Articles
View MoreWireless USB Dongle isn't working (usually, on PS5)
TLDR: Use an externally powered USB hub if your wireless dongle doesn't work on your PS5 or other system, but works fine when used on something else. It needs to be an externally powered hub. If you still run into issues, please contact our Care Team. If you have a wireless product (particularly a h
Knowledge Base Article
Cloud II Wireless isn't working after a firmware update
You may just need to re-pair the headset to the USB dongle. Follow the steps below to pair them together. 1. While the headset is powered off, hold down the power button until the headset status LED starts blinking red/green rapidly. The headset is now in pairing mode. 2. While the USB adapter is
Knowledge Base Article
HyperX Support Business Hours and Contact Information
Chat with us Contact Support North America: Monday through Friday 8am - 4pm PST USA/Canada Customer Care: +1(888) 484-9335 USA/Canada Technical Care:+1(844) 464-9737 Asia Pacific: Monday through Friday 9am - 4pm GMT +8 Australia: +61 280318276, Monday to Friday 08:00 - 17:00 GMT +8 New Zealand:
Knowledge Base Article
