AI agents built for US consumer lenders.
Salient automates collections, customer service, disputes, chargebacks, and total-loss mitigation with compliance-first AI that fits how US lenders are supervised and examined.
Purpose-built AI for regulated lending
Compliance-first for US lending
Built around the realities of US consumer-lending regulation and supervision – from federal agencies like the CFPB, OCC, FDIC, and NCUA to state regulators – so your teams can move faster without creating exam headaches.
Back-office workflow automation
We don't just answer questions. Our agents run full workflows end-to-end – like handling a dispute from intake through documentation and system updates, or managing a total-loss claim from first notice to final settlement.
Borrower-level memory
Every interaction is informed by the borrower's history: prior calls, promises, hardship notes, disputes, and claims. That means more relevant conversations, fewer repeated questions, and better outcomes over time.
Three specialist agents, one platform
Each agent is purpose-built for a different part of the lending lifecycle. They share context and memory across every borrower interaction.
Taylor on the line
Hear how Taylor handles customer interactions with empathy and compliance
Natural, empathetic conversations
Taylor delivers personalized conversations that feel human. Always available, endlessly patient, and able to reason, predict, and act in real-time.
Connect to your call center ecosystem
Seamlessly integrate with your existing technology stack, with comprehensive summaries and intelligent routing when escalation is required.
Scale consistent experiences
Build once and run everywhere, with a continuously-improving, trusted AI agent tailored to your brand, goals, and processes.
Proven impact on leading lenders
500K+
daily unique customer interactions
Reduce manual call volume while improving customer satisfaction
50%
average cost reduction
Automate manual workflow with cleaner documentation and fewer reworks
1:1
recovery rates matching human performance
Automate your loss mitigation processes with no outcome gap
100%
compliance monitoring
Improve exam readiness with complete, searchable records for every interaction and workflow
Compliance and governance, built in
Salient's agents are configured around the major laws and expectations that govern US consumer lending – and every change to policies or prompts is run through automated tests before it goes live. We log what was said, what was done, and why, so you can answer tough questions from federal and state regulators.
Designed for US consumer-lending supervision and exams
Automated scenario and regression testing for new policies
One-click export of evidence packs for internal audit and regulators
Work with the systems you already use
Salient connects to the loan systems, contact centers, and payment providers your teams rely on today – from major US LMS/LOS platforms to leading CCaaS solutions and payment rails – so you can launch pilots without ripping out existing infrastructure.
Examples include common US lending systems, cloud contact centers like Genesys, NiCE, and Amazon Connect, and the payment processors already wired into your servicing stack.
Start with a single portfolio and a single agent
Most teams begin with a focused pilot – one portfolio, one agent, clearly defined guardrails, and measurable outcomes in weeks. We work directly with your risk, compliance, and operations leaders to design something you'd be comfortable showing to your regulators.
