Writer Information

Facebook-f Twitter Linkedin Icon-youtube
Writer Information
Menu
Enquire Now

Digitally re defining your Mailroom

It is costly to operate your own mailroom services and your own members may not be able to cope with an ever-increasing workload.

At Writer Information, we offer comprehensive solutions that offer maximum cost optimisation, faster turnover, value-added services on demand, real-time cloud hosted Writer IP based tracking, guarantees reliable service and RPA-compatible digital frames of the highest order.

Our Mailroom Service goes beyond basic mail sorting and scanning by providing an intelligent system that digitizes information from all communication channels. Utilizing our advanced InfoMail software—one of the most adaptable and user-friendly AI platforms available—or integrating seamlessly with other content management systems, applications, and documents, we automate mailroom processes to ensure that essential information reaches its destination swiftly.

Aim is to deliver Integrated Business Process Services as an end to end services thereby eliminating multiple handshakes and reducing errors in the process.

Jumpstart downstream information workflows to improve speed, security and accuracy for transactional processes like accounts payable, claims and invoice processing, among others, creating audit trails to help with compliance and industry regulations. In the current scenario, as we move almost towards a remote working model, eliminating paper appears to be the way forward for all of us.

At Writer Information, we understand your priorities and have therefore designed our Integrated Business Process Services to handle it.
With our: 

●    Digital Mail solutions for incoming and outgoing mails
●    Handling bulk mailers and post campaigns
●    Mail Segregation, Personal Distribution and Internal Messenger Services
●    Data sanctity checks, Maker and Checker concept  
●    Document Capture

We’re helping you take this important step towards a comprehensive digital transformation. How we help you leverage our world-class facilities

●    Rebadging & taking over as-is processes
●    Online Tracking of Documents from first mile to last mile activity
●    Qualified and Experienced Resources
●    Better space management 
●    Zero Hands off
●    Integrated Pricing

Writer Information is equipped with tools to publish live dashboards and measure SLAs, and Performance to bring in transparency in the overall journey of integrated Business Process Services.

1.    Reconciliation Reports 
2.    Staging reports 
3.    Discrepancy Report
4.    Onward / Inward Reports
5.    Escalation Reports
6.    TAT reports
7.    Quality Reports
8.    Inventory Report
9.    Exception handling reports

How we help to set the process in motion

Content Validation : Entering AWB No. in DMS Inward module. Information reflected on screen is validated

Inward : Post validation, Pouch inwarded, an auto generated acknowledgement sent to client

Data Entry & QC : Complete DE in Excel, Health Check & MIS update for discrepancies

Scanning & QC : Scanning Metadata in tiff enabling ICR/OCR for further processing & Upload

Report – One copy to Client : Post Maker-Checker activity, preparing of files for bank

Storage & MIS : Balance Content of Pouch sent for Storage at WH. Daily dashboard & MIS published

THE BENEFITS OF MAILROOM OUTSOURCING SERVICES

IMPROVED BUSINESS PERFORMANCE

Faster processing of inbound mail and quicker response times can help improve service quality and boost customer satisfaction. Our Mailroom Outsourcing Services allow companies to focus on their main business areas, maximize value and increase worker productivity.

STREAMLINED MAILROOM COSTS

Whether it’s through process optimization or purchasing at scale, Writer can significantly reduce mailroom management costs and equipment. Get in touch to find out how Writer could save costs for your business.

UNDISRUPTED BUSINESS OPERATIONS

Digital mail solutions and off-site centers can allow targeted control of volume reductions. They also provide business continuity in case of disruption and can support mobile and flexi-working practices.

DIGITAL TRANSFORMATION

By digitalizing the mailroom, Writer can help companies prepare for wider digital transformation and innovation. Find out more about digital tranformation.

INSIGHTS & DATA-LED FORECASTING

IBPS can give you insight into trends, patterns and performance to help drive further improvements and aid future planning.

COMPLIANCE AND SECURITY

Digital solutions enable robust audit trails, which help to improve security and support regulatory reporting.

‘Hindsight Audit’ to ensure process compliance at every stage. 

Process Methodology

Process methodology adopted for this would be that of a “Hub & Spoke” network model. Hub would be setup at a central point where most of the mailing activity happens which could be connected and service any number of spokes as per the average volume of mail flow within a particular company. A diagrammatic presentation of the model is provided below.

Image

Each of the above clusters can be created in each city or region of operation which can be consolidated into a central hub which would act as the central data repository. A diagrammatic representation of data flow and mail flow is in a consolidated scenario is given below.

Inward Mail Management process

IBPS exam preparation resources

In the News

This partnership will enable customers to access solutions that will significantly improve the ability to block modern cyberattacks with the most advanced forms of security.

Press Release

This partnership will enable customers to access solutions that will significantly improve the ability to block modern cyberattacks with the most advanced forms of security.

Know More

Follow us on Social Media

Get our latest insights on social media
Facebook-f Twitter Linkedin Icon-youtube

Press Release

Writer Information featured in ‘Consultants of the year 2020’ for Hospital Management Solutions by Silicon India Magazine.

Writer Information provides one-stop content services solution through its Infodocs® ECM platform suite on AWS Marketplace

Press Release

Writer Information provides one-stop content services solution through its Infodocs® ECM platform suite on AWS Marketplace

Know More

Enquire Now


Records & Information Management
Cloud Services
Contact Centres
Document Scanning & Digitization
Digital Mailroom Solutions
Tape Storage
Business Process Outsourcing
Digital Transformation Solutions
Secure Shredding & Destruction
Workflow Automation & ECM Solutions
IT Asset Disposition (ITAD)

Certifications and Affiliations

Our Initiatives

udaan

Udaan

you first

YOU FIRST

wecare

We Care

Our Employees

Our People at Work

Be it any industry, a business is as successful as its employees.
When the employees are in sync with the business pattern, management expectations and future goals, then productivity will certainly be on a rise. Disinterest or discontentment on the part of the employees can turn out to be detrimental for the business in the long run. At Writer Information we understand this sentiment and always treat our employees as our greatest strength.

The culture in the company is such that leadership teams treat the employees as valued collaborators who can make or break the fortunes of the company. For us, the people of the company are never just disposable cogs who can be replaced. Our employees form the core for us and that is why with their strength and commitment, we are always responsive to changes in the market. This has helped us create the perfect ground for creative thought processes across all quarters, innovation like never before, creation of breakthrough solutions and commitment to excel beyond all odds as a team. The trust of the management and leadership teams is complemented by enthusiastic employees who bring in power packed energy into the organisation.

3000 customers

9000+ Employees

Image

16 Main Locations

3000 customers

300+ Serviceable Locations

Our Business

Business Process Services

  • Robotics / AIenabled
  • Procurement Management Services
  • HR Life-Cycle process management
  • Client Onboarding Process
  • Mandate Management Process
  • Underwriting Process
  • Disbursement Process
Secure Storage Services
  • Records Management Services
  • SecureVault & Storage Services
  • Media and Tape Vault Storage Services
  • Tape Transcription Services
  • Secure Destruction Services
 
Cloud and Data Services
  • Cloud Migration & infraset-up
  • Data Centre Setup
  • Data Hosting Services
  • Skill Augmentation Services
  • Data Centre & IT Operations
  • SaaS, IaaS
  • Data Analytics
 
Digital Solutions
  • Enterprise Content Management Solutions
    • Info Docs®
    • Info Flow®
    • Info Scan®
    • Info Store®
    • e cube-HR Onboarding
    • Contract Management
  • Health Care Solutions
    • Writer HIMS Solution
    • Writer IVF Solution

Our Women's Forum

Across the world, women leaders have been smashing the glass ceiling with greater force and determination. At Writer Information the culture is more of assimilation of talent without any gender biases. We have our women leaders who have taken the company ahead and have been inspirational role models for others. In this company, we motivate and encourage women to emerge as leaders and totally embrace their role-model status and address all challenges that they may face as professionals primarily with action and execution. We not only believe in but make gender diversity a priority for us by setting aspirational objectives for women in leadership roles, asserting on disparate slates of candidates for prestigious and senior positions, and developing initiatives through which we can execute what we truly believe in. Here’s introducing one of our foremost women leaders and one of the strongest business heads of the company – Ms. Sona Talwar.

Our Corporate Social Responsibility

Our company does have a documented sustainability policy. This policy is based on the POLARIS FBN framework and functions under our Samavesh initiative. Under Samavesh, we look after

  • Employees: Create & nurture Workplaces and Working Cultures where employees flourish
  • Communities: Responsible Global Citizens making Contributions to Communities we live and work in
  • Environment: Constantly search ways in which we reduce ecological impact and safeguard the environment
  • Family’s Future Generations: Share values and long-term aspirations with future generations

Workforce
  • Safety and security of our direct and subcontractor workforce with zero-person day lost due to workplace incidents / accidents
  • No more than 15% voluntary turnover
  • Achieve 75% of employees participating in employee engagement surveys
  • Responding to feedback received in employee engagement surveys
  • Cascade performance management systems across the organizations
  • 100% adherence to Code of Business Ethics

Environment
  • Recycle 90% of all available waste (packing material, paper, biodegradables)
  • Energy efficient facilities (office space & warehousing) in terms of Heating, Ventilation & Air-Conditioning and Lighting (including potential renewable sources of energy)
  • Reduction of energy use per cubic meter to a specified Mega Joule per Cubic Meter for goods transported on our fleet by road (ahead of emission norms of all the countries in which we operate)

Partners
  • Weightage of sustainability in partner selection (e.g. gender diversity, underrepresented populations, affirmative action)
  • Service Level Agreements particularly around Workforce & Environment
  • Code of Business Ethics as a part of Partner Contracts

Our company has a documented anti-bribery and corruption policy. We maintain physical and e-learning trainings for all our employees on topics to combat corruption and we also collect annual declaration statements from all employees for the Code of Business Ethics compliance.

Our company has procedures to identify the risk of bribery and corruption, to implement and monitor its policies for all staff and processes to manage incidents.

Apart from having a well drafted Anti Bribery Policy, Fraud and Whistleblower Policy & Conflict of Interest Policy, we undertake following procedures to give assurance on the effective implementation of the policy:

  • Annual declaration statements from all employees for the Code Of Business Ethics compliance.
  • Incident Management through Senior Management intervention and resolution by Whistleblower Committee

Our Values

VISION

Innovate & Grow

MISSION

Delivering excellence in product design, product quality, risk management, new technology applications and service processes to enhance and enrich the customer experience.

VALUES
  • Commitment We deliver the promises we make to our customers, shareholders and employees.
  • Ownership We own every detail of every task – so that our services consistently meet expectations of our customers, shareholders and employees.
  • Passion A desire to ‘make a difference’ is in the heart, mind and soul of every Writer employee.
  • Integrity We gain the trust of our customers, shareholders and employees as there is complete alignment in what we think, what we say and how we act.
  • Collaboration We actively engage with each other to deliver on our Vision and Mission.

Our Commitment

Delivering Excellence in Product Design, Product Quality, Risk Management, New Technology Applications and Service Processes to enhance and enrich the customer experience.

Our Customers

Through a combination of design thinking, process-centric digital technologies, lean principles and advanced analytics, we’re making an impact on across industries, which are increasingly relying on tech innovations and process design to upgrade their operating models in a bid to remain competitive. This way we help to generate growth, driving greater efficiency, business agility and a better customer experience.

We at Writer understand the changing needs of our customers across industries and help them get future ready. We bring together process excellence with new age technologies to help businesses more competitive and agile. With our expertise and understanding of the business, we have helped our customers turn strategy into reality and had a clear picture of a target operating model. Then it was all about incorporating the best tech methods that’re available to us for revamping the processes.

We have consistently supported our customers when it comes to augmenting their business growth and handled operational challenges to provide them the platform to scale up their business volumes like never before. To all our trusted customers, we give them the assurance of transforming their tomorrow, today.