Ben Meredith

@benUNC

Customer Experience as a Service. I'll teach you how to do (and train) tech support that doesn't suck. buildsustainablesupport.com

Greenwood, SC

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Ben Meredith
@benUNC
Nov 21, 2025
Cheat Sheet for Sustainable Support: Book ($5): benlikes.us/ssbook Tool ($25): benlikes.us/crrtool CX Audit (starts at $975): benlikes.us/audit Coaching ($535): benlikes.us/consultlander These prices WILL go up.
Ben Meredith
@benUNC
Sep 18
AI is going to kill us all. Also: Cursor can't remember (using any model) the things that I wrote in a MD file labeled "remember_this.md" in the directory entitled "Things to always remember" But sure, it'll easily take over the weapons systems of the US government.
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Ben Meredith
@benUNC
Sep 17
In all of the changes at Liquid Web since I left, it looks like the Tone Guide (and the rest of the Support Manual) that @learnwithmattc and I (along with others) put so much energy into has been functionally removed from the internet. Its content was intentionally GPL from the
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Ben Meredith
@benUNC
Sep 14
If you work in the wider WordPress ecosystem, today is an excellent day to control what you can control and not spend all day reading X or @therepositorywp or @post_status Slack for clues on how @photomatt might be taking down your entire industry. Deep breaths and backup plans,
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Ben Meredith
@benUNC
Sep 11
Is Coach K on the A8c Board? "Indefinite Suspension" that lasted 24 hours? (This is a niche joke reference that I believe I'm one of 3 people at most including @earnjam and @MBradMorrison have a prayer of appreciating)
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