Start Here

Please browse our comprehensive self-service support articles below. If you're in need of direct help please don't hesitate to reach out to our team directly:

• For email support: [e-mail]

• For live chat support, use the chat popup your Support Center or on Backpack Learn, or contact support directly through the Backpack mobile app under settings.

• For community support head to our discord at https://discord.gg/backpack

• For educational resources, visit Backpack Learn

How Backpack communicates with you

Legitimate Backpack support emails will only come from the addresses listed below. If you receive a message claiming to be from Backpack from any other address, do not reply or follow its instructions. Forward it to [e-mail] so our team can verify it.

• Global: [e-mail]

• European Union: [e-mail]

• EU general inquiries: [e-mail]

• Japan: [e-mail]

• VIP: [e-mail]

Received a suspicious email?

Don't reply or click any links. Forward the email to [e-mail] and our team can help verify it.

Official Telegram community channels

Connect with Backpack through our official community channels.

• Chinese (CN): Join Telegram

• Spanish (ES): Join Telegram

Official Social media channels

• X: Follow Backpack on X

  • Support: https://x.com/BackpackHelp

• LinkedIn: Follow Backpack on LinkedIn

IMPORTANT: Only use the official community links listed here and be cautious of accounts or groups impersonating Backpack. Backpack will never ask for your seed phrase, password, or 2FA code, or ask for funds.