FAQs
All your questions, answered!
If you are missing any information, do not hesitate to drop us a message.
Do you offer a free trial?
For individual users, we consistently provide free of charge trials. This allows users to experience our service before making a full commitment. If you are a business customer, please contact us via the live-chat and describe your usecase to receive a free trial.
What payment methods do you accept?
We accept major credit cards and PayPal for your convenience. If you prefer alternative payment methods such as bank transfers, please do not hesitate to contact us directly to discuss your options.
Do you offer non-subscription plans?
Yes, we provide pay-as-you-go plans for all our proxy products. While these plans offer flexibility without a subscription, you will find that our subscription plans are significantly more cost-effective.
Do you offer a money-back guarantee?
Yes. On your first purchase in a product category you can ask for a refund for any reason within 30 calendar days, provided you have used less than 10% of your data allowance or 1 GB, whichever is smaller. Message support with your account email and order reference and we refund you, no questions asked. The guarantee applies once per product category, and the amount refunded is the purchase minus the data you already used and any non-refundable payment processing fees, which are capped at 10% of the purchase value.
What is your refund policy?
Beyond the 30-day risk-free window, duplicate charges and unintentionally purchased duplicate bundles that were never used are refunded in full, and downtime beyond our SLA thresholds is covered by the remedies in the SLA. Some purchases are not refundable: static residential (ISP) IPs, because they are sold with unlimited bandwidth and cannot be re-provisioned once used, balance and credit top-ups, pay-as-you-go traffic, which never expires, and packages whose validity has ended. Refunds also cannot be paid back to cryptocurrency, WeChat Pay, AliPay, SBP or Mollie-based payments, where we can offer a replacement product of equivalent value instead. Please contact support before starting a chargeback. The full terms are in our Refund and Cancellation Policy at evomi.com/legal/refund-policy.
Are invoices available?
Yes, invoices are automatically generated and can be downloaded from your account dashboard, ensuring all your transactions are well-documented and accessible at any time.
How does my billing cycle work?
Your billing cycle begins on the day you make your initial payment and will automatically renew every month until you choose to cancel it. This ensures continuous service without interruption.
How do the trials work?
When you opt for a trial, you select a plan that interests you, confirm your billing details and you will receive a test version for free. The trial period lasts for 3 days (Core Membership has a one day trial), after which the plan will renew at the original price unless you cancel it within the trial period.
Does the bandwidth roll over to the next month?
For subscription plans, unused bandwidth does not roll over to the next month. However, with our pay-as-you-go plans, there is no time limit imposed, allowing you to utilize your bandwidth at your convenience.
Can I buy additional data when my subscription data runs out?
Absolutely. You can purchase additional data as needed, which will be billed at the same rate as your subscription. This additional data will be available for use until your next subscription renewal date.
Do you offer IP authentication?
Currently, we do not support IP authentication. However, we are considering implementing this feature in the future. At present, we only offer username and password authentication for secure access.
What geo-targeting do you support?
Residential proxies can be targeted by Country, Region, Continent, ASN, ISP and City. Mobile proxies support Country, Region, City and carrier. Datacenter proxies support Country and ISP. Targeting is free on every plan, and please note that certain regions or cities may be excluded in the future.
Which protocols do you support?
We support HTTP, HTTPS, and SOCKS5 protocols for all proxies. Only TCP is supported to ensure reliable and secure data transmission.
Do you provide usage statistics?
Yes, we offer real-time usage statistics. You can monitor your bandwidth usage over time and see detailed reports on which domains have received requests. This feature provides transparency and helps you manage your data usage effectively.
How long can I use sticky sessions?
A sticky session holds the same IP for 30 minutes by default, and the lifetime parameter extends that to 1440 minutes — a full 24 hours — when you need it. A hardsession key instead keeps the same IP for as long as the network allows. There is no additional cost involved either way.
Are proxies legal?
Proxies are generally legal, but their legality can depend on how they are used and the jurisdiction in which they are utilized. We recommend consulting with legal counsel for specific advice relevant to your use case and location.
Do you offer custom solutions?
Yes, we pride ourselves on our flexibility and ability to deliver custom large-scale solutions tailored to your specific requirements. Please reach out to our team to discuss your needs, and we will be happy to assist you.
What usage is permitted on your proxies?
We maintain a strict policy against any illegal activities and ensure that all usage aligns with our Terms of Service (TOS) and Acceptable Use Policy (AUP). Additionally, email-related activities are prohibited to maintain the integrity of our network.
Are your proxies IPv4 or IPv6?
Our proxies are exclusively IPv4. If you are interested in IPv6 solutions, please contact us via live chat, and we will explore options to suit your needs.
What kind of support do you offer?
We offer 24/7 live chat support to address any issues or questions you may have. Plans that include an account manager will benefit from direct phone support with one of our founders or tech leads. Additionally, we can integrate with your Slack channel to provide real-time support.
Can I integrate the proxies into other tools or systems?
Yes, our proxies are highly versatile and can be integrated into any operating system, including Windows, and with any software or tool that supports proxies, such as anti-detect browsers and custom code.
Do you offer reseller plans?
Yes, we offer substantial discounts on bulk purchases for resellers, as well as access to an API and a dedicated reseller dashboard. Typically, the minimum purchase requirement for resellers is 5TB of data.
Do you require KYC?
KYC (Know Your Customer) is not required by default. However, certain activities may necessitate account verification through one of our secure partners to ensure compliance and security.
How do your proxies work?
Our proxies operate through a single backbone entry point, providing seamless and flexible access. You can use our proxy generator to configure the proxies according to your specific needs, ensuring optimal performance.
Do you offer unlimited bandwidth?
No, we do not offer unlimited bandwidth. Our plans are designed to provide the best value within specified bandwidth limits.
Do I need to contact you to make a purchase?
No, you can conveniently use our self-service dashboard to purchase proxies in just a few clicks. Our intuitive interface ensures a smooth and efficient purchasing process.
Do you own your infrastructure?
Yes, we own and maintain our infrastructure, sourcing proxies ethically through our own Bandwidth applications. This allows us to deliver the highest quality proxies while maintaining full control over our network.
Are there any session or concurrency limits?
No, we do not impose any limits on sessions or concurrency. You can use our proxies to their full capacity without restrictions.
