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May 2026

New features and improvements

  • πŸŽ‰ Our brand new Incident management is now generally available! Built on a new parallel paging architecture with a standalone incident responder and dedicated streams, it brings real-time, collaborative major-incident handling with private subscribers, an incident timeline, subscriber sync and real-time websocket updates. It also cleanly separates incidents from status updates, giving you dedicated handling for each.

Existing customers created before 19.05.2026 have not yet been automatically switched to the new Incident management features. We will be rolling these out over the next weeks, making sure everyone has a smooth transition.

  • We introduced multiple service aliases, allowing you to map several aliases to a single service

  • We introduced edge connections for ilagent, enabling new edge_connect alert actions for connectivity at the edge (this helps new customers replace OEC)

  • We added severity and services templating in alert sources, giving you more control over how inbound payloads map to ilert severity and services

  • Service templates support an auto-creation mode, letting you automatically create unregistered services from incoming event payloads

Integration updates

  • We have introduced a new Dynatrace Workflows outbound integration

  • The WhaTap integration now extracts link fields

  • We added more Auvik regions

Marketplace

  • We launched new marketplace apps β€” be sure to try them out (Profile Menu -> Marketplace -> Visit Apps):

    • On-Call Health β€” analyze on-call schedules to surface health metrics, risk factors and trends across your teams. Spot burnout early and make data-driven scheduling decisions to improve on-call quality

    • Notification Preference Policy β€” audit notification preference compliance across your team. Define policies for required channels and delays, then highlight users whose preferences don't meet your coverage requirements

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