Support

Wherever you are in the world, you have access to our extensive network of global service consultants via telephone or email. Our team will provide you with the support you need to maximise the return on your software investment. With 14 global locations and a multi-lingual team, Micromine is equipped to support you in your country and your language.

Support Portal
Phone Support

For software support incidents

Micromine offers excellent support for in-maintenance and active Subscription licence holders:

  • Global support – telephone and email
  • 5 days a week, Monday to Friday
  • Online assistance using GoToMeeting we can work with you to identify the issue and help resolve it

When you contact us for support with an incident, we will email you within one business day acknowledging your request and supplying you with a tracking number.

Our service team will then contact you in a timely fashion to provide the assistance required. If you need to know how your request is progressing, you can contact us quoting the tracking number that was initially supplied to you.

Visit the Licensing page for information on licence types and training and support eligibility.

Phone Support

Australia (East Coast) +61 7 3908 8555
Australia (West Coast) +61 8 9334 6933
Indonesia +62 21 5085 1051 (ID/EN)
South Africa +27 10 442 3244
Kazakhstan  +7 727 339 5145
United Kingdom  +44 204 571 4200
Canada +1 604 674 1088
USA +1 720 593 2888
Mexico +52 55 7005 8698 (ES/EN)
Chile +56 2 3319 9999 (ES/EN)

For CRITICAL incidents - Micromine Pitram users

As a Micromine Pitram user, you have access to after business hours support for critical incidents. A critical incident is one that is essential to your mine site’s operation. We aim to respond to your request within one hour, and will continue to work on the issue until a permanent resolution is implemented, or a temporary measure is found to keep your system operational.

To source the direct phone number for critical after hours support, please refer to your Micromine Pitram weekly report, or contact the services desk during business hours.

  • Global support – telephone and email
  • 7 days a week, after hours (local business hours)