AI agent for customer service

Product questions

Returns and refunds
How-tos
FAQs
WISMO
Product questions

automatically handled

Neople are digital coworkers who take over the repetitive customer questions. Automate up to 80% of your incoming customer questions with a Neople on your team.

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Neople are trusted by leading e-commerce and retail brands

No support agent should answer the same question 50+ times a day

We have the not-so-radical belief that no human should have to answer the exact same questions day in, day out. Work can be more joyful when support agents are freed up to handle the questions that need that extra human touch and a bit of creative problem-solving.

No more repetitive work

Neople live for routine support work

Within 30 minutes, they can get to work doing the grunt work your team hates.

Automate

Neople automate your most repetitive questions

Your Neople can confidently handle up to 80% of your incoming customer questions. Finally, support optimization made simple.

WISMO
Returns and refunds
Bookings
How-tos
Billing questions
Payments
Size and stock
Instructions
Act

Neople perform approved support actions

Your Neople can automatically provide pre-approved solutions to some of your most common tickets. Cut down on support workload.

Update order
Update account
Change shipment info
Replace  faulty item
Returns and refunds
Make a booking
Automating the basics pays off

Neople show ROI within minutes, not weeks

Neople work in over 125+ support teams, saving them time, money, and creating a more joyful work environment.

80%
Incoming questions automated
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-35%
Time spent per ticket
+10%
CSAT increase
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AI support in your favorite tools

Your Neople can handle questions, information, and tasks coming from all of the tools your team already knows.

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Inriver
Product feeds
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Channable
Product feeds
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Tracey
Parcel
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Afas Repay
Other
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Sylius
OMS
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Lightspeed
OMS
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Fieldbuddy
OMS
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ChannelEngine
OMS
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Afas
OMS
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Shopctrl
Contact centers
OMS
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Helpscout
Contact centers
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Genesys
Contact centers
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Returnless
Returns
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Discord
Chat environments
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UPS
Parcel
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DHL
Parcel
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Google Chat
Chat environments
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Front
Contact centers
Knowledge extraction
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Salesforce
Contact centers
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Monta
OMS
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Magento
OMS
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Mews
OMS
Other
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PostNL
Parcel
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Telegram
Chat environments
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Telegram
Chat environments
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Gorgias
Contact centers
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CM.com
Contact centers
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Afosto
OMS
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Shopify
OMS
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Trengo
Contact centers
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Logic4
OMS
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Sherpa
OMS
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FedEx
Parcel
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DPD
Parcel
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Freshdesk
Contact centers
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Slack
Chat environments
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Belco
Contact centers
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WooCommerce
OMS
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Netsuite
OMS
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Firmhouse
OMS
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WhatsApp
Chat environments
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Teams
Chat environments
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Hubspot
OMS
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Zendesk
Contact centers
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Stocky
OMS
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Picqer
OMS
Data and security

Neople are always secure
and compliant

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Neople work with trust, transparency, and control when it comes to your company and customer data.

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ISO certified 27001
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Neople comply with GDPR regulations
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Option to house your data in the EU
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Transparent decision-making compliant with the EU AI Act 2026

Here’s how e-commerce businesses and retailers work with Neople

Neople collaborate with teams responsible for high-quality support at leading brands.

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Neople are loved by their colleagues

Don’t just take our word for it. Here’s what support teams have to say about working with a Neople.

"With Frits' help, we can quickly prepare our responses in the same tone of voice. Since we don't have to formulate all these answers ourselves and only need to check what Frits has prepared, it saves us a lot of time and effort."
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Suze van der Zanden
Ticketing lead, PSV
"With Stev, the Average Handling Time (AHT) simply goes down because agents spend less time searching for information.”
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Myrthe Kos
Customer Care Lead, Stoov
"I’ve gone from four part-time people to one part-time person. I just wanted to be less dependent on people, and it’s turned out even better than that. It all went very fast."
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Sieger Koeman
Owner, Koeman Flowerbulbs

Automate up to 80% of incoming customer questions

Put a Neople on your most repetitive questions to save your team time and redicscover more joy in your customer interactions.

Book a free demo
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80%
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80%
Routine Work
High-Impact Work