links and pages used the most to provide the most helpful information (aggregate, non-identifiable data).

All personal data is stored securely in accordance with applicable data protection laws, including the New York SHIELD Act and, where applicable, the UK GDPR

4. Legal Basis for Processing and Your Data Rights (GDPR/UK GDPR)

We process your personal data on the following legal grounds:

• Contractual Necessity: Processing data required to fulfill our Care Plan contracts (e.g., providing daily backups, technical support via the Customer Portal, and processing payments).
• Legitimate Interests: Processing data necessary for our legitimate business interests, provided your fundamental rights do not override those interests (e.g., using security and operational monitoring tools to protect our infrastructure and clients).
• Legal Obligation: Processing necessary compliance with applicable laws and regulations (e.g., US federal and New York state tax and audit requirements).

Your Rights:

Under GDPR/UK GDPR, you have the right to request access to your data, rectification, erasure, restriction of processing, and portability.

• Subject Access Request (SAR): You have the right to access and receive a copy of your personal data. You may make a SAR verbally or in writing to the Privacy Compliance Team (details in the Contacting Us section). We will respond without undue delay and within one month of receipt of the request.

You can ask us not to use your data for marketing by ticking the relevant boxes on our forms or by contacting us at any time at info@wp-techsupport.com.

5. Disclosure of Data Processors and Technologies

We utilize the following third-party services to deliver, monitor, and improve our services, which act as data processors on our behalf:

6. Data Storage, Transfer, and Security

Where We Store Your Data

We only keep your data for as long as necessary for the purposes described above and/or as required by law.

Our core storage and primary business operations are located in the United States. For clients located in the EEA or UK, we ensure that data transfers are protected by Standard Contractual Clauses (SCCs) or other recognized legal frameworks to ensure a similar level of protection.

Data Security and Breach Notification

We have security procedures in place for the website’s administration to prevent unauthorized access. However, it is important to remember that the transmission of data via the Internet may not be completely secure, and you are advised to take suitable precautions when transmitting data to us.

If a personal data breach occurs that is likely to result in a high risk to your rights and freedoms, we are committed to notifying you and the relevant supervisory authority (such as the New York Attorney General or relevant Data Protection Authorities) without undue delay.

7. Additional Rights and Information for Non-EEA Customers

If you access our Website or Services from outside the European Economic Area (EEA), the following general rights apply to you, in addition to any local data protection laws:

Your US Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights concerning your personal information:

• The Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources of the data, and the business purpose for collection.
• The Right to Delete: You can request the deletion of personal information we have collected, subject to certain legal exceptions.
• The Right to Opt-Out of Sharing: While we do not “sell” data in the traditional sense, you have the right to opt out of the sharing of your personal information used for cross-context behavioral advertising (such as with HubSpot Live Chat functionality).

Exercising Your Rights:

To exercise any of these rights (including GDPR/UK GDPR SARs, CCPA/CPRA requests), please contact us using the details provided below. We will verify your identity to protect your personal data and will respond within the timeframe required by the applicable local law (e.g., within one month for GDPR/UK GDPR requests, and 45 days for CCPA/CPRA requests).

8. Changes and Contacting Us

Changes to This Policy

We may change this Privacy Policy as we deem necessary from time to time or as required by law. Any changes will be immediately posted on our Website, and we recommend that you check this page regularly to keep up-to-date.

Contacting Us

If you have any questions about our Website, this Privacy Policy, or if you need to make a Subject Access Request, please contact our Privacy Compliance Team:

• Privacy Compliance Team Email: info@wp-techsupport.com
• Postal Address: FreshySites LLC, 37 Front Street, Binghamton, NY 13905, United States.