Fulfillment: Provision direction
Mission
The Provision group’s mission is to provide a seamless customer experience in accessing GitLab subscriptions, add-ons and trials, while providing key license delivery and usage data to internal teams for data-driven insights.
Feature Overview and Maturity
What features are the Provision group responsible for and how mature are they?
Legend:
- 🙂 Minimal: Available and works for a small number of use cases. Some transparency for internal teams.
- 😊 Viable: Available and works for the majority of use cases. Some transparency for internal teams.
- 😁 Complete: Fully functional for all eligible use cases. Full transparency for internal teams.
- 😍 Lovable: Glowing reviews from external and internal users.
| Feature | Maturity | Description |
|---|---|---|
| Self Managed: Cloud Licensing | 😍 Lovable | License generation, feature provisioning and customer experience through online cloud licensing. |
| Self Managed: Offline Licensing | 😊 Viable | License generation, feature provisioning and customer experience through offline cloud licensing. |
| Self Managed: Legacy Licensing | 😊 Viable | License generation, feature provisioning and customer experience through legacy licensing. |
| Self Managed: Trial Provisioning | 🙂 Minimal | License generation, feature provisioning and customer experience for Self Managed Ultimate trials. |
| GitLab.com: Subscription Provisioning | 😊 Viable | Feature provisioning, group-to-subscription linking and customer experience through cloud licensing. |
| GitLab.com: Trial Provisioning | 😁 Viable | Trial provisioning to GitLab.com groups. |
1-year Plan
Team Focus Areas
Top Priorities FY25
Over the next 12 months, the Provision team has three primary objectives:
- Support the release of new main plan product offerings
- Expand trial availability and experience
- Streamline provisioning processes
Support release of new main plan product offerings
One of Provision’s primary focus areas this year will be supporting the release of new main subscription products and features. We assist with ensuring features are accurately provisioned to customers on GitLab.com, GitLab Dedicated, and self managed instances.
Expand and improve trial availability
In FY24, we launched the ability for GitLab.com Premium customers to trial Ultimate functionality within their existing namespace and workflows. This year, we will continue to expand on this experience. Following that, we are planning to expand on self managed trials by doing the following:
- Transition Self Managed Ultimate trials to Cloud Licensing
- Allow Self Managed trial initiation from the customer’s instance
Streamline provisioning processes
In addition to feature projects, we are constantly iterating on our provisioning processes to make them as streamlined and efficient as possible. In FY25, we intend to work on defining future provisioning architecture and create a blueprint for aligning GitLab.com, self managed and GitLab Dedicated provisioning.
Besides the top initiatives outlined in our 1 year plan, we have some additional areas of attention outlined below. For a comprehensive list of our upcoming and ongoing projects, check out our GitLab Epic Roadmap. Note internal-only epics will not be visible.
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