We needed service on our Sierra and found Thompson GMC in Springfield. Every step of this visit was great. From booking the appointment, to driving in to drop off the truck. The shop is very clean and things were run well. We were updated along the way and our work was done as promised... And my car was washed! Our service advisor, Austin, was great. We will be back

Clay and Rob are men of their word. Excellent service.

We had a excellent experience here! Steve is incredibly kind and helpful!

Ken in the service department was the one who kept everything from stalling. He stayed engaged, handled questions cleanly, and made sure the customer’s service plan stayed on track.

Chance Sigman has worked with myself and my mother in the trade in and purchase of two cars since the first of the year, 2026. Chance was exceptional in finding each of us exactly what we both wanted. Carol in finance worked very hard as well in meeting both of our needs. My mother is very happy with her purchase of a brand new Cadillac and I am extremely happy with my purchase of a used vehicle. We were both treated like family every time we walked in the door at the dealership. I will be back to Thompsons in the ... Read More

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Google - Feb 16, 2026

Chance Sigman has worked with myself and my mother in the trade in and purchase of two cars since the first of the year, 2026. Chance was exceptional in finding each of us exactly what we both wanted. Carol in finance worked very hard as well in meeting both of our needs. My mother is very happy with her purchase of a brand new Cadillac and I am extremely happy with my purchase of a used vehicle. We were both treated like family every time we walked in the door at the dealership. I will be back to Thompsons in the future for all of my purchasing needs and will gladly refer friends and family to them in the future. If Chance isn't available I will ask for Greg, he was awesome as well!

We enjoyed buying a new vehicle and dealing with Eathan Thomas and Digger Wells. Thank you for a good experience and we will be back.

Easiest and best vehicle buying experience I’ve ever had. From start to finish, every single person I’ve been in contact with at the dealership has showed exceptional customer service. Our salesman, Bobby Duncan was phenomenal to work with. We live 3.5 hours away and the whole deal minus signing was through phone/text. Bobby made it super simple and fast. Adam in finance was great, he got us in and out and made the process easy. Not only did the customer service sell us, Thompson’s prices beat many other dealers. I know where we will be coming for ... Read More

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Facebook - Feb 8, 2026

Easiest and best vehicle buying experience I’ve ever had. From start to finish, every single person I’ve been in contact with at the dealership has showed exceptional customer service. Our salesman, Bobby Duncan was phenomenal to work with. We live 3.5 hours away and the whole deal minus signing was through phone/text. Bobby made it super simple and fast. Adam in finance was great, he got us in and out and made the process easy. Not only did the customer service sell us, Thompson’s prices beat many other dealers. I know where we will be coming for all of our vehicle purchases. Thank you for the best experience!

Easiest and best vehicle buying experience I’ve ever had. From start to finish, every single person I’ve been in contact with at the dealership has showed exceptional customer service. Our salesman, Bobby Duncan was phenomenal to work with. We live 3.5 hours away and the whole deal minus signing was through phone/text. Bobby made it super simple and fast. Adam in finance was great, he got us in and out and made the process easy. Not only did the customer service sell us, Thompson’s prices beat many other dealers. I know where we will be coming for ... Read More

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Google - Feb 8, 2026

Easiest and best vehicle buying experience I’ve ever had. From start to finish, every single person I’ve been in contact with at the dealership has showed exceptional customer service. Our salesman, Bobby Duncan was phenomenal to work with. We live 3.5 hours away and the whole deal minus signing was through phone/text. Bobby made it super simple and fast. Adam in finance was great, he got us in and out and made the process easy. Not only did the customer service sell us, Thompson’s prices beat many other dealers. I know where we will be coming for all of our vehicle purchases. Thank you for the best experience!

Not a great experience from a dealership that is supposed to have a high reputation. We inquired about a vehicle that we had saved on Cars.com. It was listed in December. The first day we inquired we asked questions about the vehicle and had a plan to come see it approximately a week later. Communications were sporadic and some of our questions never got answered. We were possibly going to trade in our vehicle that we had previous offers on. I explained that we would need to get the same or close to same offers for ours as the ... Read More

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DealerRater - Feb 5, 2026

Not a great experience from a dealership that is supposed to have a high reputation. We inquired about a vehicle that we had saved on Cars.com. It was listed in December. The first day we inquired we asked questions about the vehicle and had a plan to come see it approximately a week later. Communications were sporadic and some of our questions never got answered. We were possibly going to trade in our vehicle that we had previous offers on. I explained that we would need to get the same or close to same offers for ours as the other dealers recently had offered. The dealer told us they would be there or real close. When we arrived on Monday February 2nd to view the vehicle. The dealer pulled it up and immediately we could see recent damage to it. Inside was unclean in places and very minor issue but the Bobby pin that was shown on the internet pictures back in December was still in the car in February. It became clear that one of the Thompson employees damaged the car while moving it to and fro. Accidents happen but the fact it was not communicated to us before we arrived was disappointing. Then they didnt even want to lower the price at all from the damage. Yes it was theblowest priced car of this make and model within 100 miles but also the longest listed in 200 miles.The kicker, though was that they said they would give us $2k less than our other offers. We haggled back and forth and they came up some on the trade offer saying they would also fix there car but we did not make a deal. We had a hard time speaking to a manager at first during the process. We only got to speak to a manager after we asked to speak with the owner. I doubt we do business here in the future. They seem to have an issue with honesty and communication. On a positive note, the reception lady was friendly.

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