Mike and his team were amazing. We love the product and had a a roller fail on the door, Mike's team was out within days to get it fixed. The team was very responsive and stayed in touch throughout the whole process. A big thumbs up to Mike and the ViWinco team.

This 5 plus star review is for ViWinco customer service, window warranty, replacement scheduling and installation services.We worked with Sarah Siegel, Michael Clark, Tyler Lefenstey and Clayton James to replace the glass on two very large window panes.From the time of our first reporting the issues, starting with Sarah, through the organization of installation with Michael, and the hands-on terrific work and work-ethic of Clayton and Tyler, we were immensely pleased with ViWinco service.They honored the warranty with no issues, Michael stayed in touch throughout the scheduling process, and on the day of installation Clayton and Tyler called to let us know they were going to be a bit late. When they arrived they were courteous, professional, and stayed late to make sure the windows were carefully replaced. Clayton and Tyler did a great job cleaning up after their work and Michael followed up to ensure that we were satisfied. Excellent work by each individual and as a team.Thank you! Marci and Joe, Swansboro NC

I had 6 window replacements today. The entire staff at Viwinco were so helpful and made sure the job went smoothly. Many thank to Mike and Lisa for excellent customer service and many thanks to Beau and Henry for excellent installation.

I had a wonderful experience with the Viwinco customer service department. The seal on my Viwinco window released. I contacted the company through their website and after a brief exchange of Emails they sent a replacement sash to one of the local dealers, I picked up the replacement sash and after reviewing a Youtube video provided by the customer service representative, I easily replaced the damaged sash. The whole experience was simple and easy. Thank you.

I have a kitchen slider window purchased from Viwinco in 2012. This year the window experienced an IGU failure. I went to the Viwinco website and noticed there is a 20 year warranty on this issue. I submitted the required info. Viwinco (Hailey) got back to me quickly. I received a replacement on the date promised and I installed it the same day. Perfect replacement. I am very thankful and impressed with the service and how Viwinco stood by their product.

My Viwinco customer service rep was very knowledgeable of the situation that I was having. She responded to me in an amazingly prompt manner with an acknowledgement of my situation and then provided me with the items that I needed to correct the issue that I was having with my products.Viwinco's customer Service representative could not be more accommodating and I would recommend Viwinco to anyone who is either building or remodeling a house.

I’ve had my Viwinco casement windows for a bit over 10 years and they are just as nice as the day they put them in. I recently had a minor issue with a piece of locking hardware and a quick phone call is all it took to schedule a tech to drop by and square away my issue. I’ve purchased Anderson and Pella in the past and believe Viwinco to be better than Anderson quality and equal to Pella quality, but Viwinco has way more VALUE than either. Definitely happy with my purchase.

I had a great experience working with Haley at Viwinco Windows! She provided excellent customer service from start to finish. Haley helped me order replacement window and latches, and she made the whole process simple and stress-free. She was friendly, knowledgeable, and quick to respond to all my questions. It’s so nice to work with someone who genuinely cares about getting everything right. Highly recommend Haley and Viwinco for anyone needing new windows or parts!

Our casement windows had been having an issue with the weather stripping around the windows staying in place after a number of years of service. After turning in a request for new weather stripping, the customer service Rep. Hailey responded in a very reasonable amount of time and after finding out which distributor we would prefer to have the material delivered to set that up for us. Thank you Hailey and Viwinco Windows!

I had a waranty claim that I filed on line with Viwinco and they responded quickly and took care of it very timely. Thanks to Heily for the great customer service. I have recommended Viwinco to family members looking to replace their windows.

windows have improved, as the old ones had seal issues.. they do provide free replacement.. I highly commend Haily Barrow as she solved my problems of getting several replacment windows right away , as i was trying to do this with my supplier for 6 months w.o success and also called vyinco w/o success. Hailey solved it the first time i called.. and followed up. Great rep.. give her a raise...

Michael Clark, Service and Installation Project Coordinator, Thank you for really going the distance to help us out with this situation. You really came in and made it all work.The window installers, Andrew Meany and Cole Hawkins came and changed everything out as promised. They were prompt, cautious , and they took their time installing to make it perfect. Plus they check and recheck. I can't say enough about them. Talked us through exactly what they were doing. Great respectful men working in our home.