Healthcare Empowered^®

As a long-time auditor and consultant in the industry, I’ve seen [Inovalon’s] software utilized by many payers throughout the industry. I trust it because…it’s reliable, replicable, accurate, and complete.

You can really lean on Inovalon; it’s always been a collaborative effort. In the past, there would have never been a day I would have taken off during HEDIS season – now I know I can step away for a day or two and everything will be okay.

The visibility to our claims status and what was being rerouted was important for me and for the organization as a whole. We weren’t really scrambling like other providers might have been.

We made the right decision. I’ve spoken to different people every time I call and have gotten the same level of service. You don’t get that all the time now … Everyone seems to be happy and gets satisfaction out of supporting customers – you can’t ask for more than that.

VigiLanz [Safety Management] is helping us build more robust processes around patient safety by being able to track and trend the data and identify where our problem areas are. It allows us to deep-dive into those risk events and determine where processes are broken.

Creating a safer healthcare system is one of the most critical objectives for our industry right now. It’s something we strive to do every day at Community Health Network, and our new event management and reporting system is helping us meet that goal.

The DDE overlay is very impressive, and the integration supports real-time eligibility and batch eligibility checks. It’s a very cool product and it has a clear ROI to me.

Implementing Schedule Management has been, hands down, the most immediate value-added business solution and user-friendly technology I’ve been a part of in 25 years of healthcare operations.

Inovalon has enabled some unique improvements to our processes, and the company’s culture was consistent with ours. They have helped us with some enhancements that have made a big difference.

I’ve never found another system to get claims to Medicare. Claims Management Medicare Pro is amazing – we can do the same thing, but in a better way.

The customizability has always been a game changer – to be able to put the edits into place as we need them. Claims Management Pro also helps us identify issues before they become a serious problem, allowing us to be proactive instead of reactive.

The DDE enablement through the clearinghouse has helped clients accelerate Medicare clean claims, and the reporting for RTPs and ADRs has been very powerful for our clients. That type of technology has been able to really help them collect cash and accelerate that in their financials.

RCM Intelligence is one of the top systems I’ve ever worked with in regard to having the data and tools at your fingertips to solve root-cause issues.

Being able to manage your scheduling processes super efficiently and for staff to have immediate responses because of Schedule Management, I think that’s pretty big deal.

There’s so much that Inovalon has brought to the provider community with automation efficiency that has made a huge difference. Inovalon has the best clearinghouse and functionality that exists.