What makes Sinergify different from other Salesforce-Jira connectors?

Key differentiators include: Scalability: Supports multi-org and multi-project synchronization Security-first design: Single-tenant architecture with SOC 2 and GDPR compliance Automation: AI-assisted workflows, bulk sync, and no-code rules Support: Dedicated enterprise success program Pricing flexibility for enterprises

Are there features of Sinergify that Jira users can leverage?

Yes, apart from bidirectional data sync between the two platforms, Jira users can achieve the following with the help of our Jira plugin: Search for mapped Salesforce records and link them to a Jira ticket View details of Salesforce records View and post feeds, as well as case comments

Salesforce Jira Integration

Frequently Asked Questions

Yes. With AI Assist integration, Sinergify helps automate repetitive sync logic, predict mappings, and optimize workflows intelligently.

Currently, Sinergify supports a native Salesforce–Jira integration. Integrations with platforms like Azure DevOps or ServiceNow are not available at this time, but we continuously evaluate customer needs to shape our future roadmap.

Yes. A single Salesforce object can be mapped to multiple Jira issue types, allowing flexible automation across different projects.

Sinergify connects Salesforce and Jira with bi-directional sync of cases, issues, and updates. With Agentforce, this integration becomes AI-powered, helping agents get real-time insights and automate routine tasks for faster collaboration.

Yes. You can search, filter, and retrieve Jira issues directly from its console, making it easier to access and act on issue details without switching tools.

Yes. With Sinergify, you can link existing Jira issues to Salesforce cases, and Agentforce ensures real-time updates flow between them. Any changes made in Jira, such as status, comments, or attachments, are instantly reflected in the linked Salesforce case, keeping both teams aligned.

Yes. With Sinergify, you can automatically create Jira issues from Agentforce cases, eliminating manual steps. This ensures that every relevant case in Salesforce is logged in Jira in real time, keeping teams aligned and reducing delays.

Yes. Agentforce lets users add comments to Jira issues directly from its console. When linked with Salesforce via Sinergify, these comments sync in real time, keeping both support and engineering teams updated.

Yes. With Sinergify, Salesforce users can view and update Jira issues directly from Salesforce. Bi-directional sync ensures that all changes, like status updates, comments, and attachments, are reflected in real time on both platforms, providing full visibility and keeping teams aligned.

Yes. Agentforce can summarize Jira comments, giving users a quick overview of issue discussions. This helps support teams understand context faster, respond promptly, and improve the overall customer experience.

Agentforce uses AI to automate repetitive tasks, intelligently route cases, and provide actionable recommendations. This streamlines workflows between Salesforce and Jira, reduces manual effort, and helps teams resolve issues faster.

Yes. Sinergify, when powered by Agentforce, enables SLA-driven automations to escalate tickets and resolve issues automatically. This reduces the time taken to respond, ensures prompt handling, and keeps workflows efficient across Salesforce and Jira.

Yes. Using Sinergify, multiple Jira instances can be linked to a single Salesforce org. Agentforce then works on top of this integration to provide AI-driven automation, intelligent routing, and workflow enhancements across all connected Jira projects.

Yes. Sinergify supports advanced field mapping for custom fields, attachments, and multi-select picklists. With Agentforce, these workflows sync automatically between Salesforce and Jira.

Yes. Sinergify, powered by Agentforce, is built for enterprise use and meets key security standards, including SOC 2 and GDPR compliance. It supports TLS 1.2/1.3 for data in transit and multi-factor authentication (MFA), ensuring secure access and protecting sensitive information across Salesforce and Jira.

Yes. Sinergify uses a single-tenant architecture, unlike typical multi-tenant connectors. This ensures that your Salesforce and Jira data remains isolated, enhancing security, compliance, and control for enterprise deployments.

By combining Sinergify’s seamless Salesforce–Jira sync with Agentforce’s AI capabilities, support teams can resolve issues faster, automate repetitive tasks, and reduce their workload. This leads to quicker bug fixes, streamlined workflows, and higher customer satisfaction (CSAT).

Sinergify stands out by combining native Salesforce integration with Agentforce’s AI-driven automation. Unlike other connectors, Sinergify offers robust bi-directional sync, advanced field mapping, and the ability to handle complex workflows securely.

Unlike its competitors’, Sinergify offers AppExchange-trusted security, AI-driven automation, and enterprise scalability with multi-instance support.

Key differentiators include:

Scalability: Supports multi-org and multi-project synchronization
Security-first design: Single-tenant architecture with SOC 2 and GDPR compliance
Automation: AI-assisted workflows, bulk sync, and no-code rules
Support: Dedicated enterprise success program
Pricing flexibility for enterprises

Yes, Sinergify is compatible with all versions of Jira.

Sinergify works well with all editions of Salesforce except for Salesforce Essentials.

Yes, this can be done with Salesforce permissions.

We provide user licensing slabs ranging from 10 to 500 users. If you need more than 500 user licenses, we have an unlimited package.

Yes, you can configure fields according to the field mapping between Zendesk and Jira.

Yes, you can configure Sinergify using the product setup guide.

Not currently, but this feature is in our product roadmap.

Yes. You can configure Sinergify on your own using the product setup guide. Built-in features are configurable to align with your business requirements. For additional needs, you can implement further customization. The configuration process is simple and typically takes around 2 hours.

Sinergify is a prebuilt connector, so most organizations can go live within a few days. Its ready-to-use configuration templates simplify setup and minimize implementation time.

No. Sinergify provides a no-code, drag-and-drop interface for configuring sync rules. Business users can easily set them up without coding, while advanced teams and technical admins have the option to extend functionality with Groovy scripting for more complex workflows.

Yes. With Salesforce Experience Cloud + Jira integration, community users in Experience Cloud can create Jira issues directly from the portal and view existing issues relevant to them. Issue fields, attachments, and comments can be captured through configurable forms, enabling users to log requests or bugs without leaving the Experience Cloud interface. This integration ensures visibility and collaboration between external users and internal Jira teams while maintaining secure, contextual access.

Absolutely. Salesforce Experience Cloud + Jira integration offers fine-grained permission controls for Experience Cloud users. You can restrict visibility at the issue, project, or field level, ensuring users see only the Jira data relevant to their role or relationship with an account. This level of control maintains data security, prevents exposure of sensitive project information, and lets you govern what external users can create, edit, or track.

Yes. With Salesforce Experience Cloud + Jira integration, Jira dashboards and reports can be embedded directly into Experience Cloud pages using Sinergify’s configurable components. Users can view live charts, status updates, and issue summaries without leaving the portal. Embedding Jira insights this way enhances transparency, empowers self-service tracking, and streamlines collaboration, providing a unified experience that keeps teams and external users aligned.

No, this feature is currently unavailable.

Yes. By writing a custom trigger on the Junction object, you can sync previous or historical comments. Once a case is linked to a Jira ticket, the comments can be synced smoothly.

When a Jira ticket is moved to a different project, Sinergify updates the corresponding details in Salesforce in real time, ensuring data consistency across both systems.

From Salesforce, you can select existing Jira components. Existing Jira labels aren’t visible in Salesforce, but you can add or remove them directly on the specific ticket via Salesforce.

Yes. Rollup field data can be synced from Salesforce to Jira when creating a Jira issue. To sync field data whenever it is updated, you’ll need to write custom logic on top of Sinergify.

Yes. Sinergify fully supports all types of custom objects and fields in Salesforce, ensuring effortless integration and data syncing.

Yes, it is necessary to manage package installation in Salesforce.

Yes, the connector comes with a number of pre-configured reports.

The installation will not make automatic changes to your current layout. Installing the connector will add some custom buttons and an embedded related list for Jira issues.

Yes, we need to do some configuration on the Jira side. However, this isn’t mandatory, as you can also do it using the installation guide.

Yes, apart from bidirectional data sync between the two platforms, Jira users can achieve the following with the help of our Jira plugin:

Search for mapped Salesforce records and link them to a Jira ticket
View details of Salesforce records
View and post feeds, as well as case comments

Yes, Sinergify supports custom Jira issue types and fields, except for third-party app fields.

Yes. With Sinergify, you can control the visibility of synced comments. Jira comments coming into Salesforce can be configured as either public or private. Similarly, when sending comments from Salesforce to Jira, you can choose to make them public or private, depending on your use case.

Follow our complete step-by-step guide on Salesforce Jira integration setup to configure, connect, and sync both platforms.

With Sinergify, you can connect multiple Jira instances to a single Salesforce Org. Authentication and configuration are managed directly from Admin Settings, giving you full control and flexibility. For more details, visit this link.

Yes. You can reach out to Team Grazitti to discuss your specific use cases. We have 200+ certified Salesforce developers and consultants who can assist you with your Salesforce Jira integration implementation and requirements.

To create a new Jira ticket from Salesforce, go to the case record for which you want to create a Jira ticket. Sinergify offers two methods for creating Jira tickets from Salesforce. These can be viewed here.

A connector enables you to seamlessly integrate Salesforce and Jira, and improve collaboration, productivity, and customer support. Here are some of the benefits of using a connector for Salesforce Jira integration:

Easily Connect Salesforce and Jira: A connector enables you to create Jira issues from Salesforce, link Salesforce records in Jira, and synchronize comments and attachments between the two platforms.
Automate Business Processes: A connector can be used to automate a wide range of business processes, such as creating Jira issues from Salesforce cases, updating Jira statuses based on changes in Salesforce, and notifying customers of Jira updates.
Strengthen Team Collaboration: A connector makes it easy for teams to collaborate across Salesforce and Jira. You can use the connector to create a shared view of customer data, track progress on issues, and communicate with each other in real-time.

With AI-powered Agentforce integration and Sinergify, the Salesforce-Jira connector, repetitive tasks such as case updates, issue creation, and data syncing are automated. This reduces manual work, ensures Salesforce-Agentforce-Jira sync, and allows agents to focus on higher-value tasks.

Using Agentforce Jira integration via Sinergify, agents can automatically create Jira issues directly from Salesforce cases. This accelerates issue escalation, simplifies processes, and keeps support and engineering teams aligned—all without leaving the Agentforce interface.

Yes. Through Agentforce Salesforce Jira integration powered by Sinergify, users can view and update Jira issues in real-time within Salesforce. Bi-directional updates keep both support and engineering teams synchronized, reducing errors and improving resolution times.

Absolutely. The Agentforce Jira connector, powered by Sinergify lets agents search, filter, and manage Jira issues directly from Salesforce. This capability simplifies compliance checks, audit tracking, and ensures quick access to historical or case-related issues.

AI-powered Agentforce integration with Sinergify, the Salesforce-Jira connector, maintains secure, real-time connections between platforms. All updates and issue data are synchronized while adhering to Salesforce security standards, keeping customer and organizational data fully protected.

The integration is primarily managed on the Salesforce side, with a few configurations required on the Jira side.

Sinergify uses custom objects within Salesforce to store data. Through REST-based integration, it establishes secure communication between Salesforce and Jira, ensuring smooth and accurate data transfer across both systems.

Yes. With Sinergify, you can choose which projects to synchronize, while keeping others untouched.

Yes. Sinergify supports bidirectional syncing, ensuring that updates in Jira are automatically reflected in Salesforce.

Yes, you can sync any SF object with Jira using Sinergify. It supports Epics as well.

Sinergify supports bi-directional synchronization between the two systems. Currently, you can sync:

Jira issue details, which are configured via a connector
Salesforce case comments and Jira comments
Salesforce attachments to Jira issue attachments

Sinergify supports syncing cases, issues, tasks, priorities, statuses, assignees, attachments, threaded comments, custom fields, and even custom objects. This ensures complete visibility and enables scalable, cross-departmental dataflows without manual effort.

Yes. Sinergify supports syncing of picklists, multi-select fields, and dependent fields in real time, making it highly adaptable for custom Salesforce–Jira integrations.

Yes. Sinergify supports bulk sync for onboarding legacy records and historical data, ensuring that past cases and issues stay connected in the new workflow.

Yes. Sinergify supports multi-instance connectivity, allowing enterprises to connect multiple Salesforce orgs with different Jira instances or projects at scale.

The application provides real-time bi-directional auto-sync between Salesforce and Jira. It also gives flexibility to configure certain elements, like comments and attachments, for manual sync according to business needs.

Yes. You can search, filter, and retrieve Jira issues directly from its console, making it easier to access and act on issue details without switching tools.

Yes, you can generate Jira tickets directly from Zendesk.

The integration is primarily on the Zendesk side, with minor configurations on the Jira side.

We use REST integration to build communication between the two systems. Data is then transferred from Jira to Zendesk.

Yes, this is possible with Sinergify.

Yes, all updates are synced bidirectionally between platforms.

Yes, Sinergify supports syncing of comments and attachments between Zendesk and Jira.

The Jira Salesforce integration plugin enhances Jira by enabling bi-directional Salesforce–Jira syncing with Cases, Opportunities, and custom objects. Jira users can see Salesforce context – like account details, customer interactions, or opportunity stages — directly within Jira issues. Comments, attachments, and status updates sync seamlessly, reducing manual data entry. This empowers Jira teams to collaborate effectively with Salesforce users, track Salesforce-related work without switching platforms, and maintain alignment across sales, service, and product workflows through a consistent, secure, and flexible integration.

Yes. The Jira Salesforce integration plugin supports both Jira Cloud and Jira Data Center, ensuring consistent functionality regardless of your deployment. Whether your organization uses Jira as a cloud service or manages it on-premises, the plugin enables real-time Salesforce–Jira syncing with Salesforce objects, configurable field mappings, and embedded Salesforce context within Jira issues. This compatibility ensures teams can track Salesforce-related work in Jira efficiently, without worrying about version or hosting differences.

No, there are no contracts or hidden charges. However, there is an optional one-time set-up charge for assisted implementation.

Implementation covers setting up the product on your system, data migration, customization, and training. We dedicate a total of 40 hours to get you started.

Yes, Sinergify is listed on AppExchange. You can check it out here.

Sinergify is Salesforce-native, making it more secure and reliable than other products available in the market.

You can integrate any Salesforce module, such as Service Cloud, Sales Cloud, Marketing Cloud, and Community Cloud.

We currently accept payments in USD.

Yes. For more information, please contact us.

Yes. Organizations can request a free trial of Sinergify via Salesforce AppExchange or directly through Grazitti to test compatibility before purchase.

Sinergify provides tiered support plans:

Standard: Email and ticket-based support
Premier: Priority support with faster response times
Dedicated Enterprise Support: Personalized service with SLAs for critical business needs

Yes. A dedicated customer success team supports onboarding, optimization, and ongoing use, ensuring smooth adoption and continuous value realization from the Salesforce–Jira integration.

The Sinergify Savings Calculator helps estimate your ROI by analyzing how much time and effort you can save with Salesforce–Jira integration. It considers reduced manual data entry, quicker ticket handling, better team collaboration, and lower support costs—giving you a clear picture of Sinergify’s impact.

Sinergify helps you save across multiple areas:

Time: Automates ticket creation and updates to reduce delays
Effort: Minimizes manual work across teams
Cost: Lowers escalations, speeds up resolutions, and optimizes license usage
Operations: Improves alignment between support, sales, and engineering teams

Anyone managing workflows across Salesforce and Jira can benefit, including:

Salesforce Admins who want to reduce manual sync tasks
Support Managers focused on lowering resolution times and escalation rates
Engineering and Product Teams looking for better visibility into customer issues
IT and Operations Leaders assessing integration ROI and optimizing license usage

Yes. The calculator shows how Sinergify bridges data between Salesforce and Jira, helping you identify where duplicate access or licenses can be removed. For instance, teams that only need Jira data can view it directly in Salesforce, reducing the need for additional Jira licenses.

The estimates are based on standard industry benchmarks and common usage patterns across our customers. While they give a strong directional insight, your actual savings may vary depending on your team’s size, workflows, and support volume. For greater accuracy, we recommend requesting a customized analysis.

Get a customized savings analysis by reaching out to the Sinergify team. We’ll review your current Salesforce and Jira workflows, team setup, and integration requirements. Based on this, we’ll create a personalized report highlighting your potential savings in time, cost, and license optimization—giving you a clear view of the ROI Sinergify can deliver for your organization.

Yes. Sinergify lets you connect Salesforce Opportunities and Accounts directly to Jira epics or user stories. You can map key fields such as deal stage, expected revenue, or account owner to Jira, so product or engineering teams see the full customer context. Updates on either side stay in sync, enabling sales to track feature progress or implementation work without leaving Sales Cloud.

Data can sync in near real time or on a scheduled interval. Sinergify supports event-driven updates, so changes in Salesforce, like an Opportunity stage change or Jira issue updates, are reflected almost instantly. You can also configure timed batches (e.g., every 15 minutes or hourly) for specific objects, giving you full control over performance and data flow.

No. Sinergify uses the same pricing model for Service Cloud or Sales Cloud and Jira integration. Licensing is based on the Sinergify subscription and any Salesforce/Jira user requirements you already have. There are no hidden surcharges for choosing one Salesforce Cloud over another, making budgeting straightforward across different teams.