{"id":3399,"date":"2017-02-15T13:19:41","date_gmt":"2017-02-15T07:49:41","guid":{"rendered":"http:\/\/support.sharkz.in\/?page_id=3399"},"modified":"2020-11-10T12:33:38","modified_gmt":"2020-11-10T07:03:38","slug":"submit-a-ticket","status":"publish","type":"page","link":"https:\/\/support.brainstormforce.com\/","title":{"rendered":"Looking for help?"},"content":{"rendered":"<h2 style=\"text-align: center;\">Looking for help?<\/h2>\n<p style=\"text-align: center;\">Have you bought any of our product\u00a0from Envato Market and looking for support? Fill in the form below and submit a support ticket.<br \/>\nIf you need support for our any other product (outside Envato Market), <a href=\"https:\/\/www.brainstormforce.com\/contact\/\">please use this page.<\/a><\/p>\n<p style=\"text-align: center;\"><div class='fluentform ff-default fluentform_wrapper_1 ffs_custom_wrap'><form data-form_id=\"1\" id=\"fluentform_1\" class=\"frm-fluent-form fluent_form_1 ff-el-form-top ff_form_instance_1_1 ff-form-loading support-ticket-form ffs_custom\" data-form_instance=\"ff_form_instance_1_1\" method=\"POST\" data-turnstile_key=\"0x4AAAAAAA7TSXuWAbH23HA5\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Support Ticket Form<\/legend>        <div\n                style=\"display: none!important; position: absolute!important; transform: translateX(1000%)!important;\"\n                class=\"ff-el-group ff-hpsf-container\"\n        >\n            <div class=\"ff-el-input--label asterisk-right\">\n                <label for=\"ff_1_item_sf\" aria-label=\"Contact\">\n                    Contact                <\/label>\n            <\/div>\n            <div class=\"ff-el-input--content\">\n                <input type=\"text\"\n                       name=\"item_1__fluent_sf\"\n                       class=\"ff-el-form-control\"\n                       id=\"ff_1_item_sf\"\n                \/>\n            <\/div>\n        <\/div>\n        <input type='hidden' name='__fluent_form_embded_post_id' value='3399' \/><input type=\"hidden\" id=\"_fluentform_1_fluentformnonce\" name=\"_fluentform_1_fluentformnonce\" value=\"88704d0430\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/3399\" \/><div class='ff-el-group product-selection-dropdown'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_select_the_product_you_want_to_support' id='label_ff_1_select_the_product_you_want_to_support' aria-label=\"Select the product you want support for\">Select the product you want support for<\/label><\/div><div class='ff-el-input--content'><select name=\"select_the_product_you_want_to_support\" id=\"ff_1_select_the_product_you_want_to_support\" class=\"ff-el-form-control\" data-name=\"select_the_product_you_want_to_support\" data-calc_value=\"0\" tabindex=\"1\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_1_select_the_product_you_want_to_support\"><option value=\"\">-- Make a Selection --<\/option><option value=\"Ultimate Addons for WPBakery Page Builder\"  >Ultimate Addons for WPBakery Page Builder<\/option><option value=\"ConvertPlus\"  >ConvertPlus<\/option><option value=\"Multipurpose Before After Slider\"  >Multipurpose Before After Slider<\/option><option value=\"iMedica - Responsive Medical and Health WP Theme\"  >iMedica - Responsive Medical and Health WP Theme<\/option><option value=\"Elementor - Header, Footer and Blocks\"  >Elementor - Header, Footer and Blocks<\/option><option value=\"Astra\"  >Astra<\/option><option value=\"Convert Pro\"  >Convert Pro<\/option><option value=\"Schema Pro\"  >Schema Pro<\/option><option value=\"Ultimate Addons for Beaver Builder\"  >Ultimate Addons for Beaver Builder<\/option><option value=\"Ultimate Addons for Elementor\"  >Ultimate Addons for Elementor<\/option><option value=\"Ultimate Addons for Gutenberg\"  >Ultimate Addons for Gutenberg<\/option><option value=\"WP Portfolio\"  >WP Portfolio<\/option><option value=\"Other\"  >Other<\/option><\/select><\/div><\/div><div class='ff-el-group  ff-custom_html has-conditions' tabindex='-1' data-name=\"custom_html-1_1\" ><b>Please select the appropriate topic from the dropdown above.<\/b><\/div><div data-type=\"name-element\" data-name=\"name_field\" class=\"has-conditions  ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_name_field_first_name_' id='label_ff_1_name_field_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"name_field[first_name]\" id=\"ff_1_name_field_first_name_\" class=\"ff-el-form-control\" tabindex=\"2\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_name_field_last_name_' id='label_ff_1_name_field_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"name_field[last_name]\" id=\"ff_1_name_field_last_name_\" class=\"ff-el-form-control\" tabindex=\"3\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_email_address' id='label_ff_1_email_address' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email_address\" id=\"ff_1_email_address\" class=\"ff-el-form-control\" data-name=\"email_address\" tabindex=\"4\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_other_product_name' id='label_ff_1_other_product_name' >Other Product Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"other_product_name\" class=\"ff-el-form-control\" data-name=\"other_product_name\" tabindex=\"5\" id=\"ff_1_other_product_name\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_purchase_key' id='label_ff_1_purchase_key' aria-label=\"Enter the Purchase Key\">Enter the Purchase Key<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"purchase_key\" class=\"ff-el-form-control\" data-name=\"purchase_key\" tabindex=\"6\" id=\"ff_1_purchase_key\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_which_version_you_have_installed_right_now' id='label_ff_1_which_version_you_have_installed_right_now' aria-label=\"Which Version Do You Have Installed Right Now?\">Which Version Do You Have Installed Right Now?<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"which_version_you_have_installed_right_now\" class=\"ff-el-form-control\" data-name=\"which_version_you_have_installed_right_now\" tabindex=\"7\" id=\"ff_1_which_version_you_have_installed_right_now\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_subject' id='label_ff_1_subject' aria-label=\"Subject\">Subject<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject\" class=\"ff-el-form-control\" data-name=\"subject\" tabindex=\"8\" id=\"ff_1_subject\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_please_describe_your_question_in_details' id='label_ff_1_please_describe_your_question_in_details' aria-label=\"Please Describe Your Question in Details. Explain Exact Steps to Replicate the Problem.\">Please Describe Your Question in Details. Explain Exact Steps to Replicate the Problem.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_1_please_describe_your_question_in_details\" name=\"please_describe_your_question_in_details\" id=\"ff_1_please_describe_your_question_in_details\" class=\"ff-el-form-control\" rows=\"5\" cols=\"2\" data-name=\"please_describe_your_question_in_details\" tabindex=\"9\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_attach_screenshots_to_understand_your_question_accurately_1' id='label_ff_1_attach_screenshots_to_understand_your_question_accurately_1' aria-label=\"Attach Screenshots to Help Us Understand Your Question Accurately.\">Attach Screenshots to Help Us Understand Your Question Accurately.<\/label><\/div><div class='ff-el-input--content'><label for='ff_1_attach_screenshots_to_understand_your_question_accurately_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' tabindex='0'>Choose File<\/span> <input type=\"file\" name=\"attach_screenshots_to_understand_your_question_accurately\" id=\"ff_1_attach_screenshots_to_understand_your_question_accurately_1\" class=\"ff-el-form-control  ff-screen-reader-element\" data-name=\"attach_screenshots_to_understand_your_question_accurately\" multiple=\"1\" tabindex=\"10\"  aria-invalid='false' aria-required=false><\/label><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_provide_login_details_to_access_admin_area' id='label_ff_1_provide_login_details_to_access_admin_area' aria-label=\"URL Where We Can See More Details. If Necessary, Provide Login Details to Access Admin Area.\">URL Where We Can See More Details. If Necessary, Provide Login Details to Access Admin Area.<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_1_provide_login_details_to_access_admin_area\" name=\"provide_login_details_to_access_admin_area\" id=\"ff_1_provide_login_details_to_access_admin_area\" class=\"ff-el-form-control\" rows=\"5\" cols=\"2\" data-name=\"provide_login_details_to_access_admin_area\" tabindex=\"11\" ><\/textarea><\/div><\/div><div class='ff-el-group has-conditions'><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check- ff_item_selected'><label class='ff-el-form-check-label'><input  type=\"checkbox\" name=\"permission_to_deactivate_plugins[]\" data-name=\"permission_to_deactivate_plugins\" class=\"ff-el-form-check-input ff-el-form-check-checkbox\" checked=\"1\" tabindex=\"12\" value=\"Yes\"  id='permission_to_deactivate_plugins_e11ddff8fc6e23992abcefb9c06f1614' aria-label='You Have My Permission to Deactivate Plugins\/Theme for a Short Period of Time in Order to Investigate the Issue.' aria-invalid='false' aria-required=false> <span>You Have My Permission to Deactivate Plugins\/Theme for a Short Period of Time in Order to Investigate the Issue.<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_i_would_like_to_receive' id='label_ff_1_i_would_like_to_receive' aria-label=\"I Would like to Receive\">I Would like to Receive<\/label><\/div><div class='ff-el-input--content'><select name=\"i_would_like_to_receive\" id=\"ff_1_i_would_like_to_receive\" class=\"ff-el-form-control\" data-name=\"i_would_like_to_receive\" data-calc_value=\"0\" tabindex=\"13\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_1_i_would_like_to_receive\"><option value=\"Normal Reply\"  selected>Normal Reply<\/option><option value=\"Geeky Reply\"  >Geeky Reply<\/option><\/select><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_how_do_you_feel_right_now' id='label_ff_1_how_do_you_feel_right_now' aria-label=\"How Do You Feel Right Now?\">How Do You Feel Right Now?<\/label><\/div><div class='ff-el-input--content'><select name=\"how_do_you_feel_right_now\" id=\"ff_1_how_do_you_feel_right_now\" class=\"ff-el-form-control\" data-name=\"how_do_you_feel_right_now\" data-calc_value=\"0\" tabindex=\"14\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_1_how_do_you_feel_right_now\"><option value=\"Awesome\"  selected>Awesome<\/option><option value=\"Curious\"  >Curious<\/option><option value=\"Confused\"  >Confused<\/option><option value=\"Worried\"  >Worried<\/option><option value=\"Panicked\"  >Panicked<\/option><option value=\"Unsure\"  >Unsure<\/option><\/select><\/div><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_2\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><b>Please <a href=\"https:\/\/wpastra.com\/support\/open-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of Astra.<\/b><\/div><hr \/><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_3\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><b>Please <a href=\"https:\/\/www.convertpro.net\/support\/open-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of Convert Pro.<\/b><\/div><hr \/><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_4\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><p><b>Please <a href=\"https:\/\/wpschema.com\/support\/open-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of Schema Pro.<\/b><\/p><\/div><hr \/><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_5\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><b>Please <a href=\"https:\/\/www.ultimatebeaver.com\/support\/open-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of Ultimate Addons for Beaver Builder.<\/b><\/div><hr \/><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_6\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><p><b>Please <a href=\"https:\/\/ultimateelementor.com\/support\/open-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of Ultimate Addons for Elementor.<\/b><\/p><\/div><hr \/><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_7\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><b>Please <a href=\"https:\/\/www.ultimategutenberg.com\/support\/submit-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of Ultimate Addons for Gutenberg.<\/b><\/div><hr \/><\/div><div class=\"ff-el-group  has-conditions ff-el-section-break  ff_left\" data-name=\"section_break-1_8\" ><h3 class='ff-el-section-title'><\/h3><div class='ff-section_break_desk'><b>Please <a href=\"https:\/\/wpportfolio.net\/support\/open-a-ticket\/\" target=\"_blank\" rel=\"noopener\">visit this page<\/a> for support related questions of WP Portfolio.<\/b><\/div><hr \/><\/div><div class='ff-el-group ' ><div class='ff-el-input--content'><div data-fluent_id='1' name='cf-turnstile-response'><div\n\t\tdata-sitekey='0x4AAAAAAA7TSXuWAbH23HA5'\n\t\tdata-theme='light'\n\t\tid='fluentform-turnstile-1-1'\n\t\tclass='ff-el-turnstile 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