Insights
Powering a World That Works
Expert analysis, original research, and real-world stories that accelerate intelligent transformation.
Featured Insights
Discover insights that prove the future isn’t human or AI but the power of both, driving innovation and real business impact.
When data becomes intelligence, transformation accelerates. We unpack what it takes to go from messy, siloed data to enterprise-wide AI.
Get a front-row view of change in motion: how industry leaders are adapting, innovating, and setting the pace for what’s next.
Explore stories that show how bold ideas become business breakthroughs.
Use our practical checklist to evaluate AI in CX platforms, covering modularity, agentic workflows, human oversight, governance, and enterprise readiness.
Stuck with disjointed pilots that don’t scale? Find out how you can ensure your agentic AI journey is set up for sustainable success.
95% of AI projects fail to deliver ROI. Learn how to redesign AI in B2B sales for measurable impact with the Concentrix AI blueprint.
Learn how embedding compliance and risk controls at checkout and across the transaction lifecycle protects margin, cash flow, and customer trust.
Discover vehicle buyer opinions and purchase motivations related to connected services that can pave the way for future profits and innovation.
Find out how AI agents are reshaping trust, security, and governance, redefining customer experience and brand risk.
Discover debt collection AI that scales recovery, reduces operating cost, and keeps humans in the loop for sensitive, complex customer interactions.
Discover how fragmented data in financial services hurts growth—and how unified data architectures enable smarter automation and resilient operations.
Download the AI agent starter kit to identify high-impact workflows and deploy AI agents with confidence.
