The Leading Tech-Enabled Revenue Recovery Solutions Provider.
Powered by digital collections and AI, proprietary analytics, and the leading compliance management system in revenue recovery—so you recover more, faster.
Our Impact and Track Record
The leader in digital / omni-channel & AI collections
Managed Receivables
Trusted by Fortune 100 companies across diverse
industries
Global Employees
Across US, Canada, Guatemala, India, and Philippines
Data Sets
Fuel our analytics and right-party contact strategies
What we do
TSI provides key, technology-enabled and AI-driven solutions for revenue recovery (ARM), healthcare revenue cycle management (RCM), loan servicing, and BPO solutions.
Solutions at a glance
1st and 3rd party collections; demand communications; legal recovery; recovery management software; portfolio management.
Extended business office (EBO); insurance claims services; patient pay bad debt recovery.
UAS Connect SaaS platform; first-party loan servicing; UAS-branded loan servicing.
Proprietary platforms & tech
CollectX Analytics
dynamic scoring that filters placements and prioritizes accounts daily to boost liquidation.
MENSA AI
an “AI orchestration layer” that picks the best outreach channel (digital or agent-assisted).
Ripple AI
real-time agent guidance, quality checks, and auto wrap-notes to speed compliant resolutions.
PULSE / SAGA AI
claims automation and denial-appeals AI that finds root cause, drafts appeals, and accelerates resolution with less manual effort.
DebtNext (dPlat)
SaaS recovery management platform for workflow, analytics, reporting, and compliance—connecting creditors with third-party providers.
Healthcare CollectX
advanced analytics & scoring for healthcare providers that targets outreach smarter to increase liquidation for providers.
UAS Connect
cloud-based loan-servicing UI giving lenders clean, loan-level visibility and client-first service.
The TSI Difference
why clients choose TSI
- Market-leading digital / AI collections and omnichannel technology drive higher liquidations and deeper inventory penetration.
- Proprietary AI, analytics, & algorithms (CollectX & MENSA AI) dynamically score and prioritize accounts to generate higher liquidation rates.
- Ripple AI assists agents with real-time conversation guidance, quality assurance and standardized wrap notes, enhancing productivity, compliance, and consumer satisfaction.
- DebtNext (dPlat) gives credit originators a single digital platform for vendor management, analytics, oversight, debt sales, and more—further strengthening TSI’s data moat and compliance posture.
- Healthcare CollectX and PULSE / SAGA AI accelerate claims denials resolution and unlock scale for healthcare providers.
Proof of scale
TSI operates across ARM, Healthcare RCM, Loan Servicing and BPO
With diverse clients and long-tenured relationships, we are the largest scaled ARM platform in the United States and Canada.
Compliance & Cybersecurity Leadership
TSI maintains an industry-leading compliance management system (CMS) and NIST Cybersecurity Framework 2.0-aligned program, including third-party certifications (HITRUST, FISMA, NIST, SOC 2 Type II, RCI).
Diversity of Industries Served
Financial services, healthcare providers and payors, government, telecom, property management, utilities, and more—compliance-sensitive sectors that require scale, automation, and expert oversight.
Explore our solution suite
Accounts Receivable Management
Demand Communications, First- & Third-Party Revenue Recovery, Legal Recovery
Learn More
DebtNext (dPlat)
Revenue Recovery Management Software
Learn More
What Drives Us
Our Mission & Core Values
Our mission is to revolutionize receivables management through technology, analytics, and unparalleled service, empowering organizations to achieve financial success while maintaining the highest standards of integrity and customer care.
Innovation
Continuously evolving to stay ahead of industry shifts
Partnership
Building lasting relationships through transparency and honesty
Customer-First
Treating your customers with empathy and professionalism
Our Commitment to Trust & Integrity
Uncompromising Compliance & Data Security
Compliance is not just a pillar of our business - it's the foundation we build everything on.
At TSI, we understand that protecting your brand, reputation, and customers begins with ensuring the highest levels of data security, regulatory adherence, and operational integrity. That9s why our Compliance Management System (CMS) is built on regulatory-grade standards and overseen by former federal regulators.
Industry-Leading Certifications
- SOC 1 & 2 Type 2
- ISO 27001 Certified
- PCI DSS 3.2 Compliant
- HIPAA & FISMA Authorized
Compliance Culture
- 350+ compliance professionals
- AI-powered call monitoring
- Monthly audits & testing
- CMS embedded across all services
Data Security by Design
- End-to-end encryption
- Least-privilege access controls
- Immutable backups
- Zero-Trust architecture
From the teams we support
What clients say about working with TSI
Real feedback from organizations that rely on TSI for measurable recovery outcomes—without compromising the customer experience.
Whether you’re managing high-volume receivables, improving early-out performance, or tightening vendor oversight, clients choose TSI for outcomes they can track and a partnership that’s built to operate in regulated environments.
- Healthcare Revenue Cycle Management
What I appreciate most is that TSI treats denials, early-out, and bad debt as one connected continuum rather than three separate problems. That integrated view eliminated the handoff gaps where we were losing revenue, and gave our executive team a single partner accountable for the full patient-pay lifecycle.
System VP of Revenue Cycle Operations
Multi-State Health System
- Healthcare Revenue Cycle Management
We brought TSI in specifically for denial management, and their AI-powered classification and appeal generation capabilities were a game-changer. Our overturn rates improved dramatically, and the speed of appeals means we’re no longer losing revenue to missed filing deadlines. The ROI was evident almost immediately.
Director of Patient Financial Services
Major Northwestern Hospital System
- Healthcare Revenue Cycle Management
TSI handles our Extended Business Office and bad debt recovery with a patient-first approach that aligns with our mission. Since the partnership began, self-pay collections are up, patient complaints about billing are down, and we’ve identified significantly more charity-eligible patients before they ever reach collections. That matters to us
Chief Financial Officer
Regional Academic Medical Center
- Healthcare Revenue Cycle Management
We were drowning in a denial backlog that stretched back months, and our team was burning out trying to work appeals before timely filing deadlines expired. TSI deployed their PULSE platform alongside a dedicated denial team and cleared the backlog faster than we thought possible. Our net revenue improved meaningfully within two quarters.
VP of Revenue Cycle
12-Hospital Health System, Midwest
- Accounts Receivable Management
What sets TSI apart is they don’t just collect — they help us understand why accounts are going delinquent in the first place. Their analytics surfaced patterns in our billing process that were driving preventable charge-offs. That upstream insight alone justified the partnership.
SVP of Collections Strategy
Major Regional Bank
- Accounts Receivable Management
Our previous agencies treated B2B collections like consumer debt with bigger balances. TSI understood that commercial recovery requires a fundamentally different approach — navigating disputes, deduction management, and PO issues without damaging the customer relationships we depend on. They recovered millions we had essentially written off.
Director of Accounts Receivable
Fortune 500 Manufacturing Company
- Accounts Receivable Management
TSI brought a level of compliance sophistication we hadn’t seen from other ARM providers. Their approach to digital-first outreach actually improved our consumer satisfaction scores while increasing recoveries. In a regulatory environment where every interaction is scrutinized, that combination is rare and valuable.
Chief Compliance Officer
National Auto Finance Company
- Accounts Receivable Management
We consolidated from six collection agencies down to TSI as our primary partner, and the results spoke for themselves. Recovery rates improved measurably in the first year, complaints dropped significantly, and we finally have a single dashboard showing performance across our entire delinquent portfolio. They operate like an extension of our team, not a vendor we have to manage.
VP of Credit Operations
Top-10 U.S. Credit Card Issuer
TSI Accounts Receivable Management (ARM)
Our AI-powered ARM solutions drive intelligent decisionmaking and improve collection efficiency while maintaining positive customer relationships.
Portfolio Management
Strategic debt portfolio optimization through custom recovery strategies, segmentation, and performance-based programs
First-Party Recovery
Proactive engagement strategies with automated reminders, omnichannel communications, and predictive analytics to prioritize high-risk accounts
Third-Party Collections
AI-driven skip tracing, account scoring, and industry-specific approaches to maximize recovery while ensuring compliance
Healthcare RCM
Patient Access
Eligibility verification, prior
authorization
management, and
financial counseling
Medical Billing
AI-assisted coding accuracy, charge capture, and compliance audits
Claims Management
Automated appeals, denial prevention, and workflow prioritization
Accounts Receivable
Self-pay collections, payment plans, and predictive modeling
DebtNext: TSI's SaaS Recovery Management Platform
Intelligent Workflow Automation
Streamline account placement, monitoring, and compliance with our cloud-based recovery system that integrates seamlessly with your existing platforms and vendors.
Real-Time Analytics
Gain actionable insights through comprehensive reporting and performance metrics that help optimize your recovery strategy.
Compliance Management
Ensure regulatory adherence with automated monitoring tools that track and document all recovery activities.
CXBPO: Customer Care & Process Outsourcing
Inbound Customer
24/7 multilingual support, AI-driven chatbots, technical assistance, and account management across multiple channels
Proactive Customer Engagement
Loyalty programs, satisfaction surveys, personalized recommendations, and proactive issue resolution
Omnichannel Contact Solutions
Seamless communication across voice, email, chat, SMS, and social media with AI-powered routing and sentiment analysis
Performance Optimization
Data-driven insights to improve first-call resolution, reduce handling time, and ensure personalized interactions
UAS: Comprehensive Loan Servicing
Loan Origination & Onboarding
Streamlined processes for new loan setup, documentation verification, and customer onboarding with integrated compliance checks
Account Management
Efficient payment processing, statement generation, and customer service for the entire loan lifecycle
Delinquency Management
Specialized handling of past-due accounts with AIdriven intervention strategies and modification support
Compliance & Reporting
Comprehensive regulatory adherence and detailed performance analytics to optimize portfolio management
Comprehensive Solutions for Every Industry
- Healthcare
- Financial Services
- Utilities & Telecom
- Government & Education
- Retail & E-Commerce
- Other Industries
Our industry-specific expertise allows us to develop tailored strategies that address unique challenges across sectors. From healthcare’s complex billing environment to financial services’ regulatory demands, we deliver customized solutions that drive measurable results. TSI’s teams combine deep domain knowledge with AIpowered tools to maximize recovery while ensuring compliance and enhancing customer relationships.
Let's Connect
Schedule Your Consultation
Ready to transform your revenue recovery strategy? Our team of experts is here to help you maximize returns while enhancing customer relationships.
Personalized Assessment
Get a customized evaluation of your current recovery process and targeted recommendations for improvement.
Industry-Specific Solutions
Learn how our specialized expertise can address your unique challenges across healthcare, financial services, or other sectors.
Portfolio Scoring & ROI Projection
Discover your potential revenue impact with our AI-powered solutions and proven implementation strategies.
Complete the form below to schedule your no-obligation consultation with a TSI recovery specialist today.
