Support SaaS is becoming infrastructure. I think what @euboid has built will become the norm eventually, which makes a SaaS UI moat less and less defensible
Soooo..... I built this.
And it's already saving me ~4-6 hours/week.
When we receive a support ticket...
→ An agent (codex) is booted up
→ The agent reads our docs on @ferndeskhq, our codebase, our logs on @axiomhq and customer error.
→ If it's a bug, the agent does a
