Welcome to the PSE Academy!
The PSE Academy is a learning system of in-person and online content to increase your professional knowledge and skill.
Available Courses
-
PSE Leadership Program Phase 4 — Operations & Legacy
Course • 9 lessonsThe leadership skills you build in PSE extend far beyond college. Learn how to leverage your experiences, strengthen your personal leadership brand, expand your professional network, and turn chapter leadership into career and leadership success.
-
PSE Leadership Program Phase 3 — Membership Continuum
Course • 20 lessonsGreat chapters are built through great member experiences. Learn how to recruit, onboard, retain, and develop members while preparing future leaders. This phase helps create a stronger chapter culture and long-term organizational sustainability.
-
PSE Leadership Program: Phase 2 — Leadership in Action
Course • 20 lessonsLeadership is built through daily actions. Learn how to set meaningful goals, engage and motivate members, delegate effectively, and lead change. This phase helps leaders move beyond managing tasks and start leading with purpose and strategy.
-
PSE Leadership Program: Phase 1 — Your Foundation
Course • 13 lessonsBuild the foundation for effective leadership. Explore PSE Ritual, chapter bylaws, and the team dynamics that drive strong Executive Boards. Learn how trust, accountability, and structure create a sustainable chapter built for long-term success.
-
PSE Leadership Program Introduction — Off-Season Mindset for Success
Course • 2 lessonsOff-Season Mindset for Success Great leaders, like elite athletes, know success is built before game day. This lesson focuses on personal growth and the habits that prepare leaders to succeed before challenges arise.
-
Active Listening - How To Really Do It
Course • 1 lessonLearn a useful acronym R.A.S.E to implement to demonstrate that you are actively listening and taking notice.
-
Customer Service - Influencing Skills
Course • 1 lessonAdapt your interactions with customers to identify their needs; Compose clear and well-reasoned solutions, based on information gathered from your customer; Handle objections professionally and in a positive manner.
-
Dealing With Customer Conflict & Challenge
Course • 1 lessonDemonstrate patience and empathy while always remaining calm; Solve conflicts or challenges with active listening skills and appropriate questioning; Take appropriate action to ensure customers’ needs and expectations have been met.
-
Customer Service - Customer Experience
Course • 1 lessonAdapt your communication style to be more effective at finding the specific needs of your customer; Examine how building trust, is a powerful force in customer service.
-
Customer Service - Communication
Course • 1 lessonAdapt your communication style to be more effective in your customer interactions; Identify how non-verbal communication can help you build rapport with your customers; Examine client feedback and look at how you can personally improve your ratings.
-
Customer Service - Being Open To Feedback
Course • 1 lessonIdentify ways of obtaining informal and formal feedback from others; Analyze the feedback you have received in a constructive manner; Show you can learn from others within your organization and anyone else you work closely with.
-
Wellbeing & Resilience Strategies
Course • 3 lessonsThese courses will take a look at some of the best strategies you can use to nurture and improve your sense of wellbeing.
-
The Benefits Of A Lunchtime Walk
Course • 1 lessonThis session provides you with an overview of how you can make your average working day a little bit more active.
-
Pressure & Stress Warning Signs
Course • 1 lessonThis session explains the 4 types of warning signs you should look out for when coming under potential stress.
-
Pressure & Stress
Course • 1 lessonDuring this session we discuss what defines pressure & stress, what makes them different and if there are any benefits to them.
