Ii switched ResponseHub from credit based to seat based + unlimited usage.
I was finding that credit based pricing discouraged product usage. Users apply a $ value to each credit and then question the value of each output. Sometimes this can work but not always.
Pricing is fucking hard for AI native apps.
per seat is dead, the seats are agents now. per ticket rewards volume you should have prevented. per resolution punishes you for having a good product.
we're settling in at no seat structure, just credits. put the whole team on it for
