TumbleBook™ Help

Thanks for visiting TumbleBookLibrary.

TumbleBooks are animated, talking picture books which teach kids the joy of reading in a format they'll love. TumbleBooks are created by taking existing picture books, adding animation, sound, music and narration to produce an electronic picture book which you can read, or have read to you. TBL also includes Graphic Novels (A reader favorite!), Read-Along Chapter Books, Non-Fiction, Videos, and Games. With a school licence, teachers and students have access to the Common Core Portal, quizzes and teacher materials/lesson plans!

Minimum Technical Requirements:

Internet: Minimum bandwidth of 5 MB per second, per device.
Browsers: On PCs, we recommednd using Chrome, Firefox, or Internet Explorer 10. Please note that, Internet Explorer 11, Or Edge, has inconsistent compatibility with HTML5 because IE has not kept up-to-date with HTML5 advances. Moving forward, our new books are in HTML5 format, which is more advanced, and compatible across more devices.
Operating systems: - For Windows, we recommend Windows 8 or later.
- For Mac computers, we recommend OS 10.7 or later.
- For Android devices, we recommend 5.0 or later.
- For Apple mobile devices, we recommend 7.0 or later.

Trouble Shooting: Technical FAQs

My username and password don't work. What can I do?

I just signed up for a trial, but when I sign-in it says I am out of "TumbleTime"?

How much bandwidth do we need to view the books?

How does the direct link work? Where do I get it?

My link brings me to the sign-in page, instead of automatically signing me in.

Using TumbleBooks.com

My username and password don't work. What can I do?

Make sure you are on the correct TumbleBooks website, since your login information will only work for the site to which it is associated.
TumbleBookLibrary: www.tumblebooklibrary.com
TumbleBookCloud: www.TumbleBookCloud.com
AudioBookCloud: www.AudioBookCloud.com

Are you typing it in correctly? (Note our login field is not case sensitive).

Try deleting all the cookies from your computer, and try again.

*How to delete cookies: click on "Tools" in the tool bar at the top of your internet browser. Then click "Internet Options" or "Settings" then under "browsing history" click "delete". In the new window choose "delete cookies".

Click on the "Forgot Your Password" link. Enter the email address associated with your account and the information will be emailed to you. (Note: For subscribing schools and libraries, this only works for the primary account holder such as the librarian. Parents, Students, and Teachers: contact your account administrator, or send us an info@tumblebooks.com email for help.)

Your subscription or trial may have expired. E-mail info@tumblebooks.com for help.

I just signed up for a trial, but when I sign-in it says I am out of "TumbleTime"?

Email us at info@tumblebooks.com so that we may refresh your username and password.

How much bandwidth do we need to view the books?

We recommend a high speed, broadband connection. This can be cable or DSL or faster. For institutions with multiple users, at least 5 mb per second.

How does the direct link work? Where do I get it?

The link has your school/library's username and password encoded into them. By clicking on it, you will be taken to TumbleBookLibrary without having to type in your username or password.

The link can be posted anywhere on your website, or emailed directly to your members. The link will be sent to you with your first welcome email. You can find graphics to go along with the link in the Marketing Materials section, under TumbleAdmin (bottom of the page after signing in).

My link brings me to the sign-in page, instead of automatically signing me in.

Check to make sure that the link is correct and intact. If you are unsure of what it should look like, please refer back to your original welcome email, or email us and we'd be happy to help.

Your username and password appear in the referred URL (but just your username is in the desktop icon link). Check and make sure that this information is correct.

If clicking on the icon directly from the email, or if copying and pasting does not work, try typing it out yourself into your internet browser. The links are case sensitive, so type carefully.

If your referred url is placed in a frame set, it may reject the direct link. Try removing it from the frame set.