1. Data protection at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on data protection can be found in our privacy policy listed below this text.
Data collection on this website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the "Responsible Party" section of this privacy policy.
How do we collect your data?
Your data is collected when you provide it to us. This can be, for example, data that you enter into a contact form.
Other data is automatically collected or provided with your consent when you visit the website through our IT systems. These are mainly technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure the proper functioning of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time for this purpose or if you have any further questions regarding data protection.
Analysis tools and third-party tools
Your surfing behavior may be statistically analyzed when you visit this website. This is mainly done with so-called analysis programs.
Detailed information on these analysis programs can be found in the following privacy policy.
2. Hosting and Content Delivery Networks (CDN)
We host the content of our website with the following provider:
Webflow
The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter "Webflow"). When you visit our website, Webflow collects various log files, including your IP addresses.
Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are necessary for the display of the page, the provision of certain website functions, and ensuring security (necessary cookies).
For more details, please refer to Webflow's privacy policy: https://webflow.com/legal/eu-privacy-policy.
The use of Webflow is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable presentation of our website. If consent has been requested, processing is based exclusively on Art. 6(1)(a) GDPR and § 25(1) TDDDG, provided that the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
The transfer of data to the USA is based on the standard contractual clauses of the European Commission. For details, please see: https://webflow.com/legal/eu-privacy-policy.
Data processing agreement
We have concluded a data processing agreement (DPA) with the above-mentioned service. This is a legally required contract that ensures that this service processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
3. General Information and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
Responsible Party
The responsible party for data processing on this website is:
Retactic UG (haftungsbeschränkt), Q7 24, 68161 Mannheim, Germany
Phone: +49 621 8455211, Email: [email protected]
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Storage Period
Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial retention periods); in the latter case, the deletion will take place after these reasons no longer apply.
General Information on the Legal Bases of Data Processing on this Website
If you have given your consent to the processing of your data, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data are processed in accordance with Art. 9(1) GDPR. In the event of explicit consent to the transfer of personal data to third countries, the processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or the access to information on your terminal device (e.g. via device fingerprinting), the processing is also based on § 25(1) TDDDG. The consent can be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation on the basis of Art. 6(1)(c) GDPR. The processing of data may also be based on our legitimate interests pursuant to Art. 6(1)(f) GDPR. The respective legal bases for the processing activities are explained in the following paragraphs of this privacy policy.
Note on Data Transfer to the USA and Other Third Countries
We use tools from companies based in the USA or other non-secure third countries, among other things. If these tools are active, your personal data may be transferred to and processed in these third countries. We would like to point out that in these countries, a level of data protection comparable to that in the EU cannot be guaranteed. For example, US companies are required to disclose personal data to security authorities without you as the data subject being able to take legal action against this. It cannot be ruled out that US authorities (e.g. intelligence agencies) process, analyze and store your data located on US servers for monitoring purposes. We have no influence on these processing activities.
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.### Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)
If data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or the processing serves the assertion, exercise or defense of legal claims (objection pursuant to Art. 21 para. 1 GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 para. 2 GDPR).
Right to lodge a complaint with the supervisory authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.
Information, correction and deletion
Within the framework of the applicable legal provisions, you have the right to obtain free information about your stored personal data, its origin and recipients and the purpose of data processing and, if necessary, a right to correct or delete this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time. The right to restrict processing exists in the following cases:
- If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the examination, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
- If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
- If you have filed an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – apart from their storage – may only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to promotional emails
We hereby object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information materials. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information, such as spam emails.
4. Data collection on this website
Cookies
Our website uses so-called "cookies". Cookies are small data packets that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
Cookies can be set by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).
Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to analyze user behavior or for advertising purposes.
Cookies that are necessary for the electronic communication process, for the provision of certain functions requested by you (e.g. the shopping cart function), or for the optimization of the website (e.g. cookies for measuring web audience) are stored based on Art. 6(1)(f) of the General Data Protection Regulation (GDPR), unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent for the storage of cookies and similar identification technologies has been requested, processing will be carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) German Telemedia Act (TMG)); consent can be revoked at any time.
You can configure your browser to inform you about the setting of cookies, to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
You can find information about the cookies and services used on this website in this privacy policy.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
These data will not be merged with other data sources.
The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - for this purpose, the server log files must be recorded.
Contact form & Newsletter
If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this data without your consent. The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Mailchimp
For our newsletter and waitlist, we use Mailchimp from The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE Suite 5000, Atlanta, GA 30308 USA (Mailchimp). This allows us to directly contact subscribers. In addition, we analyze your usage behavior to optimize our offering.
For this purpose, we provide the following personal data to Mailchimp:
- Email address
- First name
Our email communications include a link for you to update your personal data and unsubscribe at any time.
Mailchimp is the recipient of your personal data and acts as a data processor for us in relation to the sending of our newsletter. The processing of the data specified in this section is neither legally nor contractually required. Without your consent and the transmission of your personal data, we cannot send you a newsletter. We will request consent from you using the double opt-in method when you subscribe to our newsletter or join our waitlist.
In addition, Mailchimp collects the following personal data using cookies and other tracking methods: information about your device (IP address, device information, operating system, browser ID, information about the application you use to read your emails, and other information about hardware and internet connection). Furthermore, usage data is collected, such as the date and time you opened the email/campaign and browser activities (e.g., which emails/websites were opened). Mailchimp requires this data to ensure the security and reliability of its systems, compliance with its terms of use, and prevention of abuse. This corresponds to Mailchimp's legitimate interest (pursuant to Art. 6(1)(f) of the GDPR) and serves the performance of the contract (pursuant to Art. 6(1)(b) of the GDPR). Performance data is also evaluated by Mailchimp, such as email delivery statistics and other communication data. This information is used to create usage and performance statistics of the services.
Mailchimp also collects information about you from other sources. Personal data is collected from social media and other third-party data providers in an unspecified period and scope. We have no control over this process.
For more information on how to object to or delete data with Mailchimp, please visit: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts
The legal basis for these processing activities is your consent pursuant to Art. 6(1)(a) of the GDPR. You can revoke your consent to the processing of your personal data at any time. Each communication contains a corresponding link. In addition, revocation can be made through the contact options provided. The revocation does not affect the lawfulness of the processing carried out prior to the revocation.
Your data will be processed as long as there is a corresponding consent. Apart from that, they will be deleted after the termination of the contract between us and Mailchimp, unless legal requirements necessitate further storage.
Mailchimp has implemented compliance measures for international data transfers. These apply to all global activities in which Mailchimp processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). For more information, please visit: https://mailchimp.com/legal/data-processing-addendum/
Inquiry by email, telephone or fax
If you contact us by email, telephone or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Hubspot CRM
We use Hubspot CRM on this website. The provider is Hubspot Inc. 25 Street, Cambridge, MA 02141 USA (hereinafter Hubspot CRM).
Hubspot CRM enables us, among other things, to manage existing and potential customers as well as customer contacts. With the help of Hubspot CRM, we are able to capture, sort and analyze customer interactions via email, social media or telephone across different channels. The personal data collected in this way can be evaluated and used for communication with potential customers or for marketing purposes (e.g. newsletter mailings). With Hubspot CRM, we are also able to capture and analyze the user behavior of our contacts on our website.
The use of Hubspot CRM is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in efficient customer management and customer communication. If the corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) in the sense of the TDDDG. The consent can be revoked at any time.
For more information, please refer to Hubspot's privacy policy: https://legal.hubspot.com/de/privacy-policy.
The transfer of data to the USA is based on the standard contractual clauses of the European Commission. For details, please refer to: https://www.hubspot.de/data-privacy/privacy-shield.
Data processing agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a legally required contract that ensures that this service processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
5. Analysis tools and advertising
Plausible
This website uses the open-source web analytics service Plausible.
With the help of Plausible, we are able to collect and analyze data about the use of our website by website visitors. This enables us, among other things, to determine when and from which region page views were made. We also collect various log files (e.g. IP address, referrer, used browsers and operating systems) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.).The use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website offering and its advertising. If the corresponding consent has been requested (e.g. consent to the storage of cookies or access to information on the user's device), the processing is based exclusively on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 German Telemedia Act (TDDDG). The consent can be revoked at any time.
IP anonymization
In the analysis with Plausible, we use IP anonymization. This means that your IP address is redacted before analysis so that it can no longer be clearly assigned to you.
Cookieless analysis
We have configured Plausible so that it does not store any cookies in your browser.
Hosting
Plausible stores all data on servers hosted in the EU. You can read more about their data privacy practices here:https://plausible.io/data-policy
6. Audio and Video Conferences
For communication with our customers, we use various online conference tools. The tools we use are listed below. When you communicate with us via video or audio conference via the internet, your personal data is collected and processed by us and the provider of the respective conference tool.
The conference tools collect all the data you provide/use to use the tools (email address and/or telephone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants, and other "contextual information" related to the communication process (metadata).
In addition, the provider of the tool processes all technical data necessary for the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.
If content is exchanged, uploaded, or otherwise provided within the tool, it is also stored on the servers of the tool providers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during the use of the service.
Please note that we do not have full control over the data processing operations of the tools used. Our options are largely based on the corporate policies of the respective provider. For further information on data processing by the conference tools, please refer to the privacy policies of the respective tools listed below this text.
Purpose and Legal Basis
The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 (1) lit. b GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 (1) lit. f GDPR). If consent has been requested, the use of the respective tools is based on this consent; the consent can be revoked at any time with effect for the future.
Storage Period
The data directly collected by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected.
We have no influence on the storage period of your data that is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.
Conference Tools Used
We use the following conference tools:
Google Meet
We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a legally required contract that ensures that the provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
Last updated: 15.05.2024
