Hello Patient

@HelloPatient

Hello Patient builds AI agents for patient conversations: calls, scheduling, intake, billing, and recall across voice, text, and web chat. HIPAA, SOC 2 Type 2

Austin, Texas

hellopatient.com

Joined March 2024

Hello Patient
@HelloPatient
Aug 13
An agent gets better after launch because our team listens and tunes. Raul Estrada, VP of Operations at Octave: "The team has invested a lot of time on auditing the conversations and making improvements." The share of inquiry calls that Octave answers has roughly doubled.
Hello Patient
@HelloPatient
Aug 11
Octave is a behavioral health practice, and people call its inquiry line to ask about starting therapy. Octave put our AI voice agent on that line so those calls stop going unanswered. Now, whenever someone calls, a voice is there to answer their questions.
Hello Patient
@HelloPatient
Aug 6
Pete, the agent on Piedmont Urgent Care by WellStreet's billing line, answers 20,000+ patient calls a month and resolves close to half without a person stepping in. The unpaid bill usually just needed someone to pick it up.
Hello Patient
@HelloPatient
Aug 4
Plasma donation runs on donors who come back. Parachute had thousands who meant to and never did. So we built them an outbound agent that reaches out, answers what's holding each donor up, and books the next visit. Four months in, thousands are back. Nobody new was hired.
Hello Patient
@HelloPatient
Jul 30
Voicemail has never booked an appointment. Agents answer every call, day and night, and book the visit on the spot. About 20% more appointments, with the same team.