Question 1

Answer

Chaty is an AI-powered receptionist that answers customer calls, checks availability, and books directly into your existing booking system, like Rezdy.

Question 2

How does Chaty work?

Answer

Chaty uses advanced AI to answer calls, engage with customers, and process bookings in real time. It connects to your booking system to check availability, modify reservations, and provide accurate responses to inquiries.

Question 3

What businesses can use Chaty?

Answer

Chaty is ideal for tour operators, restaurants, spas, salons, service-based businesses, and any company that takes bookings over the phone.

Question 4

How is Chaty different from a chatbot or IVR system?

Answer

Unlike traditional chatbots or interactive voice response (IVR) systems, Chaty can converse naturally, answer questions intelligently, and book directly into your system without requiring customers to navigate menu options.

Question 5

Can Chaty handle multiple booking systems?

Answer

Yes! Chaty currently integrates with Rezdy and can be expanded to work with other platforms and custom APIs.

Question 6

Can I customise Chaty’s voice and responses?

Answer

Yes! You can choose from 8 different AI voices, name your virtual assistant, and upload a knowledge base to ensure Chaty provides accurate answers.

Question 7

Can I choose which calls Chaty handles?

Answer

Absolutely! You can set custom rules to decide which calls Chaty answers and which should be forwarded to a human.

Question 8

What happens if Chaty can’t answer a question?

Answer

If Chaty doesn’t have the answer, it can either take a message, escalate the call, or flag it for review so you can update the knowledge base later.

Question 9

Can Chaty forward calls to my team?

Answer

Yes! Chaty can forward calls to a live agent based on your preferences or business hours.

Question 10

What booking systems does Chaty integrate with?

Answer

Chaty currently integrates with Rezdy and ROLLER and can be expanded to support other platforms or custom APIs. Fareharbor and Bookeo are coming soon.

Question 11

How do I set up Chaty?

Answer

Setup is simple! Chaty can read your website to build an initial knowledge base, and you can customize responses and integrations through an easy-to-use dashboard. Click here to sign up.

Question 12

Do I need extra software to use Chaty?

Answer

No, you just use the phone number we create for you or you can forward an existing phone number onto the chaty one.

Question 13

Will it sound robotic and frustrate my customers?

Answer

Not at all. Chaty uses state-of-the-art conversational AI to ensure interactions are smooth, natural and helpful. She’s designed to understand accents and varied questions.

Question 14

What happens if a caller has a really specific or complex question?

Answer

Chaty is smart, leverages your very own knowledge and helps you expand your own understanding of customers and their unique needs. If Chaty can't answer a question or senses a customer needs to speak to a person, she can seamlessly transfer the call to your mobile.

Question 15

What booking systems does Chaty integrate with?

Answer

Chaty is built to work perfectly with Rezdy. We are also expanding our integrations with other major tour booking platforms, just ask one of our friendly team members for more information on upcoming integrations.

AI Receptionist for Tourism and Experience Operators

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