Optus Help

@optus_help

We are the @Optus customer service team. We monitor public mentions to help you out. DM us for dedicated support. Privacy Policy: optus.com.au/privacy.

Australia

Joined December 2022

Following

2,779

Followers

Replies Reposts Media

Optus Help
@optus_help
Aug 14
@KatrinaLarsen Hi Katrina, really sorry to hear that this has been your experience. Certainly not one we want you to have. So that we can access your account and assist with the NBN connection and also assist with offering a credit for the downtime, please confirm your account
1
Optus Help
@optus_help
Apr 16, 2025
📲 Simplify Your Recharge Payments 📲 Recharge your Prepaid plan automatically on your regular recharge cycle, or when your balance is running low 🔄 Learn more about AutoRecharge here → help.optus.com.au/3W7alhb
7
Optus Help
@optus_help
Apr 9, 2025
Take command of your connection and stay in the driver's seat with My Optus app—a powerful self-serve tool for managing your Optus account anytime, anywhere 🚀 🔍 What you can do: 💸 Make payments effortlessly 🔄 Set up direct debit payments 📄 Choose how you receive invoices
5
Optus Help
@optus_help
Apr 2, 2025
Optimise Your Connection: Modem Positioning Tips Make the most out of your internet experience with these modem placement hacks: 1️⃣Position your modem: ● 1–1.5m off the ground ● Away from large electronic devices (TVs & speakers) ● Somewhere easily accessible ● In a
2
Optus Help
@optus_help
Mar 25, 2025
🌐 Boost Your 5G Experience: Tips for Signal Optimisation 🌐 Is your screen showing a weak 5G signal or stuck on 4G? 📲📶 Here's how to enhance it: 1️⃣Adjust your modem's location for enhanced coverage 2️⃣Tap into the 5G Setup in My Optus app to locate the nearest tower
3