FAQs

• Warranty period
  – 16 weeks
• During Warranty Period
  – A shipper pays for the shipping cost in any case for RMA.
  You need to pay for the shipping cost from your country to our office, and Hardkernel pay for the shipping cost from Korea back to your country.
  Hardware damage by user’s misuse is not covered by warranty. A buyer must return the RMA unit to check the status of the device. 
• After Warranty Period
  – RMA requester should pay for the shipping cost for both way.
  The products might not be fixed if the hardware damage is serious (i.e., CPU/PMIC/PCB is broken permanently)
  Note! There might be additional service charge if the hardware needs any rework/repair process.
• You may be required to pay the tax or custom duty when receiving the RMA unit back.

Please visit ODROID official FORUM for technical help. We do not offer any technical service via email or phone.

We offer tiered volume discounts for bulk purchases. The specific discount rate is determined by the quantity per item ordered—the larger the order, the greater the savings. 

Please check your billing invoice and tax option. 

2. For some countries, our pricing does not include local taxes, tariffs, brokerage fees, or other import-related charges.

• Responsibility: You (the customer) are considered the importer of record. You must comply with all local laws and regulations.

• Fees: Customs fees and import duties are levied once the shipment reaches your country. These must be paid by the recipient.

• Inquiry: We recommend contacting your local customs office or tax authority to estimate these costs before placing your order.

2. All Inclusive Pricing 

• All-Inclusive Pricing: Taxes and duties are included in your final purchase price.

• No Hidden Fees: You will not be required to pay additional customs fees upon delivery. We handle the clearance process and payment of duties on your behalf.

Remote Area Surcharges

Please note that if your delivery address is classified as an extended or remote area by our courier partners (such as DHL, FedEx, or UPS), an additional shipping surcharge may be requested after your order is placed.

1. Customer Responsibility

If you are unfamiliar with the import process in your country, we strongly recommend purchasing from a local distributor. * When ordering from Hardkernel Co., Ltd, you are the Importer of Record.

• You are solely responsible for managing the import process and paying all applicable taxes, duties, and brokerage fees.

2. Customs Seizures & Abandonment

Hardkernel Co., Ltd is not responsible for shipments that fail to clear customs.

• No Refunds: We do not offer refunds for items seized, confiscated, abandoned, or destroyed by your local customs authorities.

• It is your responsibility to verify that the products you are ordering comply with your local laws and regulations before completing your purchase.

3. Refused Shipments & Unpaid Fees

If a customer refuses to pay import duties or required fees, the shipment may be returned to us or abandoned.

• Deductions: The cost of return shipping, storage fees, and any administrative charges will be deducted from your refund.

• Additional Charges: In the event that return shipping costs and customs penalties exceed the original value of the order, Hardkernel Co., Ltd reserves the right to charge the remaining balance to the credit card or payment method used for the original purchase.

Your order will not be dispatched.

We do not support delivery to P.O. Box / parcel locker / military area / hotels.

Please purchase one from Korean site (https://www.hardkernel.com/ko/).

1. No Amendments

To ensure the fastest possible delivery, our system begins processing your order immediately after it is submitted. Therefore, we cannot make any changes to an order once it has been placed.

This includes, but is not limited to:

• Increasing the quantity of an item.

• Adding new products to an existing order.

• Merging multiple separate orders into a single shipment.

• Changing the shipping address or method.

If you need to add items or change your order, the original order must be canceled (if possible), and a new order must be placed.

2. Cancellation Requests

If you need to cancel your order, please contact our Sales Team via email immediately. * No Guarantee: Because we aim for immediate processing, we cannot guarantee that a cancellation request will be successful.

• Processed Orders: Once an order has been picked, packed, or handed to the courier, we are unable to accept any requests for changes or cancellations.

• Return Process: If we are unable to stop the shipment in time, you may follow our standard return procedure (subject to restocking and shipping fees) once the package arrives.

• In-Stock Inventory: Orders are typically dispatched within one week after payment confirmation.

Based on your delivery address and order weight, we will use FedEx / DHL. Which are not able to choose.

Tracking number will be sent to your registered email.

Fedex : http://www.fedex.com/
DHL : http://www.dhl.com/en.html

Refund / Exchange will not be accepted once your order is dispatched. We will not be responsible for shipping and handling on returned/abandoned items in any case.

Unfortunately, we don’t offer any customization service.

The ODROID means Open + Droid. It is a development platform with hardware as well as software.

Here is a brief history of ODROID.

ODROID-M2 8GByte RAM / 16GByte RAM : a striking high performance SBC compared to the M1 series (2024′ Summer)

ODROID-H4 / H4 Plus / H4 Ultra : Higher base and boost CPU frequencies and more powerful iGPU (2024′ Spring)

ODROID-M1S with 4GByte RAM / with 4GByte RAM+IO Header / with 8GByte RAM / with 8GByte RAM+IO Header : only $49 including a case, heatsink, and power adapter (2023′ Fall)

ODROID-N2L with 2GByte RAM / with 4GByte RAM : a compact, cost-effective, simple, and still high-performance SBC into their system (2022′ Fall)

ODROID-H3 / H3+ : Intel® Quad-Core Processor Jasper Lake N5105 has a base clock of 2GHz and a boost clock of 2.9GHz with 1.5 MB L2 and 4 MB L3 cache by a 10 nm process. (2022′ Fall)

ODROID-GO ULTRA Clear White / Dim Gray : a new gaming focused development platform. Its overall system was designed based on our powerful ODROID-N2+. (2022′ Summer)

ODROID-M1 4GByte RAM / 8GByte RAM : with a wide range of useful peripherals developed for use in a variety of embedded applications. (2022′ Spring)

ODROID-HC4 / with OLED : Home-Cloud network storage solution, variation of ODROID-C4 (2020′ Fall)

ODROID-C4 : The main CPU is built with a quad-core Cortex-A55 cluster with a new generation Mali-G31 GPU. The A55 cores run at 2.0Ghz without thermal throttling using the stock heat sink allowing a robust and quiet computer. (2020′ Spring)

ODROID-N2 / N2+ 4GByte RAM and 2GByte RAM : More powerful, more stable, and faster performing (2019′ Spring)

ODROID-H2 / H2+ : First X86 inside (2018′ Fall)

ODROID-GO / GO Advance / GO Super : Our 10th anniversary project, back to gaming (2018′ Spring)

ODROID-HC1 / ODROID-HC2 / ODROID-MC1 : Home Clouds and Servers (2017′ Fall)

ODROID-C2 : ARM 64-bit quad-core single board computer (2016′ Spring)

ODROID-XU4 / ODROID-XU4Q : The upgrade version of XU3 comes with Gigabit Ethernet and USB 3.0 host ports (2015′ Summer)

ODROID-C1 / ODROID-C1+ / ODROID-C0 : The world’s most affordable ARM Quad Core board computer (2014′ Winter)

ODROID-W : The Raspberry Pi software compatible miniature computing module based on BCM2835 SoC (2014′ Summer)

ODROID-XU3 : The world’s first HMP enabled ARM Octa-Core big.LITTLE board computer with Exynos5422 (2014′ Summer)

ODROID-XU / ODROID-XU+E : The world lowest cost ARM Octa-Core big.LITTLE board computer with Exynos5410 (2013′ Summer)

ODROID-U2 / ODROID-U3 :  Micro sized open development platform which is powered by Exynos4412 Prime. (2012′ Fall)

ODROID-X2 : The upgrade version of ODROID-X with 1.7GHz Exynos4412 Prime and 2GB RAM (2012′ Fall)

ODROID-X : The world lowest cost ARM Quad-Core development board with Exynos4412 (2012′ Summer)

ODROID-Q / ODROID-Q2 : The world first ARM Quad-Core integrated tablet development platform with Exynos4412 and 4412 Prime (2012′ Summer)

ODROID-A4 : Palm sized Handheld Mobile and Media player development platform with Exynos4210 (2012′ Spring)

ODROID-PC : Internet TV and Smart Set-top box development platform with Exynos4210 (2011′ Winter)

ODROID-A : The world first Dual-core and 3G modem integrated tablet development platform with Exynos4210 (2011′ Spring)

ODROID-7 : E-Book/CNS development platform with Exynos3110 (2010′ Fall)

ODROID-S : An affordable Mobile development platform with Exynos3110 (2010′ Summer)

ODROID-T : The world first Android 10.1″ tablet development platform with Exynos3110 (2010′ Springl)

ODROID : The world first Android mobile game console development platform with S5PC100 (2009′ Fall)