Supporto remoto reso semplice
HelpWire è un servizio di accesso remoto che fornisce a imprese e utenti domestici strumenti di controllo remoto per Windows, macOS e Linux. Grazie all'assistenza remota ultraveloce, HelpWire consente di risparmiare tempo e denaro sia a voi che ai vostri clienti, eliminando la necessità di costose visite in loco.
No bancomat
100% gratis
G2
5.0
Capterra
5.0
SourceForge
5.0
TrustRadius
5.0
Processo di impostazione rapido
HelpWire ti permette di iniziare e di stabilire sessioni di supporto a distanza con i tuoi clienti, senza un lungo processo di installazione o di scavare molto nelle impostazioni.
Ottieni rapidamente gli strumenti di controllo remoto ed un’interfaccia semplificata e iniziare ad aiutare i clienti da subito.
Basta condividere il collegamento al modulo di installazione per iniziare una sessione remota ad hoc con il tuo cliente—questi non devono inserire alcuna ID o parola chiave.
Per iniziare una sessione di supporto remoto, i tuoi clienti devono eseguire l’applicazione cliente senza dover configurare alcun firewall o VPN.
Strumenti chiave di controllo remoto in mano
HelpWire viene equipaggiato con tutti i controlli remoti essenziali per un’esperienza di supporto remoto al cliente senza eguali, sempre ed ovunque.
Collegatevi senza interruzioni a workstation Windows remote in qualsiasi momento, anche quando non c'è nessuno disponibile dall'altra parte. Eseguite aggiornamenti, accedete ai file e risolvete i problemi immediatamente.
Invia i documenti direttamente alla scrivania remota del cliente, semplicemente rilasciandoli sulla finestra di sessione remota, evitando servizi intermediari di ospitamento dei documenti.
Connettiti ai computers con più schermi. Passa con facilità da una visualizzazione affiancata ad una alternativa.
Un supporto remoto che Incoraggia la tua attività
Grazie alla sua scalabilità e flessibilità HelpWire permette di coprire la clientela più grande a distanze più lunghe, fornendo allo stesso livello di supporto tecnologico.
Gestisci i processi di supporto remoto e i clienti da conti su internet dedicati e facilmente accessibili.
Aiuta un cliente con problematiche che accadono a più computers simultaneamente, all’interno di una sessione di supporto.
Cresci il reparto di supporto informatico per adattarlo alle esigenze del cliente senza costi aggiuntivi per il servizio di supporto remoto — l’aggiunta di nuovi operatori su HelpWire è gratuita.
Scrivania remota multi piattaforma
Accedi in qualsiasi momento alle varie postazioni lavorative, tramite l’applicazione nativa di controllo per l'operatore. Attualmente per Windows, MacOS e Linux, con altre piattaforme in arrivo.
Iscriviti per scoprire quando aggiungeremo il supporto per una piattaforma di tuo gradimento.
Recensioni su HelpWire: Cosa dicono gli utenti
5.0
Basato sulle recensioni di piu’ di 49 clienti
Versione
2.2, 4 Luglio, 2025
Compatibilità
macOS, Windows, Linux
Prezzo
Gratis
Ecco alcune delle recensioni pubbliche riguardo HelpWire, da parte dei nostri clienti e da varie fonti:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Approvato dai leader del settore
Scopri come HelpWire si distingue con valutazioni eccellenti e riconoscimenti da parte delle principali piattaforme, dimostrando il nostro impatto e la fiducia nel settore.
HelpWire vs. Altre applicazioni
Scopri se HelpWire è in linea con le tue esigenze confrontandolo con le principali soluzioni di scrivania remota per l’assistenza clienti.
| Confronta | HelpWire | TeamViewer | LogMeIn Rescue |
|---|---|---|---|
|
Accesso gratuito a tutte le funzioni
|
SiAccesso gratuito a tutte le funzioni | No | No |
|
Connessione senza complicazioni alle scrivanie remote
|
SiConnessione senza complicazioni alle scrivanie remote | No | No |
|
Computers illimitati da cui connettersi
|
SiComputers illimitati da cui connettersi | No | Si |
|
Computers illimitati a cui connettersi
|
SiComputers illimitati a cui connettersi | No | Si |
|
Accesso remoto non sorvegliato
|
SiAccesso remoto non sorvegliato | Si | Si |
|
Accesso remoto mobile
|
NoAccesso remoto mobile | Opzione di pagamento | Opzione di pagamento |
| Iscriviti ora – accesso completo |
La tabella comparativa viene intesa per una revisione generale ed non dovrebbe essere considerata come informativa autorizzata dai rispettivi concorrenti.
