User-Centered Design

Designing the right product starts with understanding the people who use it. Key Tech’s User Centered Design services (Voice of Customer Studies, Human Factors & Usability Engineering, and UX/UI Development) combine deep user insight, evidence-based testing, and thoughtful interface development to ensure your product is intuitive, safe, and aligned with real-world use. From early research through design and usability validation, we help you reduce risk, meet regulatory expectations, and deliver experiences that resonate with users across clinical, laboratory, and consumer environments. 

Voice of Customer (VOC) Research 

Strategic clarity grounded in user, customer, and market needs 

At Key Tech, Voice of Customer (VOC) research ensures your product vision is rooted in the real needs, preferences, and constraints of the intended users and target markets. Whether you’re defining a new product or developing a next-gen product design, VOC helps align your strategy with the users and stakeholders who matter most. 

Our VOC services include: 

• Identifying the right mix of users, clinicians, technicians, administrators, or patients based on your product’s use case 
• Designing targeted research activities to uncover user needs, expectations, and pain points 
• Conducting interviews, contextual inquiries, and usability-focused sessions 
• Synthesizing insights into actionable recommendations for product strategy, feature prioritization, and user experience 
• Delivering clear documentation that de-risks decision-making and supports alignment across teams 

With a strong VOC foundation, you gain clarity, alignment, and confidence that your product will meet user needs, resonate in the market, and drive long-term value. 

Human Factors (HF) Studies & Usability Engineering 

Human-centered design. Regulatory-ready results. 

Key Tech’s Human Factors & Usability Studies reduce use-related risk, improve usability, and support regulatory success. Our process aligns with IEC 62366 and FDA Human Factors guidance, with iterative formative testing built in from the start to inform safer, more intuitive designs. 

Our Human Factors & Usability Engineering services include: 

• Defining target user groups and representative use environments based on intended use 
• Mapping and validating user workflows to identify critical tasks and potential hazards 
• Designing and executing structured formative studies to uncover usability risks early 
• Observing real user interactions to evaluate ergonomics, usability, and potential use errors 
• Providing clear, prioritized recommendations to support design refinement and regulatory submissions 

We build confidence that your product will meet regulatory expectations—and more importantly, user needs—through a practical, risk-informed approach to human-centered design. 

User Interface (UI) / User Experience (UX) 

Intuitive interfaces that guide interaction and enhance engagement

Key Tech’s UI/UX services combine human-centered design with a deep understanding of clinical and technical environments. We help teams create intuitive, accessible products that work seamlessly across platforms and align with how users think, feel, and act. 

Our UI/UX services include: 

• Conducting immersive research through stakeholder interviews, contextual inquiry, and journey mapping 
• Mapping mental models and identifying opportunities to reduce cognitive load and improve user flow 
• Defining clear information architectures and intuitive interaction patterns 
• Designing interfaces for mobile, embedded, and web platforms 
• Validating user experience through iterative usability testing and evaluation 

We help you reduce rework, accelerate development, and deliver product experiences that drive confidence, usability, and adoption – built for real users in real clinical environments.