Austin is known for keeping things weird, but when it comes to our systems, we prefer to keep things reliable. 🎸 As locals with an office right here in Austin, we couldn't be prouder to represent the ATX tech scene at SREday Austin on May 11. The Xurrent team will be there to network, talk all things SRE, and connect with the community that makes this city a tech powerhouse. 🤠 Grab your spot and register here: https://hubs.la/Q04d34Hd0 #SREday #KeepAustinReliable #AustinTech #SRE #DevOps #ATX
Xurrent
Software Development
Santa Barbara, California 21,888 followers
Powering Frictionless IT and Peak Productivity
About us
Xurrent is service and operations management for the modern enterprise. Our AI-powered platform unifies ITSM, ESM, Incident Management and Response (IMR), and Status Pages into a single system of action called ITxM. By bridging silos between service desks, operations, and DevOps, Xurrent provides a shared source of truth powered by Sera AI—an embedded intelligence fabric that automates 50% of service desk tasks and routes 60% of requests automatically. Unlike traditional platforms that take months to deploy, Xurrent goes live in as little as four weeks through configuration over customization. Vitality replaced six years of ServiceNow progress in just 90 days, achieving 50% cost savings, while UHasselt implemented the platform for 1,800+ staff in 24 days. Our hyperscalable architecture delivers 350ms P95 page load speeds and 100% uptime with zero maintenance windows. Currently, 70% of our customers use Xurrent for ESM, extending service excellence to HR, Facilities, Finance, and Legal. Xurrent scales across all industries, from Deichmann’s 5,000 storefronts to BookMyShow’s 90% improvement in resolution times. At UCL, the platform expanded to 17 business functions, increasing automations by 766% to manage 118,000 additional annual requests with zero headcount growth. We prioritize security with ISO 27001, SOC 2 Type II, and BSI C5 certifications, offering GDPR alignment and BYOK encryption. For MSPs, our secure multi-tenancy and consumption-based licensing allow for rapid onboarding and automated alert routing at scale. We exist to make the world more productive each and every day. Learn more at xurrent.com.
- Website
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https://www.xurrent.com
External link for Xurrent
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Santa Barbara, California
- Type
- Privately Held
- Founded
- 2010
- Specialties
- SIAM, ITSM, Enterprise Service Management, Service Management, ITIL, SaaS Software, IT Service Management, KCS, PPM, EVM, and ITFM
Locations
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Primary
Get directions
8 W Victoria Street
Santa Barbara, California 93101, US
Employees at Xurrent
Updates
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Day one at AWS Summit Bengaluru was incredible! We had a blast meeting so many teams and diving deep into how to break the "Doom Loop" of repeat incidents for good. 🚀 A huge congratulations to our day one raffle winner, Yuvaraj M! 🎧 We are so happy to see those Bose Noise Cancelling Headphones go to a great home. If you missed us today, make sure to swing by Booth S13 tomorrow. We want to help you turn that RCA paperwork into actual performance boosters. Plus, we are giving away another pair of headphones at 3:00 PM tomorrow so come by to learn how to enter and be there for the drawing! 📍 See you all tomorrow! 💡 #AWSSummit #Bengaluru #Xurrent #SRE #ITOps
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Xurrent reposted this
📣𝘾𝙖𝙣 𝙖𝙣 𝙤𝙪𝙩𝙖𝙜𝙚 𝙗𝙚𝙘𝙤𝙢𝙚 𝙖 𝙢𝙤𝙢𝙚𝙣𝙩 𝙩𝙝𝙖𝙩 𝙗𝙪𝙞𝙡𝙙𝙨 𝙩𝙧𝙪𝙨𝙩? Your Worst Outage Could Be Your Best Customer Experience Session by Shubham Srivastava from Xurrent at SREday San Francisco This talk looks at what happens when incident response focuses only on technical recovery while customers are left waiting with vague updates and no clarity. 👉 Learn how timely communication, transparency, and clear ownership can turn difficult moments into stronger customer trust. See all our events here: https://sreday.com/ #SRE #IncidentManagement #Reliability #CustomerExperience
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We’re lucky to have experts like Shubham Srivastava on the team! 🌟 Huge thanks to the SREday team for the feature and for the warm welcome in Seattle. We love being part of this community! 🤝✨
Get to know Shubham Srivastava from Xurrent. Xurrent helps teams manage incidents, service requests, and operations in one platform with automation and AI support. Their tools help companies resolve issues faster, improve communication, and keep critical services running smoothly. 👉 https://xurrent.com/ #SREday #Xurrent #Tech #IncidentManagement
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We're #hiring a new Software Engineer in Bangalore Urban, Karnataka. Apply today or share this post with your network.
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Greetings from AWS Summit Bengaluru! 📍 We’re at KTPO helping teams break the "Doom Loop" of repeat incidents. Stop by Booth S13 to discuss how to turn RCA paperwork into real performance boosters and stop the cycle of recurring issues for good. While you're there, enter our raffle to win Bose Noise Cancelling Headphones and finally tune out the noise. We are drawing one winner at 3:00 PM each day—just stop by the booth to learn how to enter and ensure you’re present for the announcement to claim your prize! 📅 Still time to book on-site -> https://hubs.la/Q04c6TGy0 #AWSSummit #Bengaluru #Xurrent #LiveFromBengaluru #SRE #ITOps
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The "Innovation Tax" is officially due for a refund! 💡 We are excited to share this new feature by Phil Christianson, our CPO at Xurrent, which tackles the silent killer of IT departments: the process crisis. When high-level engineers are stuck in a loop of password resets and manual provisioning, motivation doesn't just dip, but disappears. Phil breaks down how moving toward agentic AI isn't about replacing the human element. It is about removing the mechanical noise so your team can focus on high-impact problem solving and modernization. Check out the full article to learn how to move your team from exhaustion to empowerment! 🚀 https://hubs.la/Q04cYVPr0 #ITStrategy #ServiceManagement #AgenticAI #TechLeadership
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We are live at SREDay Seattle! 🚀 The energy is already incredible. If you are in the building, let's chat! The Xurrent team is here and eager to talk all things reliability, service management, and the future of Service Intelligence. 🤝 Don't miss the highlight of our day: Shubham Srivastava takes the stage today to discuss why your incident response needs to be designed around the customer experience. If you want to see what "good" communication actually looks like from the first alert to the final green tick, you need to catch this talk. 🎤 Let’s talk about how to make 2026 your most reliable year yet. #SREDay #SRE #Seattle #Xurrent #DevOps
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How long does it take to replace six years of legacy development? For Vitality UK, the answer was just 90 days. ⚡ Many teams at SITS London are struggling with the same development fatigue that Vitality experienced. By switching to Xurrent, they achieved a "three-way win" consisting of a more intuitive interface, faster implementation, and a 50% reduction in total cost of ownership. We are excited to share the "Vitality Blueprint" at ExceL London. If you are ready to see how a modern multi-tenant architecture can support complex global organizations without the typical legacy headaches, let's connect. 📅 Secure time with Xurrent: https://hubs.la/Q04cNrC90 #SITSLondon #ITxM #LegacyMigration #CostOptimization #Xurrent
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See you tomorrow, Seattle! 👋 The Xurrent team is officially touching down for SREDay Seattle at the https://hubs.la/Q04bSt0G0 office. We are ready for a full day of breaking the "Doom Loop" and discussing the future of Service Intelligence. Whether you want to talk about automating remediation or catch Shubham's talk on customer-centric response, make sure to stop by and say hello. 🎤 Final tickets are available here: https://hubs.la/Q04bSwMH0 #SREDay #SiteReliability #SeattleSRE #Xurrent
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