Welcome to the Geometrics Support Page. Here you will find our RMA form for repairs and materials returns, our FAQs, and our general support contact form.
Geometrics requires a Return Material Authorization / Case # included with your shipment back to our office in San Jose, California, USA. You can acquire an RMA / CASE# by going to our RMA Generator Webpage
You will then receive an email reply with the RMA/CASE# and shipping instructions. You must have the serial number of the instrument to complete the request.
You will be redirected here after a successful RMA request.
Support Contact Form
Use the form below to get in touch with us for all non-RMA support issues.
Visit our Community Forum to find answers to your questions by either searching existing threads, or by creating a new thread. The answer may already exist, or other members and pro-users may be able to provide the answer more quickly.
Please note that we will be closed from December 22, 2025 – January 2, 2026, in observance of the holiday season.
Normal business operations will resume on January 5, 2026.
