Knowledge Layer
Every answer is citation-backed. Every source is traceable. Your AI doesn’t guess. It knows. You see it all.
Backed by Nextiva29,317+ business reviews
AI employee thatanswers voice calls.
XBert is an AI employee.
It learns your business and handles every customer conversation from start to finish — solving what it can on its own, and looping in your team when you want it to. You set the rules.
~70% of customer conversations resolved with no human involved.
Calls, Texting, and Live Chat. XBert resolves conversations around the clock. Your team only steps in when it matters.
XBert knows your business better than a human ever could.
Most AI forgets your customer the moment the conversation ends. XBert reasons over every interaction your business has ever had with a customer. Who they are, what they’ve asked, what happened last time.
NEXT.IQ powers XBert
Customer Journal Layer
Every interaction with a customer is threaded into one continuous story. The 50th call is informed by the first 49 while they’re still on the line.
Guardian Layer
Guardrails keep it on-script. Permissions keep data separate. Every action is logged. Built for industries where trust is everything.
01 / 05
Every customer issue takes one conversation.
Customers will never repeat themselves again.
XBert will help you master the customer conversation.
Every interaction joins the customer journal for life.
Your XBert gets smarter after every interaction.
Booking, billing, support, scheduling. XBert handles all of it in a single conversation. XBert is assisted by our NEXT.IQ Flow which elevates its performance beyond generic AI.
Tomas Gorny — Founder & CEO · XBert + Nextiva
Become impossible to compete with.
Built by people who know what customer work really takes.
Nextiva has watched real teams handle calls, rushes, handoffs, and missed opportunities.
Built for the frontline.
Owners, managers, and frontline teams are usually the busiest people in the business. XBert was built for them.
A new employee, not another tool.
Today it handles calls, texts, and chats. Over time, it becomes a larger part of how customer work gets done.
- Nearly 20 years serving customers
- Trusted by 100,000+ businesses
- 99.999% uptime
- Billions of interactions annually
HIPAA CompliantSOC 2GDPRBAA Available
Your tools, your rules.
SalesforceGoogle CalendarEpicQuickBooksZendeskMicrosoft TeamsShopifyZoho
HubSpotOutlook CalendarCalendlyHousecall ProSlackServiceNowCloverCustom APIs
Customer data stays isolated.
Account-specific knowledge stays tied to the account. Customer data is not used to train shared models.
Built for regulated conversations.
HIPAA and GDPR compliant, SOC 2 audited, encryption in transit and at rest, and BAAs with AI providers.
You define the boundaries.
Set what your AI can and cannot do — topics, actions, tone, and escalation triggers. When it reaches a limit, your team gets the full transcript and context.
Get the best AI employee.
$99per month
100 sessions included, at $0.99 each.
- Call answering
- SMS and live chat
- Appointment booking
- Calendar and CRM sync
- Transcripts and analytics
- Team handoff
- No contracts
- 30-day money-back guarantee
- 23+ languages supported
- Powered by Nextiva
Guided setup available.
XBert is easy to set up on your own. If you need a hand, our team is here.
Complex custom integrations may require support scoping.
- Custom AI training for your business
- Calendar and CRM setup
- Greeting and voice configuration
- Live testing before launch
