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How do I activate my license?

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Maxine
  • Updated

The article explains how to activate different Unity licenses. Unity Personal (Free) requires signing into the Unity Hub and adding a free license without a serial key. Unity Plus requires a serial number after assigning a license seat. Troubleshooting tips include checking network settings, manual activation, and returning previous activations if limits are reached. 

Symptoms:
  • How do I activate the Hub?
  • How do I activate Unity?
  • I have not used Unity before and want to know how to activate my license.
  • I want to activate a Personal, Plus*, Pro, Student, Educator, Industry, or Enterprise license.
  • I have used Unity Personal, but I would like to update to my new Unity Pro, Student, Educational, or Enterprise license.
Resolution:
 

The resolution differs depending on your license type. Use the links below to jump to the resolution for your situation:

Unity Personal (Free)

Unity Plus*

Unity Student or Educator

Unity Industry, Enterprise, or Pro

 

Unity Personal (Free)

Unity Personal licenses do not have a serial key. These are instead activated by signing into the Hub using your Unity ID. Follow the in-Editor setup wizard to get started. Alternatively, if your Personal license doesn't automatically activate upon signing in, follow the steps below to complete the activation process.  
 
  1. Launch the Unity Hub.
  2. Select Sign In.
  3. After signing in, select Licenses from the left side menu.
  4. Select the blue + Add license button.
  5. Select Get a free personal license.
  6. Read through the terms and acknowledge that you're eligible to use Personal by selecting Agree and get a personal edition license.
     
Your license is now activated. Not working? See Troubleshooting.

Unity Plus & Unity Pro / Enterprise (Serial Key activation for legacy editor version)

After you have assigned the license seat to yourself or another user in your organization, a serial number is assigned to the user ID. You will need to have your serial number available to activate your license. See the article, ‘How do I find my license serial number?’ for details. 

  1. Launch the Unity Hub.
  2. Select Sign In.
  3. After signing in, select Licenses from the left side menu.
  4. Select the blue + Add license button.
  5. Select Activate with serial number.
  6. Enter your serial number and select Activate license.
     
Your license is now activated. Not working? See the troubleshooting steps below.
 

Troubleshooting

 

If you are in a secure network environment or encounter an error while activating, it may be due to a connectivity issue. See the manual page 'Define exceptions on your web proxy'. Or, provided you’re a Unity Pro, Enterprise, or Industry user, you can follow the guidance to manually activate your license in the article, 'How can I manually activate my license inside the Hub?'.

If you receive the error 'Activation failed: serial number has reached maximum license activations. Please return a previously activated license and try again.’ you need to return a previous activation following the guidance in the article, 'How do I return the activations on my Pro/ Plus/ Enterprise license?'.

If this does not work for you, send your log files and screenshots of any errors received to the Customer Experience team.

 
More Information:
 
*Existing Plus subscriptions. Unity Plus is no longer available to purchase.

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