Plain

@plainsupport

AI-Powered support for scaling B2B teams.

Wherever your customers are

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Plain
@plainsupport
Feb 10, 2025
🚀 Big news: We’ve raised a $15M Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. Support is evolving – it's no longer just about handling tickets. The way teams work with customers is shifting from: 📧 Email to real-time,
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Plain
@plainsupport
6h
We looked at 1,500+ workflows built by B2B support teams, across ~2M runs. 8 of the top 10 use AI to understand the context and decide what happens next. So “thanks, that worked” closes, while “thanks, but I still can’t log in” stays open. See the top ten, ready to use in one
Plain — The top 10 ways support teams use AI workflows
From plain.com
Plain
@plainsupport
20h
Who are we seeing at SF Tech Week? 👋🏼 We'll be at 👉🏼 10/6: The Agent Ops Problem (Engineering Leaders Dinner) with @JudgmentLabs: partiful.com/e/4svKwFvFP9jG… 10/7: Enterprise Sales in the Age of AI: Founder Fireside Chat & Cocktails with @sprintoHQ: partiful.com/e/uVVqqgtsqWnA…
The Agent Ops Problem · Engineering Leaders Dinner - #SFTechWeek | Partiful
From partiful.com
Plain
@plainsupport
Sep 3
29% of support job postings require experience with a specific tool. Which tells you who designed your support function. Not you. The help desk someone picked first. We know that model is outdated. Join two #CustomerSupport leaders on September 17, as they chat support
Stop Letting Your Help Desk Design Your Support Team | Plain Events
From plain.com
Plain
@plainsupport
Aug 18
An AI agent that's going to talk to your customers on its own should have to earn that first. Here's what's new in Ari, our AI support agent:
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