BaseCloud is a full sales and service platform — native VoIP, WhatsApp, SMS, email, quoting, ticketing and automation in a single system. Every call, message and quote lands on the client record automatically.
Live in 48 hours · Data migrated · Team trained · No per-feature paywalls
AS FEATURED IN
Business Award
ONE PLATFORM
Full platform on every plan. Nothing is held back for a higher tier and nothing is sold as an add-on.
Two-way SMS with your clients, sent and received on the client record.
Carrier-grade infrastructure we run ourselves — recorded, transcribed and summarised against the client record.
Official Meta integration. The thread belongs to the business, not to a rep’s personal phone.
Connect Microsoft 365 or Gmail and every thread files itself against the right client.
Lead to MQL to SQL to won, with the source that produced it attached the whole way.
Categories, services, equipment and compiled items with pricing that updates itself.
Support requests land in front of the person who sold the job, with the clock running.
Call summaries, follow-ups, reporting and hand-offs that run without anyone driving them.
PIPELINES & LEAD MANAGEMENT
Leads arrive from your ads, your forms, your inbox and your phone system into a single pipeline, with lifecycle stages that mean something and an owner on every record.
MESSAGING
Every channel your clients actually use, connected properly and owned by the business. The thread survives the rep leaving, the handset breaking and the year ending.
TELEPHONY
Native VoIP on infrastructure we run ourselves. The call is answered, recorded and transcribed, and by the time it ends the summary and action points are already sitting on the client record.
CRM software for businesses that can’t afford to lose data
Enterprise-grade cloud hosting with end-to-end encryption, daily backups and granular user permissions. Audit logs show who accessed which client record and when. Your data stays yours.
AUTOMATION & AI
Automations fire on the events that matter, and where the standard tools stop, custom code tasks pick up. The result is a team that spends its day selling and serving rather than retyping.
QUOTING & PRICEBOOK
Categories, services, equipment and compiled items, priced once and used everywhere. When a cost moves, every quote that references it moves with it.
REPORTING
Because the ad click, the call, the quote and the invoice all sit on the same record, the reporting is arithmetic rather than archaeology.
ONBOARDING
The 48-Hour Switch is a once-off fee , and it is waived entirely on a two-year commitment. You keep your numbers and you keep your history. Your team’s only job is to show up to the training.
We go through your pipeline, your data and the handoffs your team makes every day – so nothing gets configured until we understand how you actually sell.
We move your clients, deals, history and numbers across for you. No exports to prepare, no spreadsheets to clean up, and porting your numbers in costs nothing.
We build your pipelines, lifecycle stages, automations, quote templates and user permissions to match the way you sell.
We train your team on the system they’re about to use, and we have you live inside 48 hours.
QUESTIONS
48 hours from kickoff to your team working in the system, and we do the work. Our team maps your process, moves your clients, deals, history and numbers, configures the platform and trains your people. Nothing for you to export or re-key.
No. Every channel is on every tier – there’s no licence fee to unlock calling, SMS or WhatsApp. You pay for what you actually use: minutes, message segments, WhatsApp conversation charges and number rental, at published rates. Usage and carrier costs, nothing on top for access.
No. Build as many workflows as you want, running as often as you need – there’s no per-task charge the way connector tools bill, and no cap on how many you run. Custom code tasks are included too. The only usage-based element is AI, billed by token.
Yes. Porting numbers in is free.
For most teams: a CRM, a phone system, a WhatsApp inbox, an SMS provider, a quoting tool, a help desk and whatever automation service was gluing them together. One platform, one client record, one bill.
Carrier registration usually takes around ten days after go-live. You are not waiting on it — you go live immediately on BaseCloud numbers with forwarding in place, so there is no gap in service.
You control that. Granular user permissions decide which of your people can see which records, and audit logs show who opened what and when – so you can answer the question yourself rather than taking our word for it. Everything is encrypted end to end and backed up daily on enterprise-grade cloud hosting. The data is yours, exportable at any time.
Yes – Xero, Quickbooks and Sage integrations are supported, so quotes and invoices do not need re-keying.
Custom code tasks handle most of it natively. Beyond that, custom development and dedicated CSM time are billed per hour, and we will tell you up front if something is a bad idea.
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