In most circumstances, when you use JustAnswer, you're signing up for a monthly membership-based service that gives you ongoing access to professionals. You will be charged a one-time join fee and also a monthly fee for use of the platform*. Both fees are charged upon sign up, but the monthly charge will recur unless you cancel. You can cancel anytime prior to future billing periods to avoid future charges. 

*Exceptions may apply in certain instances or for certain categories. Specific pricing will be more fully described during the sign up process.

We’re sorry the answer you received wasn’t satisfactory. We’ll do everything we can to get you the answer you need.

You can request a new Expert at no additional cost. You can find the link to request a new Expert at the bottom of your question and another Expert will respond shortly. 

Our average initial response time is 6 minutes. Most questions are answered within 30 minutes as the Expert may need to clarify or gather details from you. Some questions may take as long as 24 hours during busy times.

We'll notify you via email, text (if you've opted in) and on the website when you have an answer.

For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. Save time and money every month with: 

• Unlimited questions and answers
• 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
• Exclusive members-only iPhone iOS and Android app
• 2 free phone calls (only available on the iOS app)

We hate to see you go so soon. To cancel your membership:

 

Desktop: 

Select the Cancel membership button on the Membership panel in My Account.

 

iOS:

1. Open the JustAnswer app and log into your account.
2. Locate and tap on "Account" at the bottom right of your screen.
3. Select "Manage Membership."
4. Select "Cancel Membership."
5. Confirm your cancellation when prompted.

 

Android:

1. Open the JustAnswer app and log into your account.
2. Locate and tap on "Account" at the bottom right of your screen.
3. Select "Mange Your Membership."
4. Select "Cancel Membership."
5. Confirm your cancellation when prompted.

 

Before you cancel, you can always get a second opinion or a new answer from a different Expert.

Log in then go to My Account at the top of the page then Edit Settings. Click on Change Password. You'll be asked to enter your current password and your new password twice. Don't forget to Save Password to save the changes.

If you don't know your password, follow this link and click on Forgot your password link to have it emailed to you.