Don’t just measure.
Move your business forward.

Combine omnichannel signals with Frontline-Ready AI™ to detect issues early, act instantly, and drive improvement across your entire business.

See our solutions

Claudia Carrington

Nashville, TN

Vision Customer

Claudia Carrington

Nashville, TN

Last Vision Exam:

09/24/2021

Corrective Solution:

Aqualyfe Soft Contacts

Exam Preference:

3D Eye Imaging

Suggested Action:

Send appointment reminder

Vision Customer

10/10

Sara Davidson

Portland, ME

Loyalty Member

Sara Davidson

Portland, ME

Preferred Airline:

Southwest

Preferred Lodging:

Airbnb

Special Accommodations:

Travels with service dog

Suggested Action:

Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot

Youngstown, OH

Manager

Billy Elliot

Youngstown, OH

Login Frequency:

Weekly

Management Level:

Mid

Insights:

Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu

Seattle, WA

Individual Contributor

Alice Chu

Seattle, WA

Login Frequency:

Daily

Management Level:

Low

Insights:

Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner

Haverhill, MA

Navy Vet

Sam Conner

Haverhill, MA

Service Dates:

08/29/2018 - 06/14/2022

Rank:

Sergeant / E-5

Most Recent Interaction:

Set up medical appointment

Suggested Action:

Send SMS scheduler link

Navy Vet

8/10

Brad Jennings

San Dimas, CA

Policy Holder

Brad Jennings

San Dimas, CA

Customer Since:

2008

Policies Held:

Home, Auto

Last Incident:

2010

Suggested Action:

Offer pet policy discount

Policy Holder

6/10

Josh Mainken

Seattle, WA

Manager

Josh Mainken

Seattle, WA

Login Frequency:

Monthly

Management Level:

Mid

Insights:

Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts

Austin, TX

Dealership Customer

Izzy Roberts

Austin, TX

Models Owned:

09/24/2021

Corrective Solution:

Solare, Ignio

Purchased at Dealer:

3 years, 10 months, 2 days

Suggested Action:

Routine service

Dealership Customer

5/10

Cam Carter

Baton Rouge, LA

Tier One Member

Cam Carter

Baton Rouge, LA

Services Subscribed:

Phone, Internet

Devices Registered:

4 Data Usage (Month):

57%

Suggested Action:

Offer cable bundle

Tier One Member

7/10

Tito Ramirez

McCall, ID

Director

Tito Ramirez

McCall, ID

Login Frequency:

Monthly

Management Level:

High

Insights:

There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal

Boulder City, CO

Manager

Hailey Rettal

Boulder City, CO

Login Frequency:

Monthly

Management Level:

High

Insights:

In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

Unveiling the 2026 Medallia Expy Award winners.

Read the press release

How it works

Listen deeply, act distinctively.

Hear. There, everywhere.

The best experiences start before the experience. Capture and connect customer signals across the organization and every interaction.

Understand with confidence.

With all your data in a single platform, Athena analyzes it in real time so everyone across the enterprise knows who the customer is and what they want.

Activate and automate.

Empower employees to act with the right information, automate the mundane, and orchestrate next-best actions that deliver personalized experiences at scale.

Our platform

185%

ROI after three years

$30.5M

growth from personalization

ROI for every $1 invested

$1.4M

in productivity gains, equivalent to 17 FTEs

$15.2M

saved via tech consolidation

$10.9M

revenue boost from smoother web experiences

Read the study

Insurance

“Having this platform allows us to quantify our performance as we continue our CX journey and focus on strategic customer obsession. We are investing where it matters because if it matters, we should see it in the bottom line.”

Head of Customer Experience

Government

“The whole point is we don’t just want raw data. We want information. We want actionable data trends that the field finds valuable. That’s the strategic value of a company like Medallia."

Director of CX Measurement and Data Analytics

Insurance

“We have quantified a correlation between NPS growth and new business growth. Having quantified that, we can comfortably say that given a 125% NPS growth in the last two years, there’s a direct new business growth and bottom-line impact. The platform is a key enabler of our success.”

VP, Head of Customer Voice and Obsession

Healthcare

“Because we provide better service and are able to answer their issue, they call back less frequently. From all these different things, we have seen a material reduction in digital call after rates and expenses related to repeat calls.”

Head of Enterprise Customer Experience

Between the technology and the team, Medallia continues to offer best-in-class solutions for customer-obsessed organizations. I have been a Medallia customer for 8 years and am very much looking forward to the next 8+!

- Matt Schweikert

Product Manager, Customer Experience, Voice of Customer and Conversational Intelligence Platforms

Preferred by Global Leaders

The best brands make it personal.

Best Western Understands What Matters Most with Medallia

See how they do it.

87.2%

Alerts closed within 72 hours

10%

Decrease in incident volume

18%

Increase in employee response rates

Watch H&R Block Activate Every Employee with Medallia

See how they do it.

Customer Experience

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Overview

Agile Research

Video

Research Strategy & Services

Discover

Blog

Newsroom

Customer Stories

Industry Recognition

Event Calendar

Careers

Medallia Xchange

Learn

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Support

Knowledge Center

Contact Support

Experience '26

Don’t just measure.Move your business forward.

Claudia Carrington

Nashville, TN

Vision Customer

Claudia Carrington

Nashville, TN

Last Vision Exam:

09/24/2021

Corrective Solution:

Aqualyfe Soft Contacts

Exam Preference:

3D Eye Imaging

Suggested Action:

Send appointment reminder

Sara Davidson

Portland, ME

Loyalty Member

Sara Davidson

Portland, ME

Preferred Airline:

Southwest

Preferred Lodging:

Airbnb

Special Accommodations:

Travels with service dog

Suggested Action:

Provide treats and dog bowls

Billy Elliot

Youngstown, OH

Manager

Billy Elliot

Youngstown, OH

Login Frequency:

Weekly

Management Level:

Mid

Insights:

Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Alice Chu

Don’t just measure.
Move your business forward.