Baptiste Jamin

@baptistejamin

Co-Founder/CEO @crisp_im - Speaking about AI, LLMs & code. - Bootstrapping & coding since 2015 the future of customer service.

Nantes, France

crisp.chat

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Baptiste Jamin
@baptistejamin
Sep 10
AI support agents are black boxes. Not anymore. Hugo Observability: a full timeline for every AI conversation. Model used, tools & MCPs called, reasoning at each step, latency, errors. Nothing hidden.
Crisp
@crisp_chat
Sep 10
We've been quietly shipping all summer long. Here is what we've been up to: We’ve shipped a lot at Crisp this summer. ☀️ But if we had to summarize the direction in one sentence: AI customer support is becoming more powerful — so the tools around it need to become more
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Baptiste Jamin
@baptistejamin
Jul 20
GPT 5.6 Sol is really good and better than Claude Fable 5 in my opinion even on complex tasks. It’s more token efficient, costs less per token, adding to that OpenAI provides better prompt caching. It’s going to be my next workhorse.
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Baptiste Jamin
@baptistejamin
Jun 27
Note to the "AI experts" who ask us for a Model Router: A router that switches models mid-conversation breaks the cache, drops context, and costs MORE. The best thing it can do is not route. "But stateless / single-shot calls!" -> That's ~10% of your spend. You're adding a
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Baptiste Jamin
@baptistejamin
Jun 19
I appreciate @MistralAI, and I'm proud the EU has a company like this. As a founder pushing EU solutions at @crisp, I genuinely want them to win. But how are crucial problems just... not getting fixed? Their TS SDK has 146 stars, and nobody seems to handle PRs or fix issues.
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Baptiste Jamin
@baptistejamin
May 22
Preparing a trip to canada: just searching for local food, picking the first result on Google. And seeing @crisp_chat 😆
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