Xurrent

Xurrently Speaking is back for Issue 04. 💜 New partners, platform updates, a Lunch and Learn in NYC, the Level Up finale, and more from September. A lot happened this month. Catch up below 👇

The Great Xurrent Bake Off brought out some serious talent. 🧁 Our London and Austin offices filled the table with everything from pecan bars and Biscoff cheesecake to chocolate brownies, banana spice cake, carrot cake, and blueberry lemon cupcakes, just a taste of the full spread that showed up. Serious tasting. Serious voting. Zero regrets. 👀 Congrats to our winners at both offices, and a huge thank you to everyone who brought their A-game to the kitchen. This is #TeamXurrent at it's best. 🧑🍳 #CompanyCulture #ITSM #Xurrent

What does your ITSM stack actually cost, once you count everything? 🤔 Most teams can't answer that. Not because they're careless, because nobody's ever laid it out in one place. At our Lunch & Learn with RennerBrown on October 1, you'll do exactly that. In a small group, you'll map your own stack against license tiers, integration fees, non-production environments, and the support hours nobody budgeted for. You leave with a real cost breakdown, not a stack of slides you'll never open again. 📊 Save your seat: https://hubs.la/Q04wgszl0 #ITSM #ServiceManagement #Event

Every ESM platform can create a ticket for HR. That's not the hard part. 🎯 Session 3 of Level Up: The IT Maturity Series shows what actually separates a capable ESM platform from the right one: Sera AI working across every service domain with the same embedded intelligence, at no additional cost per department, and iPaaS connecting HRIS, ERP, and CRM so ESM isn't just a new ticket queue with extra steps. Anneal Tech joins us live to talk about what it actually looks like to run IT as a managed experience, not a help desk. 🥽 This is the session for IT leaders who need to make the case in their own boardroom. 📊 Register Now: https://hubs.la/Q04sBpXr0 #ESM #ITSM #AIOps

To every IT professional keeping the lights on: today's for you. 💡 The 2am pages. The incidents nobody saw coming. The fixes that go live so quietly that no one even notices something almost broke. That's the job, and most of the world never sees it. It's National IT Professionals Day, and we're saying it plainly: thank you. For the patience, the problem solving, and the steady hands that keep everything running. 🙌 #ITSM #ITOperations #ITProDay

We're #hiring a new IT Operations Engineer in Austin, Texas. Apply today or share this post with your network.

A conveyor hesitates on the packaging line. Cartons back up. Within minutes, IT is checking network latency. OT is pulling PLC logs. A plant tech is inspecting the drive. Same incident, diagnosed three times, owned by no one. ❌ That's the real cost of siloed incident management in manufacturing: longer downtime, burned labor hours, and repeat failures nobody recognizes as repeats. We broke down what it actually costs, and what unified service management looks like instead. Read the full piece. 👇 #ITSM #IncidentManagement #ManufacturingIT

We're #hiring a new Principal Engineer in Bengaluru, Karnataka. Apply today or share this post with your network.

Every escalation is a transparency problem in disguise. 🌀 Customers don't escalate because their issue is unsolvable. They escalate because no one told them what's happening with their request. On September 29, Xurrent is partnering with Axsos AG for a live session on fixing support at the root: fewer escalations, faster resolutions, and real transparency customers can actually see. 🤝 We'll cover the biggest challenges in customer service today, the measurable impact transparency has on satisfaction and business outcomes, and which changes actually move the needle. 🔗 Save your spot: https://hubs.la/Q04sVZ-r0 #ITSM #ESM #CustomerService

Same fault. Different shifts. Same two days lost re-investigating it. 🔁 The day shift solves a scrap loop, traces it to a drifting sensor, and closes the ticket. Six months later, the night shift hits the identical defect and starts from zero, because the fix was never routed anywhere they'd find it. That's not a discipline problem. Legacy ITSM was built to close tickets, not build institutional memory, so every retiring technician takes years of troubleshooting judgment out the door with them. Modern incident management flips that: every resolution becomes structured, searchable knowledge that surfaces automatically the next time a similar fault shows up, on any shift, at any plant. 🛠️ Full breakdown below. 👇 #ITSM #ManufacturingIT #IncidentManagement