Why Social Media Breaks Down When AI Becomes the Reader
Social media platforms are increasingly being treated as authoritative inputs by artificial intelligence systems. But they were never designed for that role.
Communications
Navigating the Funding Cliff: How Local Governments Can Future-Proof Civic Engagement
As budget pressures mount, local governments must invest wisely. Future-proof civic engagement by prioritizing ADA-accessible websites, resident self-service tools, and modern emergency messaging systems. These investments not only improve efficiency and reduce costs — they build trust, transparency, and long-term community resilience.
The Mirror Principle: Why Self‑Awareness Requires Other People
Ever wondered why your leadership “reflection” doesn’t always match your intentions? This quick read breaks down the blind spots we all have and how to finally see yourself clearly.
Why Local Governments Get Flattened by AI (and How to Prevent It)
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
Bridging Digital and Organizational Confidence in Government: The Missing Link Between Tools and Outcomes
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
Strategy as a Stabilizer: How Government Leaders Can Lead Through Uncertainty More Successfully
As uncertainty becomes a permanent condition for government leaders, strategy must evolve from a static plan to a stabilizing system that allows for clear decisions, coordinated action, and sustained trust. Agencies can move from reactive crisis response to confident, continuous execution.
From Search Results to AI Citation: What Government Communicators Should Watch
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.
Why Are We So Surprised Slow Orgs Move Slowly?
Traditional hierarchy works a lot like speed bumps. It slows teams down no matter how talented or motivated they are. This article breaks down how flattening structure, shortening approval paths, and giving teams full ownership of outcomes removes friction so they can finally move at the speed leaders expect.
What Plain Language Is, and Why We Need It
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
Winning Career Tips
A featured contributor offers advice for building and maintaining a happy, rewarding career — and finding personal fulfillment along the way.