How We Protect Consumers
Consumer Education
We provide information and resources to give consumers the tools to make smart financial decisions. Learn about your rights as a borrower and plan for the future.
Regulation
We regulate a wide variety of financial services, products, and professionals in California. In 2020, our mission broadened to include emerging markets and financial innovations.
Enforcement
Violators are held responsible through actions, orders, and administrative hearings. We also publish consumer alerts to alert the public to fraudulent activity.
Consumer Success Stories
The Consumer Services Office (CSO) helps to address numerous complaints that have arisen between consumers and various financial institutions that DFPI regulates. We facilitate communication between the parties and help to resolve disputes, often returning thousands of dollars to consumers while ensuring their rights and protections are upheld.
News and Updates
The DFPI today announced that it has ordered Coinme, one of the largest crypto kiosk operators in the state, to refund an additional $175,000 to California consumers who were unlawfully overcharged.
The DFPI announced that Nexo Capital Inc. (Nexo) will pay $500,000 in penalties for violating California financial laws, including making loans to California residents without a valid license.
The DFPI announced that a Concord-based lender, Apoyo Financiero, Inc., must pay a hefty $1 million penalty for charging excessive interest and fees to its customers.
The DFPI announced that a Concord-based lender, Apoyo Financiero, Inc., must pay a hefty $1 million penalty for charging excessive interest and fees to its customers.
DFPI today announced that it has taken action against multiple crypto kiosk operators, including Nevada-based LSGT Services, LLC (Coinhub), which must pay a total of $675,000.
Enforcement Actions in 2025
Regulated companies and professionals
Consumer Complaints Received in 2025
Department of Financial Protection and Innovation
About the DFPI
The California Department of Financial Protection & Innovation is dedicated to helping California consumers. We believe in supporting a healthy and trusted financial marketplace in California and that innovation can exist alongside fair and honest business practices.
Gavin Newsom
KC Mohseni
Commissioner, Department of Financial Protection and Innovation
