u/misunderstoodR Write to us in the DM, please, from which mail you left the request, so that we can speed up the response of specialists
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Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.
Each case is considered individually. We rely only on the availability of reliable information received directly from victims or from our partners, who are responsible for providing correct and up-to-date data. According to our "Terms of Service", 7.9:
"In some cases, when for objective reasons the User cannot provide sufficient evidence of the source of the funds received, as well as in the case of a personal acquaintance of the sender with the alleged criminal who sent the funds to the User, as an exception, the User may be asked to undergo identity verification."
"We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime"
Why do users have to prove their innocence. If uncomfortable, why not just RETURN the funds??
We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received by you in an honest way, as well as receive all the requested information by mail.
Hello u/misunderstoodR
We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.
Suspending orders to request information about the source of funds is an infrequent forced measure if there are serious grounds.
We value our reputation and do not want to be complicit in crimes, because of ignoring which, our service may be blocked.
We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds.
If you have not yet written a letter to our security service, then you need to do it by email info@fixedfloat.com and provide information about the source of the funds. Security specialists carefully process each incoming request.
u/Patient-Ground7104 We wrote to you in DM on November 16, we asked you to duplicate your letter by mail. If you did, our specialists would definitely see your letter and provide a response, as we process all incoming applications. Try writing again if you still haven't received an answer. As soon as you send the letter, write to us at the DM from which mail you sent the letter and the subject of the letter so that we can monitor the situation. In any case, we apologize for the situation that has arisen, if you still have not received a response from us regarding your request, we really want to help you, therefore we ask you to fulfill the requirements described in this message.
